Analyzing Your Bot

The Health and Monitoring dashboard offers a goal-driven approach to improving the accuracy of the virtual assistant’s Natural Language Processing (NLP) model. The training data is analyzed along with the test coverage and test results of the test suites to provide insights into the NLP Model’s performance. This dashboard lets…

The Analytics dashboard filters are used to filter and view the analytics data for virtual assistants (VAs) on the following dashboards in the ANALYZE section based on the user’s selection(s): Overview Dashboard Conversations Dashboard Users Dashboard Performance Dashboard NLP Insights Conversations History Conversation Flows To understand the filter criteria availability…

A conversation event is a sequence of occurrences that are triggered by a specific action from the customer (based on the utterance) and the virtual assistant during a conversation. Learn more.

To look at a specific conversation on the Conversation History Dashboard, select the relevant filters from the filter selection panel and click on the conversation on the dashboard. Learn more.

Conversations include the voice call or chat communication between a virtual assistant and a customer to fulfill a specific task. They can be one of the following types: Interactive: Involves a two-way information (requests and responses) exchange between the virtual assistant and the customer. Non-interactive: Involves one-way information exchange from…

The Conversations History module helps you review the conversations of the virtual assistant by providing the summary view of conversations, key conversation events and the complete transcript. The feature allows you to label conversations that need follow up and collaboration to resolve. Note: The Conversations History Dashboard is available only…

Once you have implemented a virtual assistant, you can gain actionable insights on the type of users it handles including unique, new, and returning users, and the user trends for a given period for different conversation types, conversation statuses, channels, languages, and custom conversational tags on the Users Dashboard. The…

The Overview dashboard gives a snapshot of the Virtual Assistant’s conversations, user analytics, and performance over the period of time. The summary information on these metrics can be filtered by date, conversation type (interactive and non-interactive), and conversation status, and more. Note: The Overview Dashboard is available only post 9.3…

Once a virtual assistant (VA) is published then, there will be n-number of users who will be interacting with it. In such scenarios it becomes essential to monitor the performance of the dashboard so that it could be improved over a period of time.  To understand the performance of a…

Once you have implemented a virtual assistant, it is imperative to be aware of the virtual assistant’s benefits and capabilities by constantly measuring its performance. This can only be done by knowing the key virtual assistant metrics, which is an important aspect and a decisive factor for the business requirement.…