Overview

Using Workspaces

Workspaces are a way to organize people productively, while everyone is part of your wider team of Virtual Assistant developers. In the Kore.ai XO Platform, Workspaces are created when setting up your Kore.ai XO Platform account, and if you choose to use SSO. Team members can join one or multiple…

Where to find what

This document is aimed at giving you an overview of the virtual assistant platform as a guide to the various feature offerings. Legacy UI The legacy Bot Builder has the left navigation menu which slides out on hover. New UI The new Bot builder has the elements categorized into main…

Virtual Assistants Overview

Communication has been the essence of life from the beginning of time with the evolution of technology, mode, and style. In the early days, conversations were restricted to verbal and textual interaction between humans. These interactions are usually guided by emotions, context, and awareness of previous conversations. Following the innovation…

Creating a Simple Virtual Assistant

After you have signed up with the Kore.ai Bots platform, the next step is to create a bot. Before you create a bot, it is recommended to go through the basics of bot-building from this link. You can follow the steps given in this document to build the bot at…

Working with Kore.ai Bot Builder

After you sign in to Kore.ai XO Platform, you are directed to the landing page. Bot Builder Landing Page On the landing page, you can perform the below-listed actions: Access the Virtual Assistantsin your account: View the Recently Visited bots. View All Bots which includes My Bots i.e bots developed…

Virtual Assistant Types

The following are the different bot types supported by Kore.ai: Standard Bots Standard VAs are the most common type of virtual assistants. Using these, you can create dialogs, alerts, actions, information tasks, and knowledge graphs, as well as flows that map one task to another. For more information, refer to…

Natural Language Processing (NLP)

Conversational AI is all about enabling a machine to have natural conversations with users. The key for a conversational VA to understand human interactions lies in its ability to identify the intention of the user (Intent Detection), extract useful information from their utterance (Entity Extraction), and map them to relevant…

Using the Dialog Builder Tool

This topic describes the user interface for creating a conversational flow between a user and a Virtual Assistant in a dialog task using the Dialog Builder tool in Kore.ai XO Platform. The following sections detail the properties for this node in the new dialog builder, introduced in v9.0 of the…

Bot Tasks

Kore.ai Bots platform supports the following types of tasks with different use cases: The following Bot tasks are available on the Kore.ai Bots Platform: Dialog Tasks Consists of multiple intents, sub-intents, and component nodes to conduct a complex conversational flow between a user and the bot. Know More Simple Tasks…

Kore.ai Experience Optimization Platform

Kore.ai Experience Optimization (XO) Platform is an end-to-end platform to design, build, train, analyze, and manage enterprise-ready, AI-powered virtual assistants. It is a one-stop solution that provides a scalable, secure, and repeatable foundation to create assistants that are able to communicate with people and systems and perform a wide range…