{"id":25150,"date":"2020-11-20T09:30:57","date_gmt":"2020-11-20T09:30:57","guid":{"rendered":"https:\/\/developer.kore.ai\/v9-2\/uncategorised-ja\/voice-call-properties\/"},"modified":"2022-04-06T06:49:28","modified_gmt":"2022-04-06T05:49:28","slug":"voice-call-properties","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-2\/docs\/bots\/bot-builder-tool\/dialog-task\/voice-call-properties\/?lang=ja","title":{"rendered":"\u97f3\u58f0\u901a\u8a71\u30d7\u30ed\u30d1\u30c6\u30a3"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3068\u306e\u97f3\u58f0\u5bfe\u8a71\u3092\u6709\u52b9\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3068\u8a71\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u305f\u3081\u306b\u306f\u3001 <a href=\"\/docs\/bots\/advanced-topics\/ivr-integration\/ivr-integration\/\" target=\"_blank\" rel=\"noopener noreferrer\">IVR<\/a>\u3001 <a href=\"\/?p=18038\" target=\"_blank\" rel=\"noopener noreferrer\">Twilio<\/a>\u3001 <a href=\"\/docs\/bots\/channel-enablement\/adding-the-ivr-audiocodes-channel\/\" target=\"_blank\" rel=\"noopener noreferrer\">IVR-AudioCodes<\/a>\u306a\u3069\u306e\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u306e\u3044\u305a\u308c\u304b\u3092\u6709\u52b9\u306b\u3057\u3066\u3001\u305d\u308c\u3089\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30dc\u30c3\u30c8\u3092\u516c\u958b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u4e0a\u8a18\u30c1\u30e3\u30cd\u30eb\u5168\u4f53\u306b\u308f\u305f\u308b\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3092\u52b9\u7387\u7684\u306a\u3082\u306e\u306b\u8a2d\u5b9a\u3067\u304d\u308b\u3044\u304f\u3064\u304b\u306e\u97f3\u58f0\u30d7\u30ed\u30d1\u30c6\u30a3\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u8a2d\u5b9a\u306f\u3001\u8907\u6570\u306e\u30ec\u30d9\u30eb\u3067\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff1a<\/p>\n<ul>\n<li>\u30dc\u30c3\u30c8\u30ec\u30d9\u30eb &#8211; \u30c1\u30e3\u30cd\u30eb\u6709\u52b9\u5316\u6642<\/li>\n<li>\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u30ec\u30d9\u30eb &#8211; \u30dc\u30c3\u30c8\u30ec\u30d9\u30eb\u3067\u97f3\u58f0\u30d7\u30ed\u30d1\u30c6\u30a3\u3092\u6709\u52b9\u306b\u3044\u305f\u5834\u5408\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3055\u307e\u3056\u307e\u306a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306e\u52d5\u4f5c\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n<ul>\n<li>\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u30ce\u30fc\u30c9<\/li>\n<li>\u30e1\u30c3\u30bb\u30fc\u30b8\u30ce\u30fc\u30c9<\/li>\n<li>\u78ba\u8a8d\u30ce\u30fc\u30c9<\/li>\n<li>\u6a19\u6e96\u30ec\u30b9\u30dd\u30f3\u30b9<\/li>\n<li>\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u3053\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001\u97f3\u58f0\u901a\u8a71\u306e\u30d7\u30ed\u30d1\u30c6\u30a3\u3068\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u9593\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u8aac\u660e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"i\">\u30c1\u30e3\u30cd\u30eb\u8a2d\u5b9a<\/span><\/h2>\n<table>\n<thead>\n<tr>\n<th>\u30d5\u30a3\u30fc\u30eb\u30c9<\/th>\n<th>\u8aac\u660e<\/th>\n<th>\u30c1\u30e3\u30cd\u30eb\u306b\u9069\u7528<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>IVR\u30c7\u30fc\u30bf\u62bd\u51fa\u30ad\u30fc<\/td>\n<td>\u5165\u529b\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3092\u62bd\u51fa\u3059\u308b\u305f\u3081\u306e\u69cb\u6587\u3092\u6307\u5b9a\u3057\u307e\u3059\u3002\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u30ce\u30fc\u30c9\u3068\u78ba\u8a8d\u30ce\u30fc\u30c9\u306e\u5834\u5408\u3001\u30c1\u30e3\u30cd\u30eb\u30ec\u30d9\u30eb\u306e\u8a2d\u5b9a\u3092\u4e0a\u66f8\u304d\u3059\u308b\u62bd\u51fa\u30eb\u30fc\u30eb\u3092\u5b9a\u7fa9\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u5165\u529b\u30bf\u30a4\u30d7\u306b\u57fa\u3065\u3044\u3066\u7570\u306a\u308b\u5f62\u5f0f\u3067\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u7d50\u679c\u3092\u63d0\u4f9b\u3059\u308bASR\u30a8\u30f3\u30b8\u30f3\u306b\u7279\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u4f8b\u3068\u3057\u3066\u3001VXML\u3067\u306f\u3001\u3042\u308b\u30ad\u30fc\u306b\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u306e\u5358\u8a9e\u5f62\u5f0f\u3092\u3001\u5225\u306e\u30ad\u30fc\u306b\u756a\u53f7\u5f62\u5f0f\u3092\u5165\u308c\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td>\u4f1a\u8a71\u7d42\u4e86\u6642\u306e\u52d5\u4f5c\uff08ver7.1\u4ee5\u964d\uff09<\/td>\n<td>\u3053\u306e\u30d7\u30ed\u30d1\u30c6\u30a3\u306f\u3001\u4f1a\u8a71\u7d42\u4e86\u6642\u306e\u30dc\u30c3\u30c8\u306e\u52d5\u4f5c\u3092\u5b9a\u7fa9\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\uff1a<\/p>\n<ul>\n<li>\u4f1a\u8a71\u7d42\u4e86\u6642\u306e\u52d5\u4f5c\u3092\u30c8\u30ea\u30ac\u30fc\u3057\u3066\u3001\u59cb\u3081\u3088\u3046\u3068\u3059\u308b\u30bf\u30b9\u30af\u3001\u30b9\u30af\u30ea\u30d7\u30c8\u3001\u307e\u305f\u306f\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<a href=\"\/docs\/bots\/advanced-topics\/event-based-bot-actions\/#End_of_Conversation\" target=\"_blank\" rel=\"noopener noreferrer\">\u8a73\u7d30\u306f\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/a>\u3002<\/li>\n<li>\u901a\u8a71\u3092\u7d42\u4e86\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/td>\n<td>IVR\u3001Twilio\u3001IVR-AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u901a\u8a71\u7d42\u4e86\u30cf\u30f3\u30c9\u30e9<\/td>\n<td>\u901a\u8a71\u304c\u30a8\u30e9\u30fc\u3067\u7d42\u4e86\u3057\u305f\u5834\u5408\u3001\u901a\u8a71\u7d42\u4e86\u30cf\u30f3\u30c9\u30e9\u3068\u3057\u3066\u4f7f\u7528\u3057\u305f\u3044\u30c0\u30a4\u30a2\u30ed\u30b0\u30bf\u30b9\u30af\u306e\u540d\u524d\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/td>\n<td>IVR\u3001Twilio\u3001IVR-AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u901a\u8a71\u5236\u5fa1\u30d1\u30e9\u30e1\u30fc\u30bf<\/td>\n<td><b>\u30d1\u30e9\u30e1\u30fc\u30bf\u306e\u8ffd\u52a0<\/b>\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002\u547c\u3073\u51fa\u3057\u52d5\u4f5c\u3092\u5b9a\u7fa9\u3059\u308b\u969b\u306b\u4f7f\u7528\u3059\u308b\u30d7\u30ed\u30d1\u30c6\u30a3\u540d\u3068\u5024\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/p>\n<div class=\"alert alert-info\"><b>\u30e1\u30e2<\/b>\uff1a\u3053\u308c\u3089\u306e\u30d7\u30ed\u30d1\u30c6\u30a3\u3068\u5024\u306f\u3001IVR\u30b7\u30b9\u30c6\u30e0\u306e\u3059\u3079\u3066\u306e\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306eVXML\u30d5\u30a1\u30a4\u30eb\u304a\u3088\u3073AudioCodes\u30c1\u30e3\u30cd\u30eb\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u30d1\u30e9\u30e1\u30fc\u30bf\u3067\u4f7f\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/div>\n<\/td>\n<td>IVR\u3001IVR-AudioCodes<\/td>\n<\/tr>\n<tr>\n<td colspan=\"3\">ASR\u78ba\u4fe1\u5ea6\u3057\u304d\u3044\u5024<\/td>\n<\/tr>\n<tr>\n<td>\u3057\u304d\u3044\u5024\u30ad\u30fc<\/td>\n<td>\u3053\u308c\u306f\u3001ASR\u78ba\u4fe1\u5ea6\u304c\u683c\u7d0d\u3055\u308c\u308b\u5909\u6570\u3067\u3059\u3002\u3053\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u306f\u4e8b\u524d\u5165\u529b\u3055\u308c\u3066\u3044\u307e\u3059\u306e\u3067\u3001VXML\u306e\u5185\u90e8\u52d5\u4f5c\u3092\u8a8d\u8b58\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u306f\u5909\u66f4\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td>ASR\u306e\u3057\u304d\u3044\u5024\u78ba\u4fe1\u5ea6\u306e\u5b9a\u7fa9<\/td>\n<td>0\uff5e1.0\u306e\u7bc4\u56f2\u3067\u3001IVR\u30b7\u30b9\u30c6\u30e0\u304c\u30dc\u30c3\u30c8\u306b\u5236\u5fa1\u3092\u5f15\u304d\u6e21\u3059\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td>\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u30d7\u30ed\u30f3\u30d7\u30c8<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u304c\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u6642\u9593\u5185\u306b\u5165\u529b\u3057\u306a\u304b\u3063\u305f\u5834\u5408\u306b\u518d\u751f\u3059\u308b\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u30c6\u30ad\u30b9\u30c8\u3092\u5165\u529b\u3057\u307e\u3059\u3002\u3069\u306e\u30ce\u30fc\u30c9\u306b\u3082\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u6307\u5b9a\u3057\u306a\u3044\u5834\u5408\u306f\u3001\u3053\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u4ee3\u308f\u308a\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/td>\n<td>IVR\u3001Twilio\u3001IVR-AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u6587\u6cd5<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u306e\u767a\u8a71\u3092\u691c\u51fa\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u6587\u6cd5\u3092\u5b9a\u7fa9\u3057\u307e\u3059<\/p>\n<ul>\n<li>\u5165\u529b\u30bf\u30a4\u30d7\u306f\u3001\u97f3\u58f0\u307e\u305f\u306fDTMF\u306b\u3057\u307e\u3059<\/li>\n<li>\u6587\u6cd5\u306e\u30bd\u30fc\u30b9\u306f\u30ab\u30b9\u30bf\u30e0\u307e\u305f\u306f\u30ea\u30f3\u30af\u306b\u3057\u307e\u3059\n<ul>\n<li>\u30ab\u30b9\u30bf\u30e0\u306e\u5834\u5408\u306f\u3001\u30c6\u30ad\u30b9\u30c8\u30dc\u30c3\u30af\u30b9\u306bVXML\u306e\u6587\u6cd5\u3092\u8a18\u8ff0\u3057\u307e\u3059\u3002<\/li>\n<li>\u30ea\u30f3\u30af\u306b\u306f\u3001\u6587\u6cd5\u306eURL\u3092\u5165\u529b\u3057\u307e\u3059\u3002\u7406\u60f3\u7684\u306b\u306f\u3001\u30e9\u30f3\u30bf\u30a4\u30e0\u306b\u547c\u51fa\u3057\u3092\u5b9f\u884c\u3059\u308b\u969b\u306b\u30ea\u30bd\u30fc\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306b\u3001URL\u306fIVR\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a href=\"#Configuring_Grammar\">\u6587\u6cd5\u69cb\u6587\u306e\u8a73\u7d30\u306a\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/a>\u3002<b>\u30e1\u30e2<\/b>\uff1a\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3\u306e\u30bd\u30fc\u30b9\u3092\u6307\u5b9a\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30dc\u30c3\u30c8\u306b\u5bfe\u3057\u3066<b>\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u6709\u52b9\u5316<\/b>\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u6709\u52b9\u306b\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u3001\u6587\u6cd5\u306e\u5b9a\u7fa9\u306f\u5fc5\u9808\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td>\u4e0d\u4e00\u81f4\u30d7\u30ed\u30f3\u30d7\u30c8<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u5165\u529b\u304c\u5b9a\u7fa9\u3055\u308c\u305f\u6587\u6cd5\u306e\u4e2d\u306b\u5b58\u5728\u3057\u306a\u3044\u5834\u5408\u3001\u518d\u751f\u3059\u308b\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u30c6\u30ad\u30b9\u30c8\u3092\u5165\u529b\u3057\u307e\u3059\u3002\u3069\u306e\u30ce\u30fc\u30c9\u306b\u3082\u201c\u4e0d\u4e00\u81f4\u30d7\u30ed\u30f3\u30d7\u30c8\u201d<em><\/em>\u3092\u6307\u5b9a\u3057\u306a\u304b\u3063\u305f\u5834\u5408\u3001\u3053\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u4ee3\u308f\u308a\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td>\u30d0\u30fc\u30b8\u30a4\u30f3<\/td>\n<td>\u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u9032\u884c\u4e2d\u306b\u30e6\u30fc\u30b6\u30fc\u5165\u529b\u3092\u8a31\u53ef\u3059\u308b\u304b\u3069\u3046\u304b\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u300c\u3044\u3044\u3048\u300d\u3092\u9078\u629e\u3057\u305f\u5834\u5408\u3001\u30e6\u30fc\u30b6\u30fc\u306fIVR\u304c\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5b8c\u4e86\u3059\u308b\u307e\u3067\u5165\u529b\u3067\u304d\u307e\u305b\u3093\u3002<\/td>\n<td>IVR\u3001Twilio\u3001IVR-AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u5165\u529b\u3092\u53d7\u4fe1\u3059\u308b\u307e\u3067\u306e\u6700\u5927\u5f85\u6a5f\u6642\u9593\u3092\u3001\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30ea\u30b9\u30c8\u304b\u30891\u79d2\u304b\u308960\u79d2\u307e\u3067\u306e\u9593\u3067\u9078\u629e\u3057\u307e\u3059\u3002<\/td>\n<td>IVR\u3001Twilio\u3001IVR-AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u518d\u8a66\u884c\u56de\u6570<\/td>\n<td>\u518d\u8a66\u884c\u3092\u8a31\u53ef\u3059\u308b\u6700\u5927\u56de\u6570\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u518d\u8a66\u884c\u56de\u6570\u306f\u30011\u56de\u304b\u308910\u56de\u307e\u3067\u306e\u9593\u3067\u9078\u629e\u3067\u304d\u307e\u3059\u3002<\/td>\n<td>IVR\u3001Twilio\u3001IVR-AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u30ed\u30b0<\/td>\n<td>IVR\u30b7\u30b9\u30c6\u30e0\u306b\u30c1\u30e3\u30c3\u30c8\u30ed\u30b0\u3092\u9001\u4fe1\u3059\u308b\u5834\u5408\u306f\u3001<b>\u306f\u3044<\/b>\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/td>\n<td>IVR<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"i-2\">\u30c0\u30a4\u30a2\u30ed\u30b0\u30ce\u30fc\u30c9\u306e\u8a2d\u5b9a<\/span><\/h2>\n<p>\u30ce\u30fc\u30c9\u306e\u97f3\u58f0\u901a\u8a71\u30d7\u30ed\u30d1\u30c6\u30a3\u306e\u30d1\u30cd\u30eb\u3067\u306f\u3001\u30ce\u30fc\u30c9\u56fa\u6709\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3001\u6587\u6cd5\u3001\u304a\u3088\u3073\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u3084\u30ea\u30c8\u30e9\u30a4\u306a\u3069\u306e\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u52d5\u4f5c\u306b\u95a2\u3059\u308b\u30d1\u30e9\u30e1\u30fc\u30bf\u3092\u5165\u529b\u3067\u304d\u307e\u3059\u3002\u97f3\u58f0\u901a\u8a71\u30d7\u30ed\u30d1\u30c6\u30a3\u306f\u3001\u4ee5\u4e0b\u306e\u30ce\u30fc\u30c9\u304a\u3088\u3073\u30e1\u30c3\u30bb\u30fc\u30b8\u30bf\u30a4\u30d7\u306b\u306e\u307f\u9069\u7528\u3055\u308c\u307e\u3059\uff1a<\/p>\n<ul>\n<li>\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u30ce\u30fc\u30c9<\/li>\n<li>\u30e1\u30c3\u30bb\u30fc\u30b8\u30ce\u30fc\u30c9<\/li>\n<li>\u78ba\u8a8d\u30ce\u30fc\u30c9<\/li>\n<li>\u6a19\u6e96\u30ec\u30b9\u30dd\u30f3\u30b9<\/li>\n<li>\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8<\/li>\n<\/ul>\n<div class=\"alert alert-info\"><b>\u30e1\u30e2<\/b>\uff1a\u307b\u3068\u3093\u3069\u306e\u8a2d\u5b9a\u306f\u3059\u3079\u3066\u306e\u30ce\u30fc\u30c9\u3067\u540c\u3058\u3067\u3059\u304c\u3001\u3044\u304f\u3064\u304b\u306e\u4f8b\u5916\u304c\u3042\u308a\u307e\u3059\u3002<\/div>\n<div><\/div>\n<p><strong>\u97f3\u58f0\u901a\u8a71\u8a2d\u5b9a\u30d5\u30a3\u30fc\u30eb\u30c9\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9<\/strong> \u4ee5\u4e0b\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u306f\u3001\u5404IVR\u8a2d\u5b9a\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u3001\u8aac\u660e\u3001\u30ce\u30fc\u30c9\u3078\u306e\u9069\u7528\u6027\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u5024\u3001\u305d\u306e\u4ed6\u306e\u4e3b\u8981\u306a\u60c5\u5831\u304c\u542b\u307e\u308c\u307e\u3059\u3002<strong>\u30d7\u30ed\u30f3\u30d7\u30c8\u306b\u95a2\u3059\u308b\u30e1\u30e2&nbsp;<\/strong><\/p>\n<ul>\n<li>\u30d7\u30ed\u30f3\u30d7\u30c8\u306f\u3001\u4ee5\u4e0b\u306e\u3044\u305a\u308c\u304b\u306e\u5f62\u5f0f\u3067\u5165\u529b\u3067\u304d\u307e\u3059\uff1a\u30d7\u30ec\u30fc\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u30b9\u30af\u30ea\u30d7\u30c8\u3001\u97f3\u58f0\u30d5\u30a1\u30a4\u30eb\u306e\u30d5\u30a1\u30a4\u30eb\u4f4d\u7f6e\u3002JavaScript\u3092\u5b9a\u7fa9\u3057\u305f\u3044\u304b\u3001\u307e\u305f\u306f\u97f3\u58f0\u30d5\u30a1\u30a4\u30eb\u3092\u6dfb\u4ed8\u3057\u305f\u3044\u5834\u5408\u306f\u3001\u30d7\u30ed\u30f3\u30d7\u30c8\u30c6\u30ad\u30b9\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u30dc\u30c3\u30af\u30b9\u306e\u524d\u306e\u30a2\u30a4\u30b3\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u30e2\u30fc\u30c9\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u306f\u3001\u30c6\u30ad\u30b9\u30c8\u30e2\u30fc\u30c9\u306b\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u7570\u306a\u308b\u30bf\u30a4\u30d7\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u8907\u6570\u56de\u5165\u529b\u3067\u304d\u307e\u3059\u3002\u305d\u308c\u3089\u3092\u30c9\u30e9\u30c3\u30b0\u30a2\u30f3\u30c9\u30c9\u30ed\u30c3\u30d7\u3059\u308b\u3053\u3068\u3067\u3001\u9806\u756a\u3092\u5b9a\u7fa9\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u8907\u6570\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u306f\u3001\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u9806\u756a\u306b\u518d\u751f\u3055\u308c\u308b\u305f\u3081\u3001\u7e70\u308a\u8fd4\u3057\u3092\u907f\u3051\u308b\u305f\u3081\u306b\u3001\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u8907\u6570\u56de\u518d\u751f\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u30b7\u30ca\u30ea\u30aa\u306b\u304a\u3044\u3066\u4fbf\u5229\u3067\u3059\u3002<\/li>\n<\/ul>\n<table>\n<thead>\n<tr>\n<th>\u30d5\u30a3\u30fc\u30eb\u30c9<\/th>\n<th>\u8aac\u660e<\/th>\n<th>\u30ce\u30fc\u30c9\u306b\u9069\u7528<\/th>\n<th>\u30c1\u30e3\u30cd\u30eb\u306b\u9069\u7528<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u521d\u671f\u30d7\u30ed\u30f3\u30d7\u30c8<\/td>\n<td>IVR\u304c\u30ce\u30fc\u30c9\u3092\u6700\u521d\u306b\u5b9f\u884c\u3059\u308b\u3068\u304d\u306b\u518d\u751f\u3055\u308c\u308b\u30d7\u30ed\u30f3\u30d7\u30c8\u3002\u30ce\u30fc\u30c9\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5165\u529b\u3057\u306a\u3044\u5834\u5408\u306f\u3001\u30ce\u30fc\u30c9\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30e6\u30fc\u30b6\u30fc\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u518d\u751f\u3055\u308c\u307e\u3059\u3002\u6a19\u6e96\u30ec\u30b9\u30dd\u30f3\u30b9\u3068\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5165\u529b\u3057\u306a\u3044\u5834\u5408\u306f\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u6a19\u6e96\u30ec\u30b9\u30dd\u30f3\u30b9\u3068\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u518d\u751f\u3055\u308c\u307e\u3059\u3002<\/td>\n<td>\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u3001\u78ba\u8a8d\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30ce\u30fc\u30c9\uff1b\u6a19\u6e96\u30ec\u30b9\u30dd\u30f3\u30b9\u3068\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8<\/td>\n<td>IVR\u3001Twilio\u3001AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u30d7\u30ed\u30f3\u30d7\u30c8<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u304c\u6307\u5b9a\u6642\u9593\u306e\u4e2d\u3067\u4f55\u3082\u5165\u529b\u3057\u306a\u304b\u3063\u305f\u5834\u5408\u306b\u3001IVR\u30c1\u30e3\u30cd\u30eb\u3067\u518d\u751f\u3055\u308c\u308b\u30d7\u30ed\u30f3\u30d7\u30c8\u3067\u3059\u3002\u30ce\u30fc\u30c9\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5165\u529b\u3057\u306a\u3044\u5834\u5408\u306f\u3001\u30ce\u30fc\u30c9\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30a8\u30e9\u30fc\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u518d\u751f\u3055\u308c\u307e\u3059\u3002\u6a19\u6e96\u30ec\u30b9\u30dd\u30f3\u30b9\u3068\u30a6\u30a7\u30eb\u30ab\u30e0\u306b\u306f\u3001\u4e0d\u4e00\u81f4\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5b9a\u7fa9\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u306b\u518d\u751f\u3055\u308c\u308b\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/td>\n<td>\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u3001\u78ba\u8a8d\uff1b\u6a19\u6e96\u30ec\u30b9\u30dd\u30f3\u30b9\u3068\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8<\/td>\n<td>IVR\u3001Twilio\u3001AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u4e0d\u4e00\u81f4\u30d7\u30ed\u30f3\u30d7\u30c8<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u5165\u529b\u304c\u5b9a\u7fa9\u3055\u308c\u305f\u6587\u6cd5\u306e\u3044\u305a\u308c\u306e\u5024\u306b\u3082\u4e00\u81f4\u3057\u306a\u304b\u3063\u305f\u5834\u5408\u306b\u3001IVR\u30c1\u30e3\u30cd\u30eb\u3067\u518d\u751f\u3055\u308c\u308b\u30d7\u30ed\u30f3\u30d7\u30c8\u3002\u3053\u3053\u306b\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5165\u529b\u3057\u306a\u3044\u5834\u5408\u3001\u307e\u305f\u306f\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u307e\u305f\u306f\u78ba\u8a8d\u30ce\u30fc\u30c9\u306b\u5bfe\u3057\u3066<b>\u6587\u6cd5\u306a\u3057<\/b> \u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u9078\u629e\u3057\u305f\u5834\u5408\u306f\u3001\u30ce\u30fc\u30c9\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30a8\u30e9\u30fc\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u518d\u751f\u3055\u308c\u307e\u3059\u3002\u6a19\u6e96\u30ec\u30b9\u30dd\u30f3\u30b9\u3068\u30a6\u30a7\u30eb\u30ab\u30e0\u306b\u306f\u3001\u5165\u529b\u3057\u306a\u3044\u3068\u518d\u751f\u3055\u308c\u308b\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u4e0d\u4e00\u81f4\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/td>\n<td>\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u3001\u78ba\u8a8d\uff1b\u6a19\u6e96\u30ec\u30b9\u30dd\u30f3\u30b9\u3068\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td>\u30a8\u30e9\u30fc\u30d7\u30ed\u30f3\u30d7\u30c8<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u5165\u529b\u304c\u7121\u52b9\u306a\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u30bf\u30a4\u30d7\u306e\u5834\u5408\u306bIVR\u30c1\u30e3\u30cd\u30eb\u3067\u518d\u751f\u3055\u308c\u308b\u30d7\u30ed\u30f3\u30d7\u30c8\u3002\u3053\u3053\u3067\u30ce\u30fc\u30c9\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5165\u529b\u3057\u306a\u3044\u5834\u5408\u306f\u3001\u30ce\u30fc\u30c9\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30a8\u30e9\u30fc\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u518d\u751f\u3055\u308c\u307e\u3059\u3002<\/td>\n<td>\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u3001\u78ba\u8a8d\uff1b<\/td>\n<td>IVR\u3001Twilio\u3001AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u6587\u6cd5<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u306e\u767a\u8a71\u3092\u691c\u51fa\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u6587\u6cd5\u3092\u5b9a\u7fa9\u3057\u307e\u3059<\/p>\n<ul>\n<li>\u5165\u529b\u30bf\u30a4\u30d7\u306f\u3001\u97f3\u58f0\u307e\u305f\u306fDTMF\u306b\u3057\u307e\u3059<\/li>\n<li>\u6587\u6cd5\u306e\u30bd\u30fc\u30b9\u306f\u30ab\u30b9\u30bf\u30e0\u307e\u305f\u306f\u30ea\u30f3\u30af\u306b\u3057\u307e\u3059\n<ul>\n<li>\u30ab\u30b9\u30bf\u30e0\u306e\u5834\u5408\u306f\u3001\u30c6\u30ad\u30b9\u30c8\u30dc\u30c3\u30af\u30b9\u306bVXML\u306e\u6587\u6cd5\u3092\u8a18\u8ff0\u3057\u307e\u3059\u3002<\/li>\n<li>\u30ea\u30f3\u30af\u306b\u306f\u3001\u6587\u6cd5\u306eURL\u3092\u5165\u529b\u3057\u307e\u3059\u3002\u7406\u60f3\u7684\u306b\u306f\u3001\u30e9\u30f3\u30bf\u30a4\u30e0\u306b\u547c\u51fa\u3057\u3092\u5b9f\u884c\u3059\u308b\u969b\u306b\u30ea\u30bd\u30fc\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306b\u3001URL\u306fIVR\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a href=\"#Configuring_Grammar\">\u6587\u6cd5\u69cb\u6587\u306e\u8a73\u7d30\u306a\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/a>\u3002<b>\u30e1\u30e2<\/b>\uff1a\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3\u306e\u30bd\u30fc\u30b9\u3092\u6307\u5b9a\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30dc\u30c3\u30c8\u306b\u5bfe\u3057\u3066<b>\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u6709\u52b9\u5316<\/b>\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u6709\u52b9\u306b\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u3001\u6587\u6cd5\u306e\u5b9a\u7fa9\u306f\u5fc5\u9808\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<td>\u78ba\u8a8d\uff1b\u6a19\u6e96\u30ec\u30b9\u30dd\u30f3\u30b9\u3068\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8<\/td>\n<td>IVR\u3001Twilio<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\"><strong>\u9ad8\u5ea6\u306a\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb<\/strong><\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\">\u3053\u308c\u3089\u306e\u30d7\u30ed\u30d1\u30c6\u30a3\u306f\u3001\u30dc\u30c3\u30c8IVR\u8a2d\u5b9a\u30da\u30fc\u30b8\u3067\u8a2d\u5b9a\u3055\u308c\u305f\u30d7\u30ed\u30d1\u30c6\u30a3\u3092\u4e0a\u66f8\u304d\u3057\u307e\u3059\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u5165\u529b\u3092\u53d7\u4fe1\u3059\u308b\u307e\u3067\u306e\u6700\u5927\u5f85\u6a5f\u6642\u9593\u3092\u3001\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30ea\u30b9\u30c8\u304b\u30891\u79d2\u304b\u308960\u79d2\u307e\u3067\u306e\u9593\u3067\u9078\u629e\u3057\u307e\u3059\u3002\u30c7\u30d5\u30a9\u30eb\u30c8\u5024\u306f\u3001\u30dc\u30c3\u30c8IVR\u8a2d\u5b9a\u30da\u30fc\u30b8\u3067\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u308b\u5024\u3068\u540c\u3058\u3067\u3059\u3002<\/td>\n<td>\u8a72\u5f53\u306a\u3057<\/td>\n<td>IVR\u3001Twilio\u3001AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u518d\u8a66\u884c\u56de\u6570<\/td>\n<td>\u518d\u8a66\u884c\u3092\u8a31\u53ef\u3059\u308b\u6700\u5927\u56de\u6570\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u518d\u8a66\u884c\u56de\u6570\u306f\u30011\u56de\u304b\u308910\u56de\u307e\u3067\u306e\u9593\u3067\u9078\u629e\u3067\u304d\u307e\u3059\u3002\u30c7\u30d5\u30a9\u30eb\u30c8\u5024\u306f\u3001\u30dc\u30c3\u30c8IVR\u8a2d\u5b9a\u30da\u30fc\u30b8\u3067\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u308b\u5024\u3068\u540c\u3058\u3067\u3059\u3002<\/td>\n<td>\u8a72\u5f53\u306a\u3057<\/td>\n<td>IVR\u3001Twilio\u3001AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u518d\u8a66\u884c\u56de\u6570\u8d85\u904e\u6642\u306e\u52d5\u4f5c ( <span style=\"text-decoration: underline\">\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u30ce\u30fc\u30c9<\/span>\u306b\u306e\u307f\u9069\u7528)<\/td>\n<td>\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u306e\u5834\u5408\u307e\u305f\u306f\u518d\u8a66\u884c\u56de\u6570\u304c\u6307\u5b9a\u3055\u308c\u305f\u5236\u9650\u3092\u8d85\u3048\u305f\u5834\u5408\u306e\u52d5\u4f5c\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u547c\u51fa\u3057\u7d42\u4e86\u30cf\u30f3\u30c9\u30e9\u306e\u547c\u3073\u51fa\u3057<\/li>\n<li>\u30c0\u30a4\u30a2\u30ed\u30b0\u306e\u958b\u59cb\uff1a\u30dc\u30c3\u30c8\u30bf\u30b9\u30af\u306e\u30ea\u30b9\u30c8\u304b\u3089\u30c0\u30a4\u30a2\u30ed\u30b0\u30bf\u30b9\u30af\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/li>\n<li>\u73fe\u5728\u306e\u30bf\u30b9\u30af\u306e\u7279\u5b9a\u30ce\u30fc\u30c9\u306b\u30b8\u30e3\u30f3\u30d7: \u73fe\u5728\u306e\u30c0\u30a4\u30a2\u30ed\u30b0\u30bf\u30b9\u30af\u306e\u30ce\u30fc\u30c9\u306e\u30ea\u30b9\u30c8\u304b\u3089\u30ce\u30fc\u30c9\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>V7.3 \u4ee5\u964d\u3067\u306f\u3001\u3053\u306e\u6a5f\u80fd\u304c\u62e1\u5f35\u3055\u308c\u305f\u306e\u3067\u3001\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u304c\u7121\u52b9\u306b\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u306b\u3001\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u30a8\u30e9\u30fc\u30ab\u30a6\u30f3\u30c8\u3092\u8d85\u904e\u3059\u308b\u3068\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u518d\u8a66\u884c\u56de\u6570\u8d85\u904e\u6642\u306e\u52d5\u4f5c\u3092\u30c8\u30ea\u30ac\u30fc\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/td>\n<td>\u8a72\u5f53\u306a\u3057<\/td>\n<td>IVR\u3001Twilio\u3001AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u30d0\u30fc\u30b8\u30a4\u30f3<\/td>\n<td>\u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u9032\u884c\u4e2d\u306b\u30e6\u30fc\u30b6\u30fc\u5165\u529b\u3092\u8a31\u53ef\u3059\u308b\u304b\u3069\u3046\u304b\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u300c\u3044\u3044\u3048\u300d\u3092\u9078\u629e\u3057\u305f\u5834\u5408\u3001\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u5b8c\u4e86\u3059\u308b\u307e\u3067\u30e6\u30fc\u30b6\u30fc\u5165\u529b\u306f\u8003\u616e\u3055\u308c\u307e\u305b\u3093\u3002\u30c7\u30d5\u30a9\u30eb\u30c8\u5024\u306f<b>\u3044\u3044\u3048<\/b>\u3067\u3059\u3002<\/td>\n<td>\u8a72\u5f53\u306a\u3057<\/td>\n<td>IVR\u3001Twilio\u3001AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u901a\u8a71\u5236\u5fa1\u30d1\u30e9\u30e1\u30fc\u30bf<\/td>\n<td><b>\u30d7\u30ed\u30d1\u30c6\u30a3\u306e\u8ffd\u52a0\u300d\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/b>IVR\u30b7\u30b9\u30c6\u30e0\u306eVXML\u5b9a\u7fa9\u3068AudioCodes\u30c1\u30e3\u30cd\u30eb\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u30d1\u30e9\u30e1\u30fc\u30bf\u3092\u5b9a\u7fa9\u3059\u308b\u969b\u306b\u4f7f\u7528\u3059\u308b\u30d7\u30ed\u30d1\u30c6\u30a3\u540d\u3068\u5024\u3092\u5165\u529b\u3057\u307e\u3059\u3002\u30ce\u30fc\u30c9\u3084\u6a19\u6e96\u30ec\u30b9\u30dd\u30f3\u30b9\u306b\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u308b\u3053\u308c\u3089\u306e\u5024\u306f\u3001\u30dc\u30c3\u30c8IVR \/AudioCodes\u8a2d\u5b9a\u30da\u30fc\u30b8\u3067\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u901a\u8a71\u5236\u5fa1\u30d1\u30e9\u30e1\u30fc\u30bf\u3092\u4e0a\u66f8\u304d\u3057\u307e\u3059\u3002<\/td>\n<td>\u8a72\u5f53\u306a\u3057<\/td>\n<td>IVR\u3001AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u30ed\u30b0<\/td>\n<td>IVR\u30b7\u30b9\u30c6\u30e0\u306b\u30c1\u30e3\u30c3\u30c8\u30ed\u30b0\u3092\u9001\u4fe1\u3059\u308b\u5834\u5408\u306f\u3001<b>\u306f\u3044<\/b>\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u30c7\u30d5\u30a9\u30eb\u30c8\u5024\u306f<b>\u3044\u3044\u3048<\/b>\u3067\u3059\u3002<\/td>\n<td>\u8a72\u5f53\u306a\u3057<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td>\u9332\u753b<\/td>\n<td>\u958b\u59cb\u3059\u308b\u8a18\u9332\u306e\u72b6\u614b\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002\u30c7\u30d5\u30a9\u30eb\u30c8\u5024\u306f<b>\u505c\u6b62<\/b>\u3067\u3059\u3002<\/td>\n<td>\u8a72\u5f53\u306a\u3057<\/td>\n<td>IVR<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2 id=\"config-grammar\"><span class=\"ez-toc-section\" id=\"i-3\">\u6587\u6cd5\u306e\u8a2d\u5b9a<\/span><\/h2>\n<p>IVR\u30b7\u30b9\u30c6\u30e0\u306b\u5bfe\u3057\u3066\u5c11\u306a\u304f\u3068\u30821\u3064\u306e\u30b9\u30d4\u30fc\u30c1\u6587\u6cd5\u3092\u5b9a\u7fa9\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u3067\u8003\u616e\u3055\u308c\u308b\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u6587\u6cd5\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u306f\u3001IVR\u30b7\u30b9\u30c6\u30e0\u4e0a\u3067\u30dc\u30c3\u30c8\u304c\u6a5f\u80fd\u3059\u308b\u305f\u3081\u306e\u6587\u6cd5\u30b7\u30b9\u30c6\u30e0\u306e\u8a2d\u5b9a\u306b\u5fc5\u8981\u306a\u624b\u9806\u3092\u8aac\u660e\u3057\u307e\u3059\u3002\u4e00\u822c\u7684\u306b\u3001IVR\u6709\u52b9\u306e\u30dc\u30c3\u30c8\u3067\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u767a\u8a71\u306fIVR\u30b7\u30b9\u30c6\u30e0\u306e\u6587\u6cd5\u69cb\u6587\u306b\u3088\u3063\u3066\u541f\u5473\u3055\u308c\u3001\u89e3\u6790\u3055\u308c\u305f\u5f8c\u3001\u30dc\u30c3\u30c8\u306b\u8ee2\u9001\u3055\u308c\u307e\u3059\u3002Kore.ai\u306f\u4ee5\u4e0b\u306e\u6587\u6cd5\u30b7\u30b9\u30c6\u30e0\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>Nuance<\/li>\n<li>Voximal<\/li>\n<li>UniMRCP<\/li>\n<\/ul>\n<p>\u305d\u308c\u305e\u308c\u306b\u5bfe\u5fdc\u3059\u308b\u8a2d\u5b9a\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<h4>Nuance<\/h4>\n<p>Nuance\u30b9\u30d4\u30fc\u30c1\u8a8d\u8b58\u30b7\u30b9\u30c6\u30e0\u306e\u6587\u6cd5\u69cb\u6587\u30eb\u30fc\u30eb\u3092\u4f7f\u7528\u3059\u308b\u5834\u5408\u306f\u3001\u305d\u306e\u30e9\u30a4\u30bb\u30f3\u30b9\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002\u767b\u9332\u3057\u3066Nuance\u304b\u3089\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u53d6\u5f97\u3059\u308b\u3068\u3001 <strong>dlm.zip<\/strong> \u3068 <strong>nle.zip<\/strong>\u3068\u3044\u30462\u3064\u306e\u30d5\u30a1\u30a4\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306eVXML\u3078\u306e\u30d1\u30b9\u304c\u30dc\u30c3\u30c8\u304b\u3089\u30a2\u30af\u30bb\u30b9\u53ef\u80fd\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<strong>\u8a2d\u5b9a<\/strong>\uff1a<\/p>\n<ol>\n<li><strong>\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u6709\u52b9\u5316<\/strong>\u3092\u201c\u3044\u3044\u3048\u201d<em><\/em>\u306b\u8a2d\u5b9a\u3057\u307e\u3059<\/li>\n<li><strong>\u6587\u6cd5<\/strong>\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u306f\uff1a\n<ul>\n<li>\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u3001<strong>\u30b9\u30d4\u30fc\u30c1<\/strong>\u307e\u305f\u306f<strong>DTMF<\/strong>\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/li>\n<li>vxml\u3092\u5b9a\u7fa9\u3059\u308b\u30c6\u30ad\u30b9\u30c8\u30dc\u30c3\u30af\u30b9\u306b\u3001dlm.zip\u30d5\u30a1\u30a4\u30eb\u306evxml\u30d1\u30b9\u3092\u5165\u529b\u3057\u307e\u3059\u3002url\u306f\u4ee5\u4e0b\u306e\u5f62\u5f0f\u306b\u306a\u308a\u307e\u3059\uff1a <code>http:\/\/nuance.kore.ai\/downloads\/kore_dlm.zip?nlptype=krypton&amp;dlm_weight=0.2&amp;lang=en-US<\/code><\/li>\n<li>\u4e0a\u8a18\u306e\u30d1\u30b9\u3092\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u306b\u5f93\u3063\u3066\u5909\u66f4\u3057\u307e\u3059<\/li>\n<li>\u8a00\u8a9e\u30b3\u30fc\u30c9\u201clang=en-US\u201d<em><\/em>\u306f\u3001\u81ea\u8eab\u306e\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u306b\u57fa\u3065\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u6587\u6cd5\u3092\u8ffd\u52a0<\/strong>\u3057\u3066\u3001<code>nle.zip<\/code>\u306b\u5225\u306e\u30d1\u30b9\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002\u4e0a\u8a18\u306e\u624b\u9806\u306b\u5f93\u3063\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<li>\u8a2d\u5b9a\u3092<strong>\u4fdd\u5b58<\/strong>\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h4>Voximal\/UniMRCP<\/h4>\n<p>Voximal\u307e\u305f\u306fUniMRCP\u306e\u6587\u6cd5\u69cb\u6587\u30eb\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u305f\u3044\u5834\u5408\u306f\u3001\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30bd\u30fc\u30b9\u3092\u6307\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<strong>\u8a2d\u5b9a<\/strong>\uff1a<\/p>\n<ol>\n<li><strong>\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u6709\u52b9\u5316<\/strong>\u3092\u201c\u306f\u3044\u201d<em><\/em>\u306b\u8a2d\u5b9a\u3057\u307e\u3059<\/li>\n<li>\u8868\u793a\u3055\u308c\u308b<strong>\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3\u30bd\u30fc\u30b9<\/strong>\u306e\u30c6\u30ad\u30b9\u30c8\u30dc\u30c3\u30af\u30b9\u3067\u306f\uff1a\n<ul>\n<li>Voximal\u306e\u5834\u5408\u306f\u3001<em>&quot;builtin:grammer\/text &quot;<\/em>\u3068\u5165\u529b\u3057\u307e\u3059<\/li>\n<li>UniMRCP\u306e\u5834\u5408\u306f\u3001<em>&quot;builtin:grammar\/transcribe&quot;<\/em>\u3068\u5165\u529b\u3057\u307e\u3059<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u6587\u6cd5<\/strong>\u30bb\u30af\u30b7\u30e7\u30f3\u3092\u7a7a\u767d\u306b\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4e0a\u8a18\u306e\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30bd\u30fc\u30b9\u306eURI\u304c\u3001\u30b9\u30d4\u30fc\u30c1\u306e\u69cb\u6587\u3068\u6587\u6cd5\u306e\u5be9\u67fb\u3092\u884c\u3044\u307e\u3059\u3002<\/li>\n<li>\u8a2d\u5b9a\u3092<strong>\u4fdd\u5b58<\/strong>\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div 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