Builder

Taxonomy-based KG

The Kore.ai platform provides a Taxonomy-based model in the Knowledge Graph to enhance the path qualification. The default Knowledge Graph model works on a two-step model i.e. path qualification and followed by question matching. The path need not be fully qualified at all times. Even a partial path match (above…

Dialog Task – Legacy Builder

In a bid to improve useability and user experience, the dialog builder was given a makeover. You are given a choice to upgrade to the new builder or continue with the legacy builder, though we encourage you to go for the upgrade. This document deals with using the legacy dialog…

Bot Action Node

The Bot Action Node can be used for any action that the bot is expected to perform without interaction with the user. It can be used as a container for service, script, webhook, logic and process nodes. This node type has been introduced in v. 9.0 of the XO Platform.…

Alert Task – Advanced Settings

In the Advanced Settings section, you can define alert task settings for enabling and limiting the initial set of alert messages displayed to the end-user when the task is set up, define alert message reminders, and if required, prevent duplicate messages sent to the user. Learn more about Alert Tasks.…

Alert Task – Configuring the Schedule

As seen here, alert tasks only reach out to a web service for data when the VA makes a request. For each task, you need to define when, and how often the web service is queried for data for an alert message. You can define the scheduling options presented to…

Alert Task – Defining Filters

You can define filters for end-users to limit the results of an alert task to the results an end-user needs. For example, you can define a filter for the name, or account, or business. When the alert is set up by the end-user, and the filter applied, only alert messages…

Alert Task – Message Definition

For some Alert tasks, as seen here, you can define the look and feel of the data presented to the end-user when the alert is displayed, based on the payload delivered by the webhook. Message Definition Overview To define the messages shown to a user when displaying an Alert Task,…

Alert Task – Report Templates

For some Alert tasks, as seen here, you may want to display the bot response to the end-user as a link that can display the payload response using a template, such as a table, contact card, or formatted for a specific message type such as a weather report. Note: This…

Alert Task – RSS API Request

We have seen how an Alert task can be set up in the Kore.ai XO Platform here. In this section, we will see how to configure an API Request for a RSS service. For a task with the Connection Type specified as Webservice and the Connection Mode set to RSS…

Alert Task – SOAP API Request

In this article, we will see how to configure an API Request for a SOAP service, as part of an Alert Task. Learn more about Alert tasks here. SOAP API Request Overview For a task with the Connection Type specified as Webservice and the Connection Mode set to SOAP you need to define: Authentication –…