{"id":33954,"date":"2022-02-28T07:32:29","date_gmt":"2022-02-28T07:32:29","guid":{"rendered":"https:\/\/developer.kore.ai\/v9-2\/?p=33954"},"modified":"2022-03-31T12:01:14","modified_gmt":"2022-03-31T11:01:14","slug":"usage-plans","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-2\/docs\/bots\/bot-settings\/plan-usage\/usage-plans\/","title":{"rendered":"Usage Plans"},"content":{"rendered":"
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The Kore.ai XO Platform offers flexible usage plans for launching virtual assistants. You can select a plan of your choice using our self-service model or reach out to us for a customized enterprise plan. The self-service model offers a free plan as well as a pay-as-you-go plan. The following are the available plans and their features:<\/p>\n

Free Plan<\/b>
The Free Plan is available only in the global instance (https:\/\/bots.kore.ai) of the Kore.ai Platform. This plan is ideal for learning the platform, building a proof of concept, launching simple use cases, etc. <\/p>\n

Standard Plan<\/b>
The Standard Plan is available only in the global instance (https:\/\/bots.kore.ai) of the Kore.ai Platform. This plan is a pay-as-you-go plan with a request-based pricing model. A User Request is defined as any input from the user to the virtual assistant. <\/p>\n

Enterprise Plan<\/b>
The Enterprise Plan is available in all instances of the Kore.ai XO Platform (Global, EU, and JP). This plan is for enterprises with high volumes and enterprise administration needs. The usage is measured using a session-based model. 15 minutes of user interaction with the virtual assistant is defined as a session. A session can include any number of user inputs. You can reach out to us to subscribe to the Enterprise Plan. <\/p>\n

Usage Plan Limits<\/span><\/span><\/h3>\n

The platform applies various limits and enforcements on the usage of the virtual assistant based on the plan associated with it.<\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Feature<\/b><\/td>\nFree Plan<\/b><\/td>\nStandard Plan<\/b><\/td>\nEnterprise Plan<\/b><\/td>\n<\/tr>\n
PLAN DETAILS<\/b><\/td>\n<\/tr>\n
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Plan Type<\/b><\/p>\n

<\/span><\/td>\n

Request-based Model. Every user input is considered as a request. <\/span><\/td>\nRequest-based Model. Every user input is considered as a request. <\/span><\/td>\nSession-based Model. 15 minutes of user interaction with the virtual assistant is defined as a session <\/span><\/td>\n<\/tr>\n
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Price<\/b><\/p>\n

Price per request or session.<\/span><\/td>\n

Free<\/span><\/td>\nPay-as-you-go model with $0.01 per request.<\/span><\/td>\nCustom<\/span><\/td>\n<\/tr>\n
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Usage Limits<\/b><\/p>\n

The number of allowed requests or sessions.<\/span><\/td>\n

5,000 requests per month. The VA stops responding when the requests are exhausted for a month.<\/span><\/td>\nAs per credits in the account. <\/span><\/td>\nCustom<\/span><\/td>\n<\/tr>\n
CONVERSATION BUILDER<\/b><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
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Topic Modeler<\/b><\/p>\n

Analyze agent transcripts to auto-identify intents, entities and flows.<\/span><\/td>\n

No<\/span><\/td>\nNo<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
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Storyboard \/ Conversation Designer<\/b><\/p>\n

Prototype and design multi-turn conversations.<\/span><\/td>\n

Yes<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
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Dialog Builder<\/b><\/p>\n

Build multi-turn conversations with a low code approach.<\/span><\/td>\n

Yes<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
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Dialog Tasks (Up to)<\/b><\/p>\n

Maximum dialog tasks allowed.<\/span><\/td>\n

200<\/span><\/td>\n200<\/span><\/td>\n400<\/span><\/td>\n<\/tr>\n
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Alert Tasks (Notification frequency)<\/b><\/p>\n

Deliver timely, relevant, and personalized information to users.\u00a0<\/span><\/td>\n

Up to 500 notifications per hour<\/span><\/td>\nUp to 500 notifications per hour<\/span><\/td>\nUp to 2,000 notifications per hour<\/span><\/td>\n<\/tr>\n
KNOWLEDGE MANAGEMENT<\/b><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
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Knowledge Extraction<\/b><\/p>\n

Extract FAQs from your existing documents like PDFs and webpages.<\/span><\/td>\n

Yes<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
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Knowledge Graph<\/b><\/p>\n

Turn static FAQs into an intelligent, personalized conversational experience.<\/span><\/td>\n

Yes<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
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FAQs (Up to)<\/b><\/p>\n

Maximum FAQs allowed.<\/span><\/td>\n

1,000<\/span><\/td>\n1,000<\/span><\/td>\n4,000<\/span><\/td>\n<\/tr>\n
ADVANCED FEATURES<\/b><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
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Multichannel Support<\/b><\/p>\n

Deploy on the preferred voice and text channels of users.\u00a0<\/span><\/td>\n

All available channels<\/span><\/td>\nAll available channels<\/span><\/td>\nAll available channels<\/span><\/td>\n<\/tr>\n
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Multilingual Assistants<\/b><\/p>\n

Interact with the assistant in multiple languages.<\/span><\/td>\n

Yes<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
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Multi-Engine NLP<\/b><\/p>\n

Leverage the power of FM, KG and ML engines for better NLP accuracy.\u00a0<\/span><\/td>\n

Yes<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
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Universal Bots<\/b><\/p>\n

Link multiple standard assistants to a Universal Bot for enabling collaboration between teams and providing a unified experience for your customers.\u00a0<\/span><\/td>\n

No<\/span><\/td>\nNo<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
TRAINING, TESTING AND VALIDATION<\/b><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
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Conversational Intelligence<\/b><\/p>\n

Handle contextual intents, follow-ups and interruptions.<\/span><\/td>\n

Yes<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
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Total Training Utterances (Up to)<\/span><\/p>\n

Utterances are the training data for the ML Models.<\/span><\/td>\n

10,000<\/span><\/td>\n10,000<\/span><\/td>\n50,000<\/span><\/td>\n<\/tr>\n
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ML Training Models<\/span><\/p>\n

Experiment with various training models to get the best NLP accuracy.<\/span><\/td>\n

Standard<\/span><\/td>\nStandard<\/span><\/td>\nAdvanced<\/span><\/td>\n<\/tr>\n
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Test Cases per Batch Test Suite (Up to)<\/span><\/p>\n

Measure the NLP accuracy by running automated tests.\u00a0<\/span><\/td>\n

10,000<\/span><\/td>\n10,000<\/span><\/td>\n20,000<\/span><\/td>\n<\/tr>\n
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Test Cases for Conversation Testing (Up to)<\/span><\/p>\n

Test intent fulfillment by automating end-to-end conversational flows.<\/span><\/td>\n

1,000<\/span><\/td>\n1,000<\/span><\/td>\n5,000<\/span><\/td>\n<\/tr>\n
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Rate Limit for Batch Testing<\/span><\/p>\n

Maximum batch test executions allowed.<\/span><\/td>\n

10 per day<\/span><\/td>\n10 per day<\/span><\/td>\n20 per day<\/span><\/td>\n<\/tr>\n
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Rate Limit for Conversation Testing<\/span><\/p>\n

Maximum conversation test exeutions allowed.<\/span><\/td>\n

10 per day<\/span><\/td>\n10 per day<\/span><\/td>\n20 per day<\/span><\/td>\n<\/tr>\n
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IVR Sandbox<\/span><\/p>\n

Test end-to-end IVR experience using Kore.ai\u2019s sandbox.<\/span><\/td>\n

Yes<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
ANALYTICS<\/b><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
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Pre-built Analytics<\/b><\/p>\n

Evaluate the assistant\u2019s performance using out of the box metrics.\u00a0<\/span><\/td>\n

Yes<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
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Custom Analytics (Widgets)<\/b><\/p>\n

Create custom dashboards based on your business requirements.\u00a0<\/span><\/td>\n

10 Widgets<\/span><\/td>\n10 Widgets<\/span><\/td>\nUnlimited<\/span><\/td>\n<\/tr>\n
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Date Range for Analytics<\/b><\/p>\n

Data retention and data viewing limits.<\/span><\/td>\n

3 Months<\/span><\/td>\n3 Months<\/span><\/td>\n1 Year<\/span><\/td>\n<\/tr>\n
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Versions (History)<\/b><\/p>\n

Create, store and restore copies of the current state of the assistants.<\/span><\/td>\n

20 Versions<\/span><\/td>\n20 Versions<\/span><\/td>\n40 Versions<\/span><\/td>\n<\/tr>\n
DEPLOYMENT & SUPPORT<\/b><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
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Deployment Model<\/b><\/p>\n

Choose from On-prem, Hybrid & Cloud models for hosting the assistants.\u00a0<\/span><\/td>\n

Cloud<\/span><\/td>\nCloud<\/span><\/td>\nCloud, Hybrid & On-Premises<\/span><\/td>\n<\/tr>\n
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Basic Support<\/b><\/p>\n

Access to Community, Academy and Documentation.<\/span><\/td>\n

Yes<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
\n

Standard Support<\/b><\/p>\n

Email support on weekdays (8*5, local timezone).\u00a0\u00a0<\/span><\/td>\n

Not Available<\/span><\/td>\nOption to upgrade to Standard Support Plan. Refer to Support Plans for more details.<\/span><\/td>\n–<\/span><\/td>\n<\/tr>\n
\n

Enterprise Support<\/b><\/p>\n

Email, phone and video support (24*7). Guided success program.\u00a0\u00a0<\/span><\/td>\n

Not Available<\/span><\/td>\nNot Available<\/span><\/td>\nOption to upgrade to Enterprise Support Plan.<\/span><\/td>\n<\/tr>\n
ADMINISTRATION<\/b><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
\n

AD Sync<\/b><\/p>\n

Sync and import key user info from your organization’s directory.<\/span><\/td>\n

No<\/span><\/td>\nNo<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
\n

SSO<\/b><\/p>\n

Single Sign-On authentication for your domain users.<\/span><\/td>\n

Yes<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
\n

Data Retention<\/b><\/p>\n

Limit on user data retention.<\/span><\/td>\n

Standard<\/span><\/td>\nStandard<\/span><\/td>\nAdvanced<\/span><\/td>\n<\/tr>\n
\n

Cloud Connector<\/b><\/p>\n

Connectors to establish secure communications through the firewall.<\/span><\/td>\n

No<\/span><\/td>\nNo<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
\n

Collaborators (per assistant)<\/b><\/p>\n

Invite team members for collaborative development.\u00a0<\/span><\/td>\n

Unlimited<\/span><\/td>\nUnlimited<\/span><\/td>\nUnlimited<\/span><\/td>\n<\/tr>\n
\n

Access to Public APIs<\/b><\/p>\n

Design, build and monitor the assistants using APIs.\u00a0<\/span><\/td>\n

Yes<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n
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Subscription to Usage Plan<\/span><\/h3>\n

You can publish assistants in Regular Accounts<\/a> by choosing any of the available plans. Selecting a Usage Plan is required for publishing a virtual assistant. If you are in an Enterprise Account, you do not need to select a plan as the platform automatically subscribes your assistant to Enterprise Plan.<\/p>\n