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Virtual Assistants

Update NLP Configurations

To update the NLP thresholds and configurations To use this API, app needs the Bot Builder API scope of NLP Configurations. OR the Admin API Scope of NLP Configurations under Test and Train. POST https://{{host}}/api/public/bot/{{BotID}}/configurations?language={{languageCode}}&groupName={{groupName}} Query Parameters Parameter Required/Optional Description host Required Environment URL, for example, https://bots.kore.ai BotID Required Bot ID or…

Kore-Unblu Integration

Overview Unblu is a conversational platform that allows agents and advisors in your organization to collaborate with your customers and website visitors. It enables collaboration through online channels like live chat, secure text messaging, and video chat to achieve a better customer experience. Transferring a chat to a human agent…

System Commands

Using system commands user can define the bot behavior to some extent. The following is the list of available commands To manage sessions You can terminate current task/intent using commands like “Discard“, “Terminate“, “End” etc. Any previous tasks that were on hold would be resumed. You can terminate all tasks/intents…

System Commands

Using system commands user can define the bot behavior to some extent. The following is the list of available commands To manage sessions You can terminate current task/intent using commands like “Discard“, “Terminate“, “End” etc. Any previous tasks that were on hold would be resumed. You can terminate all tasks/intents…

Adding the Skype for Business (On-premises) Channel

This document elaborates the steps to provide support for Skype For Business Server (On-premises) for your virtual assistant. Prerequisites The following server must be installed On-premises: Skype for Business Server 2015 Configured Auto-Discovery Service Skype for Business (On-premises) channel is backed with Microsoft Unified Communications Web API (UCWA) – REST…

Conversation Sessions

Conversation sessions are defined as an uninterrupted interaction between the bot and the user. These sessions are used in multiple analytics dashboards in Bot Builder as well as Bot Admin Console platforms. Kore.ai virtual assistant platform allows you to customize how these Conversation Sessions are to be created and closed.…

User Engagement Trend API

To provide the number of users who have interacted with the bot in a given period across different time intervals. To use this API, the app needs the Bot Scope. POST https://{{host}}/api/public/bot/{{BotID}}/userEngagementTrend?aggregation_type={{type}}&start_date={{from}}&end_date={{to}}&channels={{channel}} Path Parameters Parameter Required/Optional Description host Required Environment URL, for example, https://bots.kore.ai BotID Required Bot ID or Stream…

Get Analytics API

To extract the metrics data related to the intent detection and task performance using API. It can be used to retrieve metrics information related to Intents Found, Intents not Found, Failed Tasks, Successful Tasks, and Performance Logs To use this API, the app needs the Bot Scope of Metrics. POST…

Voice Call Properties

You can enable voice interaction with your virtual assistant, i.e., users can talk to the virtual assistant. For this, you need to enable one of the voice channels like IVR, Twilio, IVR-AudioCodes, etc and publish the VA on those channels. There are some Voice Properties you can configure to streamline…

Adding the IVR-AudioCodes Channel

AudioCodes is a voice network provider with the ability to choose custom ASR and TTS engines. You can connect your bot to IVR-AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account for configuring the integration. Introduced in ver8.0 of…
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