{"id":17706,"date":"2016-06-06T17:59:18","date_gmt":"2016-06-06T17:59:18","guid":{"rendered":"http:\/\/apidocs.kore.com\/docs\/overview\/"},"modified":"2022-04-14T06:02:11","modified_gmt":"2022-04-14T05:02:11","slug":"koreai-platform","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-2\/docs\/bots\/chatbot-overview\/koreai-platform\/","title":{"rendered":"Kore.ai Experience Optimization Platform"},"content":{"rendered":"
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Kore.ai Experience Optimization (XO) Platform<\/strong> is an end-to-end platform to design, build, train, analyze, and manage enterprise-ready, AI-powered virtual assistants.<\/p>\n

It is a one-stop solution that provides a scalable, secure, and repeatable foundation to create assistants that are able to communicate with people and systems and perform a wide range of intelligent tasks through award-winning NLP.<\/span><\/div>\n
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At the core of the platform is the NLP ( Natural Language Processing<\/a>) Engine built with award-winning technology. It combines multiple intelligence methods to understand human utterances and intents, including sentiments and emotions.<\/p>\n

The virtual assistants developed on the platform work on multiple communication channels, while the platform has pre-built integrations with several enterprise backend platforms. The platform is open and scalable which enables enterprises to extend their capabilities.<\/p>\n

The following block diagram illustrates the major features of the platform.<\/b><\/p>\n

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Proprietary Multi-Pronged NLP Approach<\/span><\/h3>\n

Kore.ai takes a unique multi-engine approach to NLP, each of which has its own specialized capabilities that cover the inherent weaknesses of any one individual model.<\/p>\n

This approach allows you to create intelligent Virtual Assistants that understand human intent, handle complex back-and-forth conversations, and complete tasks. Our Virtual Assistants can also analyze user utterances for emotion and sentiment, retain context at various levels, and know when to seamlessly hand over conversations to humans.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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GUI-Based Dialog Builder and Task Execution Framework<\/span><\/h3>\n

Kore.ai provides a visual dialog builder that helps you quickly and easily design conversation paths, create conditional nodes to handle multiple intents and sub-intents, and pause and resume scenarios. It also allows you to set up connections with external systems for seamless data exchange.<\/p>\n

Our platform provides a simple, yet powerful API-based integration framework that saves developers from writing complex custom code, implementing third-party integration suites, or setting up enterprise service buses for every Virtual Assistant. The platform also allows VAs to systematically adhere to channel-specific nuances related to message formatting, authorization, authentication, and more.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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Virtual Assistant Training for Business Readiness<\/span><\/h3>\n

Kore.ai provides everything you need to test your VAs and train them to interpret diverse human expressions, including a deterministic (fundamental meaning) model and a probabilistic (machine learning) model that you can use either separately or together.<\/p>\n

Define user utterances, synonyms, and patterns to train your model for intent detection. Manage your model using NLP thresholds that best suit your unique VA use case.<\/p>\n

You can also enhance the basic VA capabilities by using traits, context tags, and sentiment analysis for a more personalized experience.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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Omnichannel Presence<\/span><\/h3>\n

Communicate with your virtual assistant in the conversational channel of your choice. The Kore.ai XO Platform supports 30+ enterprises, social, live chat, SMS, email channels, voice assistants, websites, and mobile apps from a single configuration. It offers flexibility to customize responses and uses the unique UI elements of each channel.
\nFor example,<\/p>\n