{"id":18148,"date":"2019-03-04T05:54:32","date_gmt":"2019-03-04T05:54:32","guid":{"rendered":"https:\/\/developer.kore.ai\/v9-2\/?post_type=docs&#038;p=16982"},"modified":"2022-04-25T09:53:26","modified_gmt":"2022-04-25T08:53:26","slug":"working-with-kore-ai-bot-builder","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-2\/docs\/bots\/chatbot-overview\/working-with-kore-ai-bot-builder\/","title":{"rendered":"Working with Kore.ai Bot Builder"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>After you sign in to Kore.ai XO Platform, you are directed to the landing page.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Bot_Builder_Landing_Page\">Bot Builder Landing Page<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220208110654\/new_landing.png\" alt=\"\" width=\"900\" height=\"768\" class=\"alignnone size-medium wp-image-32158\" \/><\/p>\n<p>On the landing page, you can perform the below-listed actions:<\/p>\n<ul>\n<li>Access the <strong>Virtual Assistants<\/strong>in your account:\n<ul>\n<li>View the <strong>Recently Visited<\/strong> bots.<\/li>\n<li>View <strong>All Bots<\/strong> which includes <em>My Bots<\/em> i.e bots developed by you and <em>Shared Bots<\/em> i.e virtual assistants shared with you for development by the codevelopers from your account. You can:\n<ul>\n<li><em>Filter<\/em> the list restricting it to VAs created by you or shared with you;<\/li>\n<li><em>Sort<\/em> the list either ascending or descending by name, creation date, date modified, number of tasks, VA owner name;<\/li>\n<li>toggle between\u00a0<em>Tile View<\/em> or\u00a0<em>List View<\/em>.<\/li>\n<\/ul>\n<\/li>\n<li>Create a <em>New Virtual Assistant<\/em>\n<ul>\n<li>From Scratch (<a href=\"\/docs\/bots\/bot-builder-tool\/develop\/bot-types\/defining-a-standard-bot\/#Step_1_Create_a_Standard_Bot\">more&#8230;<\/a>).<\/li>\n<li>Install <em>template<\/em> (<a href=\"\/docs\/bots\/bot-store\/store\/\">more&#8230;<\/a>) and <em>smart Bots<\/em> (<a href=\"\/docs\/bots\/advanced-topics\/smart-bots\/\">more&#8230;<\/a>).<\/li>\n<li><em>Import<\/em> a Bot (<a href=\"\/docs\/bots\/bot-settings\/bot-management\/bot-management-2\/#Importing_a_Bot\">more&#8230;<\/a>).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>Access\u00a0<strong>Process Apps<\/strong> (<a href=\"\/docs\/process-apps\/introduction\/\">more&#8230;<\/a>)<\/li>\n<li>Access\u00a0<strong>Data<\/strong> (<a href=\"\/docs\/bots\/advanced-topics\/data-as-a-service\/\" target=\"_blank\" rel=\"noopener noreferrer\">more&#8230;<\/a>)<\/li>\n<li><em>Invite Members<\/em> to your account (<a href=\"\/docs\/bots\/advanced-topics\/collaborative-development\/sharing-bots-for-development\/\">more&#8230;<\/a>).<\/li>\n<li>Access the Contextual <em>Help<\/em>.<\/li>\n<li>From the <strong>Profile<\/strong> section,<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210610053138\/landing_page_profile.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-27540\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210610053138\/landing_page_profile.png\" alt=\"\" width=\"269\" height=\"419\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210610053138\/landing_page_profile.png 269w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210610053138\/landing_page_profile-193x300.png 193w\" sizes=\"auto, (max-width: 269px) 100vw, 269px\" \/><\/a><\/p>\n<ul>\n<li>View and switch between your accounts, in case of multiple accounts.<\/li>\n<li><strong>Go to Admin Console<\/strong> &#8211; available only for admin users.<\/li>\n<li>View and edit your <strong>Profile<\/strong>.<\/li>\n<li>Set the <strong>App Language<\/strong> &#8211; to switch the platform language.<\/li>\n<li>Access developer <strong>Documentation<\/strong> pages.<\/li>\n<li>Access <strong>Developer Community<\/strong> pages.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Bot_Builder_Navigation\">Bot Builder Navigation<\/span><\/h2>\n<p>The following sections describe the menu options that are available once you open any virtual assistant from your account.<\/p>\n<p>The navigation menu underwent an overhaul with the ver9.0 of the platform, for a comparative list between the 9.0 and earlier versions, <a href=\"\/docs\/bots\/chatbot-overview\/where-to-find-what\/\" target=\"_blank\" rel=\"noopener noreferrer\">refer here<\/a>.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220210122423\/header_nav-1.png\" alt=\"\" width=\"800\" height=\"55\" class=\"alignnone size-medium wp-image-32182\" \/><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"g-cols wpb_row  type_default valign_top vc_inner \"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Top_Menu\">Top Menu<\/span><\/h3>\n<p>All the actions available within the Kore.ai XO Platform can be accessed from its menu. For ease of usage, they are categorized as follows in the Top Menu:<\/p>\n<ul>\n<li>Build<\/li>\n<li>Deploy<\/li>\n<li>Analyze<\/li>\n<li>Manage<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Apart from these, from Top Menu you can:<\/p>\n<ul>\n<li>Switch between the various versions of the current virtual assistant<\/li>\n<li>Search and switch to any virtual assistant within your account<\/li>\n<li>Search for a feature or menu item<\/li>\n<li>View the status tracker<\/li>\n<li>Switch the bot language<\/li>\n<li>Access contextual help<\/li>\n<li>Access the profile.<\/li>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row  type_default valign_top vc_inner \"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Help_and_Learning_Resources\">Help and Learning Resources<\/span><\/h3>\n<p>The help and learning resources help you find the right information with ease. You can find the following resources:<\/p>\n<ul>\n<li>Quick Setup Guide &#8211; A stepby-step guide for you to complete the virtual assistant development cycle.\n<ul>\n<li>Design Conversation &#8211; To create dialog tasks and knowledge graphs.<\/li>\n<li>Train Assistant &#8211; To add utterances and train your assistant<\/li>\n<li>Test &#8211; To simulate your assistant and test it.<\/li>\n<li>Deploy &#8211; To configure a channel and publish your assistant<\/li>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220216111924\/quick_setup_guide.png\" alt=\"\" width=\"400\" height=\"200\" class=\"alignnone size-medium wp-image-32219\" \/><\/ul>\n<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Support:<\/p>\n<ul>\n<li>Get Started &#8211; To know about the key virtual assistant building topics<\/li>\n<li>Help and Documentation &#8211; To explore Kore.ai developer documentation<\/li>\n<li>Community &#8211; To get response and find support for your questions<\/li>\n<li>What\u2019s new &#8211; To know the latest updates in our platform<\/li>\n<li>Contact Us &#8211; To raise a support ticket<\/li>\n<li>Academy &#8211; To get trained and certified on Kore.ai Platform<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220216114629\/new_help.png\" alt=\"\" width=\"400\" height=\"200\" class=\"alignnone size-medium wp-image-32220\" \/><\/li>\n<\/ul>\n<p><strong>FAQs<\/strong> &#8211; A list of FAQs are pre-populated for you to help in building your assistant with relevant guides.<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220216115013\/new_FAQs.png\" alt=\"\" width=\"400\" height=\"200\" class=\"alignnone size-medium wp-image-32221\" \/><\/p>\n<p><strong>Note<\/strong>:In the landing page, you can only view Support and FAQs links.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Left_Navigation_Menu\">Left Navigation Menu<\/span><\/h3>\n<p>Based on the selection from the top menu, left menu options differ. You can pin a frequently used menu item to the top of the left menu using the pin icon, next to the corresponding menu item.<\/p>\n<ul>\n<li><strong>Build<\/strong> top menu items assist in the basic bot building aspects\n<ul>\n<li><a href=\"\/docs\/bots\/analyzing-your-bot\/dashboard\/#Bot_Summary\" target=\"_blank\" rel=\"noopener noreferrer\">Summary<\/a>\u00a0for a bird\u2019s eye view of all the VA configuration and capabilities.<\/li>\n<li>Conversation Skills &#8211; basic tools for building VA&#8217;s conversational skills:\n<ul>\n<li><a href=\"\/docs\/bots\/bot-builder-tool\/bot-creation\/storyboard\/\" target=\"_blank\" rel=\"noopener noreferrer\">Storyboard<\/a> &#8211; an intuitive conversation designer and builder<\/li>\n<li><a href=\"\/docs\/bots\/bot-builder-tool\/dialog-task\/dialog-tasks\/\">Dialog Tasks<\/a> &#8211; a full conversational flow between a user and a VA<\/li>\n<li><a href=\"\/docs\/bots\/bot-builder-tool\/knowledge-task\/knowledge-ontology\/\">Knowledge Graph<\/a> &#8211; to turn your static FAQ text into an intelligent, personalized conversational experience<\/li>\n<li><a href=\"\/docs\/bots\/bot-builder-tool\/small-talk\/\">Small Talk<\/a> &#8211; for the casual conversations that a VA can have with the end-users.<\/li>\n<li><a href=\"\/docs\/bots\/bot-builder-tool\/alert\/notification-tasks\/\">Alert Tasks<\/a> &#8211; to deliver timely, relevant, and personalized information from enterprise systems to customers and employees<\/li>\n<\/ul>\n<\/li>\n<li>Digital Skills\n<ul>\n<li><a href=\"\/docs\/bots\/bot-builder-tool\/digital-views\/\">Digital Views<\/a> &#8211; to design interactive components, panels, and widgets, to proactively present relevant information to your customers<\/li>\n<li><a href=\"\/docs\/bots\/bot-builder-tool\/ui-forms\/\">Digital Forms<\/a> &#8211; for an interactive User Interface for easy and efficient capture of all the information from the user will be ideal.<\/li>\n<\/ul>\n<\/li>\n<li><a href=\"\/docs\/bots\/nlp\/optimizing-bots\/\">Natural Language<\/a> for all aspects related to bot training, and settings.<\/li>\n<li><a href=\"\/docs\/bots\/bot-intelligence\/bot-intelligence\/\">Intelligence<\/a> to handle virtually all nuances related to human conversations, including interruptions, clarifications, and more.<\/li>\n<li>Testing to include <a href=\"\/docs\/bots\/test-your-bot\/testing-your-bot-with-nlp\/\">Utterance Testing<\/a> and <a href=\"\/docs\/bots\/test-your-bot\/batch-testing\/batch-testing\/\">Batch Testing<\/a><\/li>\n<\/ul>\n<\/li>\n<li><strong>Deploy<\/strong> to make the bot available to others\n<ul>\n<li><a href=\"\/docs\/bots\/channel-enablement\/adding-channels-to-your-bot\/\">Channels enablement<\/a><\/li>\n<li>Integrations including <a href=\"\/docs\/bots\/bot-builder-tool\/dialog-task\/working-with-the-agent-transfer-node\/\">Agent Transfer<\/a>, <a href=\"\/docs\/bots\/sdks\/using-the-botkit-sdk\/\">Botkit<\/a>, <a href=\"\/docs\/bots\/sdks\/kore-ai-web-sdk-tutorial\/\">Web\/Mobile SDK<\/a>, Apps and Scopes<\/li>\n<li>Bot Management including <a href=\"\/docs\/bots\/publish\/publishing-bot\/\">Publish<\/a>, <a href=\"\/docs\/bots\/bot-admin\/bots-management\/bot-versioning\/\">Versioning<\/a>, <a href=\"\/docs\/bots\/bot-settings\/bot-management\/bot-management-2\/#Importing_and_Exporting_Bots\">Import &amp; Export<\/a>, and <a href=\"\/docs\/bots\/bot-settings\/bot-management\/bot-management-2\/#Deleting_a_Bot\">Delete<\/a><\/li>\n<li><a href=\"\/docs\/bots\/bot-settings\/bot-management\/bot-management-2\/#Viewing_the_Bot_Change_Log\">Change Logs<\/a> to track the changes<\/li>\n<\/ul>\n<\/li>\n<li><strong>Analyze<\/strong>\n<ul>\n<li><a href=\"\/docs\/bots\/analyzing-your-bot\/dashboard\/#Usage_Metrics\">Usage Metrics<\/a> to track the bot usage<\/li>\n<li><a href=\"\/docs\/bots\/analyzing-your-bot\/custom-dashboard\/\">Custom Dashboard<\/a> to build your own analytics and reports<\/li>\n<li><a href=\"\/docs\/bots\/analyzing-your-bot\/dashboard\/#Containment_Metrics\">Containment Metrics<\/a> for insights into how effectively customers are engaging with the bot vs transferring to agents or dropping offs<\/li>\n<li><a href=\"\/docs\/bots\/analyzing-your-bot\/bot-analysis\/\">NLP Metrics<\/a> to track the intent detection and make appropriate corrections in bot training<\/li>\n<li><a href=\"\/docs\/bots\/analyzing-your-bot\/conversation-flow\/\">Conversation Flows<\/a> to visualize the journey of various bot user interactions across conversation sessions in a given time period.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Manage<\/strong> for\n<ul>\n<li><a href=\"\/docs\/bots\/advanced-topics\/collaborative-development\/sharing-bots-for-development\/\" target=\"_blank\" rel=\"noopener noreferrer\">Collaborative development<\/a>,<\/li>\n<li><a href=\"\/docs\/bots\/bot-settings\/bot-management\/plan-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">Plan &amp; usage details<\/a>, and<\/li>\n<li><a href=\"\/docs\/bots\/bot-settings\/bot-management\/plan-management\/#Invoices\" target=\"_blank\" rel=\"noopener noreferrer\">Invoices<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Dialog_Task_Builder_Page\">Dialog Task Builder Page<\/span><\/h2>\n<p>To access the Dialog Task Builder page,<\/p>\n<ol>\n<li>Select\u00a0<strong>Build<\/strong> from the Top Menu;<\/li>\n<li>From the left navigation pane, under <strong>Conversational Skills <\/strong>select <strong>Dialog Tasks<\/strong>.<\/li>\n<li>For each task, the following details are displayed:\n<ol>\n<li>Name<\/li>\n<li>Last Updated<\/li>\n<li>Status<\/li>\n<\/ol>\n<\/li>\n<li>When you hover over a task name, for the following options:\n<ul>\n<li>Edit, Clone, Delete the task<\/li>\n<li>More options like View, Dialog Settings, Manage Interruptions, Manage Amend Behavior, Manage Variable Namespace<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210610074652\/dailog_tasks.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-27542\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210610074652\/dailog_tasks.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210610074652\/dailog_tasks.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210610074652\/dailog_tasks-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210610074652\/dailog_tasks-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Virtual_Assistnat_Dialog_Builder_Page\">Virtual Assistnat Dialog Builder Page<\/span><\/h2>\n<p>Dialog Builder is a user interface to create a conversational flow between a user and a VA in a dialog task using various task components, properties, and settings.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210709105159\/dialogTask_builder.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-28462\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210709105159\/dialogTask_builder.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210709105159\/dialogTask_builder.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210709105159\/dialogTask_builder-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210709105159\/dialogTask_builder-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a><\/p>\n<p>For more details, <a href=\"\/docs\/bots\/bot-builder-tool\/develop\/dialog-task\/using-the-dialog-builder-tool\/\">click here<\/a>.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>[vc_raw_html]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[\/vc_raw_html]<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Submit_a_Request\"><b>Submit a Request<\/b><\/span><\/h2>\n<p>You can suggest new features or provide your feedback by accessing the <b>Submit a Request<\/b> option from the <i>Help<\/i> section. You can also collaborate with other users who are talking about that particular request, and view the roadmap for your request under <i>Planned, In Progress or Completed<\/i> statuses.<\/p>\n<p><strong>Note<\/strong>: <span style=\"font-weight: 400;\">If a board is marked <em>public<\/em>, it is visible to anyone having the URL. However, a public user can only read the posts on the board. The user needs to sign in to have write access for a post.<\/span><\/p>\n<p>The <b>Submit a Request<\/b> option lets you submit a feedback request on one of the following public boards:<\/p>\n<ul>\n<li>Process Apps<\/li>\n<li>Virtual Assistants<\/li>\n<li>Bugs<\/li>\n<\/ul>\n<p>Customization is available to mark boards Private and make them available only for a group of people\/or can add custom domains to make the boards available only for a few customers.<\/p>\n<p>You can also track the status of the request under <b>Roadmap<\/b>.<\/p>\n<p><b>Create a Post<\/b><\/p>\n<p>To submit a request, follow these steps:<\/p>\n<p>1. On the Kore.ai XO Platform home screen, click the <b>Help<\/b> icon.<\/p>\n<p>&nbsp;<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301150148\/help-1-1-1024x275.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301150148\/help-1-1-1024x275.png\" alt=\"\" width=\"640\" height=\"172\" class=\"alignnone size-large wp-image-39010\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301150148\/help-1-1-1024x275.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301150148\/help-1-1-300x80.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301150148\/help-1-1.png 1309w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p>2. Click the <b>Submit a Request<\/b> option on the dialog.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301150041\/submit-request-select-1-1.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301150041\/submit-request-select-1-1.png\" alt=\"\" width=\"360\" height=\"280\" class=\"alignnone size-full wp-image-39009\" \/><\/a><\/p>\n<p>3. On the landing page, follow these steps:<\/p>\n<p>a. To submit a request for Virtual Assistants, click the <strong>Virtual Assistants<\/strong> tab.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301150447\/select-va-2.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301150447\/select-va-2.png\" alt=\"\" width=\"988\" height=\"510\" class=\"alignnone size-full wp-image-39011\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301150447\/select-va-2.png 988w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301150447\/select-va-2-300x155.png 300w\" sizes=\"auto, (max-width: 988px) 100vw, 988px\" \/><\/a><\/p>\n<p>b. When the following page appears, create a post with these steps:<\/p>\n<ul>\n<li>In the <strong>Create a Post<\/strong> window, select a <b>category<\/b> from the list.<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301150916\/select-category-VA.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301150916\/select-category-VA.png\" alt=\"\" width=\"307\" height=\"406\" class=\"alignnone size-full wp-image-39012\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301150916\/select-category-VA.png 307w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301150916\/select-category-VA-227x300.png 227w\" sizes=\"auto, (max-width: 307px) 100vw, 307px\" \/><\/a><\/p>\n<ul>\n<li>Provide the title and detailed description.<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301151017\/title-details-2.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301151017\/title-details-2.png\" alt=\"\" width=\"298\" height=\"364\" class=\"alignnone size-full wp-image-39013\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301151017\/title-details-2.png 298w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301151017\/title-details-2-246x300.png 246w\" sizes=\"auto, (max-width: 298px) 100vw, 298px\" \/><\/a><\/p>\n<ul>\n<li><i>(optional)<\/i> Click the image icon and upload an image relevant to the post.<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301151123\/VA-upload-image.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301151123\/VA-upload-image.png\" alt=\"\" width=\"300\" height=\"375\" class=\"alignnone size-full wp-image-39014\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301151123\/VA-upload-image.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301151123\/VA-upload-image-240x300.png 240w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<ul>\n<li>Click <b>Create Post<\/b>.<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301151229\/VA_createpost.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301151229\/VA_createpost.png\" alt=\"\" width=\"341\" height=\"452\" class=\"alignnone size-full wp-image-39015\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301151229\/VA_createpost.png 341w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301151229\/VA_createpost-226x300.png 226w\" sizes=\"auto, (max-width: 341px) 100vw, 341px\" \/><\/a><\/p>\n<ul>\n<li>The created request appears on the screen with the provided title, description, and other details as shown below.<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301145032\/updated-request-VA.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301145032\/updated-request-VA.png\" alt=\"\" width=\"900\" height=\"558\" class=\"alignnone size-full wp-image-37024\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301145032\/updated-request-VA.png 900w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301145032\/updated-request-VA-300x186.png 300w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/a><\/p>\n<p>You can leave a comment, edit, or delete this post and also change its status.<\/p>\n<p><em><strong>Note:<\/strong> The Virtual Assistants feedback request created by you appears on the requests list.<\/em><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144923\/top-list-2.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144923\/top-list-2.png\" alt=\"\" width=\"980\" height=\"454\" class=\"alignnone size-full wp-image-36804\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144923\/top-list-2.png 980w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144923\/top-list-2-300x139.png 300w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/a><\/p>\n<p>To create a post for <strong>Process Apps<\/strong> and <strong>Bugs<\/strong>, select the respective option from the dropdown and follow the same steps as you did for <strong>Virtual Assistants<\/strong>.<\/p>\n<p><strong>Viewing the Progress Roadmap<\/strong><\/p>\n<p>You can track the status of the feedback request that you&#8217;ve created under <strong>Roadmap<\/strong>.<\/p>\n<p>A request can be marked with the following status values:<\/p>\n<ul>\n<li><i>Planned<\/i>: The activity or action has been planned for the request.<\/li>\n<li><i>In Progress<\/i>: The activity or action is in progress.<\/li>\n<li><i>Complete<\/i>: The activity or action has been completed.<\/li>\n<\/ul>\n<p>Based on the status marked for a request, it gets moved to the respective status category.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144611\/roadmap-3.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144611\/roadmap-3.png\" alt=\"\" width=\"914\" height=\"453\" class=\"alignnone size-full wp-image-36171\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144611\/roadmap-3.png 914w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144611\/roadmap-3-300x149.png 300w\" sizes=\"auto, (max-width: 914px) 100vw, 914px\" \/><\/a><\/p>\n<p><strong>Custom Statuses\u00a0<\/strong><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The admin can create a custom status which helps track a post.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The status of a request can be viewed for each post thread.<\/span><\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301145812\/statuses-1-1.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301145812\/statuses-1-1.png\" alt=\"\" width=\"649\" height=\"411\" class=\"alignnone size-full wp-image-38553\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301145812\/statuses-1-1.png 649w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301145812\/statuses-1-1-300x190.png 300w\" sizes=\"auto, (max-width: 649px) 100vw, 649px\" \/><\/a><\/p>\n<p><strong>Roadmap<\/strong><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can mark a post as a roadmap item via the admin console.<\/span><\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144352\/roadmap-1-1.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144352\/roadmap-1-1.png\" alt=\"\" width=\"665\" height=\"297\" class=\"alignnone size-full wp-image-35678\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144352\/roadmap-1-1.png 665w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144352\/roadmap-1-1-300x134.png 300w\" sizes=\"auto, (max-width: 665px) 100vw, 665px\" \/><\/a><\/p>\n<p>2 The Roadmap is fully-customizable and can be made public or private.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144246\/roadmap-2.png\"><br \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144246\/roadmap-2.png\" alt=\"\" width=\"665\" height=\"379\" class=\"alignnone size-full wp-image-35668\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144246\/roadmap-2.png 665w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20220301144246\/roadmap-2-300x171.png 300w\" sizes=\"auto, (max-width: 665px) 100vw, 665px\" \/><\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"After you sign in to Kore.ai XO Platform, you are directed to the landing page. Bot Builder Landing Page On the landing page, you can perform the below-listed actions: Access the Virtual Assistantsin your account: View the Recently Visited bots. View All Bots which includes My Bots i.e bots developed by you and Shared Bots...","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[68],"tags":[],"class_list":["post-18148","post","type-post","status-publish","format-standard","hentry","category-chatbot-overview"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/posts\/18148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/comments?post=18148"}],"version-history":[{"count":47,"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/posts\/18148\/revisions"}],"predecessor-version":[{"id":41025,"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/posts\/18148\/revisions\/41025"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/media?parent=18148"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/categories?post=18148"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/tags?post=18148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}