Builder

Alert Task – REST API Request

We have seen how an Alert task can be set up in Kore.ai XO Platform here. In this section, we will see how to configure an API Request for a REST service. General Setup The following illustration is an example of the API Request tab available when editing an Alert…

Alert Task – WebHook API Request

In this article, we will see how to configure an API Request for a WebHook service Alert Task.You can learn more about Alert Tasks here. For an Alert task with the Connection Type specified as Webhook, you will need to define: Content Type The Content Type describes the type of…

Alert Task – Authorization using API Key

We have seen how an Alert task can be set up in the Kore.ai XO Platform here. In this section, we will see how to configure API authorization. API Key Setup Overview An API key can act as both a unique identifier and a secret token for identification as well…

Alert Task – OAuth v2

We have seen how an Alert task can be set up in the Kore.ai XO Platform here. In this article, we will see how alert task authorization can be set up using the OAuth v2. How it Works The Kore.ai application redirects the user to a login dialog at the…

Alert Task – OAuth v1

We have seen how an Alert task can be set up in the Kore.ai XO Platform here. In this article , we will see how authorization for the alert tasks can be set up using the OAuth v1. How it Works The Kore.ai application obtains an unauthorized request token from…

Alert Task – OAuth v2 Password Grant Type

We have seen how an Alert Task can be set up in the Kore.ai XO Platform here. In this article , we will see how authorization for the alert tasks can be set up using the OAuth v2 with password grant. General Setup OAuth v2 is the new version of…

Alert Task – Basic Auth

We have seen how an Alert task can be set up in Kore.ai virtual assistant platform here. In this section, we will see how basic authorization for the alert tasks can be set up. How it Works When basic authorization is used for a task, the XO Platform automatically prompts…

System Commands

Conversation sessions are defined as an uninterrupted interaction between the assistant and the user. These sessions are used in multiple analytics dashboards in the XO Platform as well as the Admin Console. The Kore.ai XO Platform allows you to customize how these Conversation Sessions are to be created and…

System Commands

Using system commands user can define the bot behavior to some extent. The following is the list of available commands To manage sessions You can terminate current task/intent using commands like “Discard“, “Terminate“, “End” etc. Any previous tasks that were on hold would be resumed. You can terminate all tasks/intents…

Voice Call Properties

You can enable voice interaction with your virtual assistant, i.e., users can talk to the virtual assistant. For this, you need to enable one of the voice channels like IVR, Twilio, IVR-AudioCodes, etc and publish the VA on those channels. There are some Voice Properties you can configure to streamline…