{"id":33957,"date":"2022-02-28T07:38:30","date_gmt":"2022-02-28T07:38:30","guid":{"rendered":"https:\/\/developer.kore.ai\/v9-1\/?p=33957"},"modified":"2022-03-03T08:40:26","modified_gmt":"2022-03-03T08:40:26","slug":"support-plans","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-1\/docs\/bots\/bot-settings\/plan-usage\/support-plans\/","title":{"rendered":"Support Plans"},"content":{"rendered":"
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Here are the available Support Plans for publishing your virtual assistants. Subscription to Support Plans is optional.\u00a0<\/span><\/p>\n

    \n
  1. All published virtual assistants get Basic Support by default.<\/span><\/li>\n
  2. You can choose to subscribe to a paid Standard Support plan for comprehensive support from Kore.ai experts.\u00a0<\/span><\/li>\n
  3. You can reach out to us from there (<\/span>https:\/\/kore.ai\/contact-us\/<\/span><\/a>) for upgrading to Enterprise Support.\u00a0<\/span><\/li>\n<\/ol>\n

    Support Plan Limits<\/span><\/span><\/h3>\n

    The following are the Support Plans available for virtual assistants.\u00a0<\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    <\/td>\nCommunity Support<\/b><\/td>\nStandard Support<\/b><\/td>\nEnterprise Support<\/b><\/td>\n<\/tr>\n
    SUPPORT CHANNELS<\/b><\/td>\n<\/tr>\n
    \n

    Kore.ai Academy<\/b><\/p>\n

    Learn the platform concepts at your own pace and get certified.<\/span><\/td>\n

    		Yes<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
    \n

    Kore.ai Documentation<\/b><\/p>\n

    In-depth user guides, how-to articles,\u00a0 and API guides.\u00a0<\/span><\/td>\n

    		Yes<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
    \n

    Community Support<\/b><\/p>\n

    Ask questions, get tips, and find support from other users.<\/span><\/td>\n

    		Yes<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
    \n

    Email<\/b><\/p>\n

    Get help from our Support Team via email.<\/span><\/td>\n

    		No<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
    \n

    Video Conference<\/b><\/p>\n

    Collaborate with our Support Team over live video calls.<\/span><\/td>\n

    		No<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
    SUPPORT TYPE<\/b><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
    \n

    Incident Tickets<\/b><\/p>\n

    Get access to the support portal to report incidents and track resolutions.<\/span><\/td>\n

    		No<\/span><\/td>\nYes<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
    \n

    Guided Success<\/b><\/p>\n

    Engage with our specialists for a tailored success program.<\/span><\/td>\n

    		No<\/span><\/td>\nNo<\/span><\/td>\nYes<\/span><\/td>\n<\/tr>\n
    \n

    Support Availability<\/b><\/p>\n

    Get active support based on the support plans.<\/span><\/td>\n

    		No<\/span><\/td>\n8×5 Availability (Local Time Zone)<\/span><\/td>\n24×7 Availability<\/span><\/td>\n<\/tr>\n
    SERVICE LEVEL AGREEMENT **<\/b><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
    \n

    S1 Critical – Initial Response *<\/b><\/p>\n

    Response time for initial analysis of S1 Critical incidents.<\/span><\/td>\n

    		–<\/span><\/td>\n24 Hrs<\/span><\/td>\n30 Mins<\/span><\/td>\n<\/tr>\n
    \n

    S1 Critical – Resolution *<\/b><\/p>\n

    Resolution time for addressing S1 Critical incidents.<\/span><\/td>\n

    		–<\/span><\/td>\n30 Days<\/span><\/td>\n7 Days<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

     <\/p>\n

    * Severity 1 (S1 Critical) incidents are the ones that render the Platform completely unusable or nearly unusable or introduce a high degree of operational risk.\u00a0<\/span><\/p>\n

    ** Please reach out to Kore.ai Support for complete information about the support offerings and SLAs.<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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    Support Usage<\/span><\/h3>\n

    Apart from the virtual assistant usage plan, you can also view the support plan details. Every paid virtual assistant comes with a basic support plan.<\/p>\n

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    1. Current plan details with the option to change or cancel the same. Refer here for support plans<\/a>.<\/li>\n
    2. Renewal date<\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n
      <\/div>
      <\/div>
      Previous Post<\/div>
      Usage Plans<\/span><\/div><\/a>
      <\/div>
      Next Post<\/div>
      Adding Karix as a Channel<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Here are the available Support Plans for publishing your virtual assistants. Subscription to Support Plans is optional.\u00a0 All published virtual assistants get Basic Support by default. You can choose to subscribe to a paid Standard Support plan for comprehensive support from Kore.ai experts.\u00a0 You can reach out to us from there (https:\/\/kore.ai\/contact-us\/) for upgrading to...","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[186],"tags":[],"class_list":["post-33957","post","type-post","status-publish","format-standard","hentry","category-plan-usage"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/posts\/33957","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/comments?post=33957"}],"version-history":[{"count":6,"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/posts\/33957\/revisions"}],"predecessor-version":[{"id":39037,"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/posts\/33957\/revisions\/39037"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/media?parent=33957"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/categories?post=33957"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/tags?post=33957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}