{"id":17940,"date":"2016-12-05T20:52:26","date_gmt":"2016-12-05T20:52:26","guid":{"rendered":"https:\/\/developer.kore.com\/?post_type=docs&#038;p=9096"},"modified":"2021-08-14T10:28:42","modified_gmt":"2021-08-14T09:28:42","slug":"analyzing-your-bot","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-2\/docs\/bots\/analyzing-your-bot\/analyzing-your-bot\/","title":{"rendered":"Analyzing Your Bot"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Kore.ai provides various ways to aid in Analyzing your Bot performance:<\/p>\n<ul>\n<li><a href=\"\/docs\/bots\/analyzing-your-bot\/dashboard\/#Bot_Summary\" target=\"_blank\" rel=\"noopener noreferrer\">Summary<\/a> for a bird\u2019s eye view of all the bot configuration and capabilities.<\/li>\n<li><a href=\"\/docs\/bots\/analyzing-your-bot\/dashboard\/#Usage_Metrics\" target=\"_blank\" rel=\"noopener noreferrer\">Usage Metrics<\/a>: This page gives you &#8211;\n<ul>\n<li>view real-time bot usage figures,<\/li>\n<li>\u00a0bot activity, and bot user overview over a selected time period.<\/li>\n<\/ul>\n<\/li>\n<li><a href=\"\/docs\/bots\/analyzing-your-bot\/custom-dashboard\/\">Custom Dashboard<\/a>: This option allows you to design your own reports and dashboards.<\/li>\n<li><a href=\"https:\/\/multisite.korebots.com\/docs\/bots\/analyzing-your-bot\/dashboard\/#Containment_Metrics\">Containment Metrics<\/a>: This section provides insights into how effectively customers are engaging with the bot vs transferring to agents or dropping offs.<\/li>\n<li><a href=\"\/docs\/bots\/bot-builder\/analyzing-your-bot\/bot-analysis\/\">NLP Metrics<\/a>: The Analyze page helps you\n<ul>\n<li>gain in-depth insights into your bot\u2019s performance in identifying and executing tasks, and<\/li>\n<li>get a summarized view of bot conversations, intents detected, drop-offs\u00a0 with the complete bot-user conversation presented as a flow diagram<\/li>\n<\/ul>\n<\/li>\n<li><a href=\"\/docs\/bots\/bot-builder\/analyzing-your-bot\/conversation-flow\/\">Conversation Flows<\/a>: This can be used to visualize the journey of various bot user interactions across conversation sessions in a given time period. This helps developers understand what are the frequently used tasks of their bot, how users are invoking these tasks, popular task execution paths, dropout points, etc.<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210629054601\/analyze-2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-28132\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210629054601\/analyze-2.png\" alt=\"\" width=\"444\" height=\"413\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210629054601\/analyze-2.png 444w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-2\/wp-content\/uploads\/sites\/26\/20210629054601\/analyze-2-300x279.png 300w\" sizes=\"auto, (max-width: 444px) 100vw, 444px\" \/><\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Kore.ai provides various ways to aid in Analyzing your Bot performance: Summary for a bird\u2019s eye view of all the bot configuration and capabilities. Usage Metrics: This page gives you - view real-time bot usage figures, \u00a0bot activity, and bot user overview over a selected time period. Custom Dashboard: This option allows you to design...","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[],"class_list":["post-17940","post","type-post","status-publish","format-standard","hentry","category-analyzing-your-bot"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/posts\/17940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/comments?post=17940"}],"version-history":[{"count":4,"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/posts\/17940\/revisions"}],"predecessor-version":[{"id":31058,"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/posts\/17940\/revisions\/31058"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/media?parent=17940"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/categories?post=17940"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-2\/wp-json\/wp\/v2\/tags?post=17940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}