Virtual Assistants

Find Intent API

Fetches the intent recognition result and the scoring from NLP and ML engines. To use this API, the app needs the Bot Builder API scope of Intent and Entity Detection. POST https://{{host}}/api/v1.1/rest/bot/{{BotID}}/findIntent?fetchConfiguredTasks=false Query Parameters Parameter Description Required/Optional host Environment URL, for example, https://bots.kore.ai required BotID Bot ID. You can access…

Using Kore.ai APIs

Kore.ai Bots Platform provides access to bot development using secured APIs. All key developer activities like bot creation, bot import and export, training, and publishing are available using these APIs. Key account management activities like managing Bot Builder access, managing admin, and bot roles can also be performed via secured…

Bot Functions

Custom Script file enables you to collate and manage reusable utility JavaScript functions that can be used by different tasks, nodes, and other bot elements. Once you upload a custom script file to the bot, it reduces the redundant development efforts by making all the functions in the file accessible…

Dialog Management

Human conversations are characterized by twists and turns, and no two directions are ever the same. Natural conversations often tend to go beyond linear intent resolution paths defined in the bots. Ideally, a user allows the bot to take a user intent to its logical conclusion before initiating another, but…

NLP Settings and Guidelines

Intent Naming Guidelines Follow the below guidelines when naming your task (intent identifier): Use an action verb, an object, and possibly a modifier (placed before or after the object). Typically, an intent name consists of 2 to 4 words. Use less than 5 words to convey the purpose of the…

NLP Metrics

Kore.ai records and presents all the information as part of the Analyze section. Developers can gain in-depth insights into their bot’s performance at identifying and executing tasks. It lets you view necessary information for user utterances that matched and didn’t match with intents. The Analyze > NLP Metrics section contains…

Natural Language Processing (NLP)

Conversational AI is all about enabling a machine to have natural conversations with users. The key for a conversational VA to understand human interactions lies in its ability to identify the intention of the user (Intent Detection), extract useful information from their utterance (Entity Extraction), and map them to relevant…

IVR Integration

When it comes to automating customer interactions, IVR systems have proven to be among the top choices for organizations. But if you are using an Interactive Voice Response (IVR) system for your customer service, odds are you might have encountered these two issues quite often: Non-Intuitive Interface: IVR systems do…

Adding WebHook as a channel

Webhook channel provides a generic webhook integration to connect your bot with any external communication systems. Kore.ai platform provides standard request and response APIs to send and receive text messages. End user’s input through a voice, keypad, or any other means must be converted to plain text before it is…

Adding RingCentral Glip as a channel

To set up RingCentral Glip as a channel, you must create an app in Ringcentral’s Developer Portal and enable a webhook for the platform to receive messages. To add RingCentral Glip as a channel for your bot, you must: Create RingCentral App - To enable RingCentral as a channel for…