Analyzing Your Bot

Custom Dashboard

Custom Dashboard allows you to design your own dashboards to meet business needs using a combination of built-in metrics and custom KPIs based on the user’s demographic or context information to provide a more tailored and relevant view of the data. Using Custom Dashboard, you can select the metrics most…

Conversation Flows

Conversation Flows is a visual representation of the user journeys. The user interactions with the virtual assistants are analyzed by the platform to provide insights into the commonly used intents, paths traversed, and the drop-off points. Note:The Conversation Flow feature is available only for the Published Bots. The Conversation Flows…

Dashboard

Kore.ai Bots Platform provides in-depth insights and metrics on the performance of the virtual assistants. Following are the key features: Bot Summary to get a bird's eye view of all the bot configuration and capabilities in a place. See here for details. From the Usage Metrics section view real-time and…

NLP Insights

The NLP Insights helps you gain in-depth insights into the analytics data and assess your virtual assistant’s performance in identifying and executing tasks. You can improve your VA’s performance based on the insights. The Analyze > NLP Insights page shows the specific information in the following sections: Intent Found: Number…

Analyzing Your Bot

The platform provides various dashboards to analyze the real-time data that the virtual assistant is generating through its interaction with people. This data can be really useful and present a great value for the business. Kore.ai platform has segregated the following dashboards based on the business objectives: Overview Dashboard: The…