Virtual Assistants

Language Updation API

To update for an existing language’s configuration for a virtual assistant. Method PUT Endpoint https://{{host}}/api/version-Id/public/bot/botId/language Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Language Configuration Admin Console: Language Settings > Language Management Path Parameters Parameter Description Mandate host The…

Disable an Existing Language API

To disable an existing language for a virtual assistant. Method POST Endpoint https://{{host}}/api/{{version-Id}}/public/bot/{{botId}}/language/status Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Language Configuration Admin Console: Language Settings > Language Management Path Parameters Parameter Description Mandate host The environment URL.…

Enable an Existing Language API

To enable an existing language for a virtual assistant. Method POST Endpoint https://{{host}}/api/version-Id/public/bot/botId/language/status Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Language Configuration Admin Console: Language Settings > Language Management Path Parameters Parameter Description Mandate host The environment URL.…

Add and Enable a New Language API

To initiate the addition and enablement of a new language for a virtual assistant. Method POST Endpoint https://{{host}}/api/version-Id/public/bot/botId/language Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Language Configuration Admin Console: Language Settings > Language Management Path Parameters Parameter Description…

Adding the Google Business Messaging Channel

Modern business applications require agent integrations on web/mobile devices to enable seamless customer communication via SMS/chats. The Kore.ai XO Platform now helps a Google Business Messaging Partner to create rich and asynchronous messaging experiences within apps and during calls through the GBM channel enablement. This feature helps seamlessly integrate real-time…

Multiple Phone Numbers Support in the WhatsApp Channel

The platform now supports virtual assistant responses via WhatsApp to the incoming messages for Infobip from multiple phone numbers. The virtual assistant responds only to all the relevant source phone numbers rather than a universal number. Important: The user can add a maximum of 20 phone numbers to the list…

Create an ‘Update Booking’ Task

This document is part of the documentation that shows you the steps in creating a sample Travel Planning Assistant. Assistant Capabilities The assistant we build will perform basic travel booking tasks, as follows: Check the status of a flight, based on the flight number provided by the user, as seen…

Managing Languages for Multilingual VAs

You can create an assistant from scratch, enable a language for an existing assistant or update the language configuration for an existing assistant. Besides these functionalities, this article also shows you how to switch between languages and how to enable or disable a language. Selecting a Language when Creating an…

Managing Translation Services

The Kore.ai XO Platform offers multiple ways to train your virtual assistant for language understanding. One of the ways is to use translation services to translate the user input. In this approach, you can train the virtual assistant in a language (NLU Language) other than the interaction language. For example,…

Multilingual VAs: Components & Feature Support

In the case of multilingual VAs, while much of the assistant’s behavior does not change with the language, the semantics does impose some restrictions. In this document we will list out the different behaviors that would be language-dependent, so you can cater for such scenarios. This article discusses language-specific components…