{"id":29503,"date":"2021-08-11T12:32:28","date_gmt":"2021-08-11T11:32:28","guid":{"rendered":"https:\/\/multisite.korebots.com\/?p=29503"},"modified":"2022-04-09T10:33:07","modified_gmt":"2022-04-09T09:33:07","slug":"triggers","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-2\/docs\/process-apps\/flow\/triggers\/","title":{"rendered":"Triggers"},"content":{"rendered":"
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Triggers are specific events that drive a specific process application based on conditions defined. There are different triggers that you can use to trigger a process flow based on the requirement.<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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Conversational Trigger<\/span><\/h2>\n

Conversational Trigger refer to the triggers that occur through a conversational bot. You must associate Kore.ai conversational bots and use them to trigger your process app. To let the conversational bot trigger the process app, the bot is provided with permissions to perform the trigger action.<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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To configure a Conversational Trigger, follow the below steps:<\/span><\/p>\n

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  1. After you log in to the Process App, it lands you on the <\/span>Flow <\/b>tab.<\/span><\/li>\n
  2. On the right pane, click <\/span>Conversational<\/b> under <\/span>Triggers<\/b>.<\/span><\/li>\n
  3. On the Conversational Trigger window, by default, the <\/span>Configure <\/b>tab is selected.<\/span><\/li>\n
  4. On the Configure page, click <\/span>+ Variable <\/b>to add process variables. Variables allow you to use data from bots across your process app flow. Adding a variable is optional. If you want to trigger the process during a conversation, you can add it.<\/span><\/li>\n
  5. Select a <\/span>Data Type<\/b> (String, Boolean, Number, Date) from the drop-down list.<\/span><\/li>\n
  6. Similarly, you can add multiple variables with different data types.<\/span><\/li>\n
  7. Click the <\/span>Instructions <\/b>tab to find the instructions to configure.<\/span>\n
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    1. Define Payload<\/b> – Add the payload that is expected from the bot that acts as a trigger to the process app.<\/span><\/li>\n
    2. To let the bot trigger the process app, the bot is provided with permissions to perform the trigger action. You can add permissions from <\/span>Settings <\/b>><\/span> Bot Permissions<\/b>. You can also enable the bot permissions after the Process App configuration.<\/span><\/li>\n
    3. After you grant permissions, the developer must go to the bot builder dialog definition screen to add the process node and select the process app to trigger and perform the context mapping to pass the context data from the bot to the process app. You can also do this independently after creating and configuring the trigger.<\/span><\/li>\n
    4. Click Done<\/b>.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

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      Digital Form Trigger<\/span><\/h2>\n

      A Digital Form helps you to collect the required data. It allows your users to enter the data you want to process a certain request. Digital Form triggers refer to the triggers that occur through the submission of a digital form. For example, let us consider an <\/span>employee expense report<\/span><\/i>. An employee has submitted an expense report of $1000. After the submission, the system fetches the user-related information through an API request and follows the approval process. In this scenario, the system uses the API request. The process flow of the Digital Form Trigger is explained below.<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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      To configure a digital form, follow the below steps:<\/p>\n

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      1. After you log in to the Process App, it lands you on the <\/span>Flow <\/b>tab.<\/span><\/li>\n
      2. On the right pane, click <\/span>Digital Form<\/b> under <\/span>Triggers<\/b>.<\/span><\/li>\n
      3. On the <\/span>Digital Form Trigger <\/b>window, select a form or <\/span>Create New Form<\/b> from the <\/span>Forms <\/b>drop-down list.<\/span>
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      4. On the New Form<\/b> dialog box, enter the following details:<\/span>\n