{"id":22369,"date":"2019-08-27T08:20:08","date_gmt":"2019-08-27T07:20:08","guid":{"rendered":"https:\/\/developer.kore.ai\/v9-2\/?p=22369"},"modified":"2022-03-30T15:18:16","modified_gmt":"2022-03-30T14:18:16","slug":"how-to-use-traits","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-2\/docs\/bots\/how-tos\/how-to-use-traits\/","title":{"rendered":"Using Traits"},"content":{"rendered":"
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In this How-To, we will explore a scenario in a Banking Bot, where traits can be used to steer the conversation flow in a more natural and predictable direction. For details on what Trait is and how it is implemented in the Kore.ai Bots platform, refer here<\/a>.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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Problem Statement<\/span><\/h2>\n

Consider the cases where the user is trying to report an issue or ask a question pertaining to “Transfer Funds”.<\/em> The Bot will trigger the “Transfer Amount”<\/em> intent as opposed to “Issue Resolution”<\/em> or “FAQ regarding Funds Transfer”<\/em><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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Without Traits Knowledge<\/strong>:<\/p>\n

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Using Traits<\/strong>:<\/p>\n

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Without Traits Knowledge<\/strong>:<\/p>\n

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Using Traits<\/strong>:<\/p>\n

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In this document, we will show how Traits can be used to identify such situations and take appropriate action.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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Pre-requisites<\/span><\/h2>\n