{"id":33954,"date":"2022-02-28T07:32:29","date_gmt":"2022-02-28T07:32:29","guid":{"rendered":"https:\/\/developer.kore.ai\/v9-1\/?p=33954"},"modified":"2022-03-03T08:18:57","modified_gmt":"2022-03-03T08:18:57","slug":"usage-plans","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-1\/docs\/bots\/bot-settings\/plan-usage\/usage-plans\/","title":{"rendered":"Usage Plans"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>The platform offers plans based on the Pay-as-you-go model. You can pay only for what you use in these plans and can purchase additional usage sessions by reloading your account. The Pay-as-you-go model is comprised of these plans:<\/p>\n<ul>\n<li>Free Plan<\/li>\n<li>Standard Plan<\/li>\n<li>Enterprise Plan<\/li>\n<p><span style=\"font-weight: 400;\">You can choose the plan of your preference while publishing your assistant. Here are the available Usage Plans for publishing your virtual assistants:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Free Plan and Standard Plan are available only in the global cloud instance (https:\/\/bots.kore.ai\/)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Enterprise Plan is available in all the global as well as the regional (EU and JP) instances<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you have an Enterprise Account, then the virtual assistants in your account are automatically assigned with an Enterprise Plan.\u00a0<\/span><\/li>\n<\/ul>\n<table>\n<tbody>\n<tr>\n<td><b>Free Plan<\/b><\/td>\n<td><b>Standard Plan<\/b><\/td>\n<td><b>Enterprise Plan<\/b><\/td>\n<\/tr>\n<tr>\n<td><i><span style=\"font-weight: 400;\">Ideal if you are learning the platform or if you are conducting proof of concepts for your organization.\u00a0<\/span><\/i><\/td>\n<td><i><span style=\"font-weight: 400;\">This is a pay-as-you-go plan and it is recommended if you are planning to launch for the actual end-users.\u00a0<\/span><\/i><\/td>\n<td><i><span style=\"font-weight: 400;\">Suitable for organizations with high volumes and enterprise administration needs.<\/span><\/i><\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">5,000 requests\/month\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">20 requests\/minute<\/span><\/p>\n<p><b>Premium Features<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Conversation Designer, Knowledge Graph, Multi-engine NLP, Omnichannel Experience<\/span><\/p>\n<p><b>Basic Support<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Kore.ai Community<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kore.ai Academy<\/span><\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Pay-as-you-go<\/span><\/p>\n<p><span style=\"font-weight: 400;\">200 requests\/minute<\/span><\/p>\n<p><b>Premium Features<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Conversation Designer, Knowledge Graph, Multi-engine NLP, Omnichannel Experience<\/span><\/p>\n<p><b>Basic Support<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Option to upgrade to Standard Support (Email tickets on weekdays). Starts at $1,000\/month<\/span><\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Unlimited Requests\/session<\/span><\/p>\n<p><span style=\"font-weight: 400;\">1,200 requests\/minute<\/span><\/p>\n<p><b>Exclusive Features<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Premium Features + Topic Modeler, Universal Bots, Higher Limits, On-premise Deployments<\/span><\/p>\n<p><b>Enterprise Support<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Guided Success Program<\/span><\/p>\n<p><span style=\"font-weight: 400;\">24*7 Availability (Email, Phone &amp; Video)<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><span class=\"ez-toc-section\" id=\"Usage_Plan_Limits\"><span style=\"font-weight: 400;\">Usage Plan Limits<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The platform applies various limits and enforcements on the usage of the virtual assistant based on the plan associated with it.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Feature<\/b><\/td>\n<td><b>Free Plan<\/b><\/td>\n<td><b>Standard Plan<\/b><\/td>\n<td><b>Enterprise Plan<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\"><b>LIMITS<\/b><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Monthly Requests Limit<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Every user input is considered as a request. The VA stops responding when the requests or credits are exhausted.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">5,000 per month<\/span><\/td>\n<td><span style=\"font-weight: 400;\">As per credits. Minimum block purchase starts from $100<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Custom<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Rate Limit for Requests<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Maximum requests (user messages) allowed per minute.\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">20 per minute<\/span><\/td>\n<td><span style=\"font-weight: 400;\">200 per minute<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1,200 per minute<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>CONVERSATION BUILDER<\/b><\/td>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Topic Modeler<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Analyze agent transcripts to auto-identify intents, entities and flows.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Storyboard \/ Conversation Designer<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Prototype and design multi-turn conversations.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Dialog Builder<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Build multi-turn conversations with a low code approach.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Dialog Tasks (Up to)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Maximum dialog tasks allowed.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">200<\/span><\/td>\n<td><span style=\"font-weight: 400;\">200<\/span><\/td>\n<td><span style=\"font-weight: 400;\">400<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Alert Tasks (Notification frequency)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Deliver timely, relevant, and personalized information to users.\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Up to 500 notifications per hour<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Up to 500 notifications per hour<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Up to 2,000 notifications per hour<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>KNOWLEDGE MANAGEMENT<\/b><\/td>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Knowledge Extraction<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Extract FAQs from your existing documents like PDFs and webpages.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Knowledge Graph<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Turn static FAQs into an intelligent, personalized conversational experience.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>FAQs (Up to)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Maximum FAQs allowed.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1,000<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1,000<\/span><\/td>\n<td><span style=\"font-weight: 400;\">4,000<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>ADVANCED FEATURES<\/b><\/td>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Multichannel Support<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Deploy on the preferred voice and text channels of users.\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">All available channels<\/span><\/td>\n<td><span style=\"font-weight: 400;\">All available channels<\/span><\/td>\n<td><span style=\"font-weight: 400;\">All available channels<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Multilingual Assistants<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Interact with the assistant in multiple languages.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Multi-Engine NLP<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Leverage the power of FM, KG and ML engines for better NLP accuracy.\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Universal Bots<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Link multiple standard assistants to a Universal Bot for enabling collaboration between teams and providing a unified experience for your customers.\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>TRAINING, TESTING AND VALIDATION<\/b><\/td>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Conversational Intelligence<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Handle contextual intents, follow-ups and interruptions.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Total Training Utterances (Up to)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Utterances are the training data for the ML Models.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">10,000<\/span><\/td>\n<td><span style=\"font-weight: 400;\">10,000<\/span><\/td>\n<td><span style=\"font-weight: 400;\">50,000<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">ML Training Models<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Experiment with various training models to get the best NLP accuracy.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Standard<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Standard<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Advanced<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Test Cases per Batch Test Suite (Up to)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Measure the NLP accuracy by running automated tests.\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">10,000<\/span><\/td>\n<td><span style=\"font-weight: 400;\">10,000<\/span><\/td>\n<td><span style=\"font-weight: 400;\">20,000<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Test Cases for Conversation Testing (Up to)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Test intent fulfillment by automating end-to-end conversational flows.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1,000<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1,000<\/span><\/td>\n<td><span style=\"font-weight: 400;\">5,000<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Rate Limit for Batch Testing<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Maximum batch test executions allowed.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">10 per day<\/span><\/td>\n<td><span style=\"font-weight: 400;\">10 per day<\/span><\/td>\n<td><span style=\"font-weight: 400;\">20 per day<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Rate Limit for Conversation Testing<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Maximum conversation test exeutions allowed.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">10 per day<\/span><\/td>\n<td><span style=\"font-weight: 400;\">10 per day<\/span><\/td>\n<td><span style=\"font-weight: 400;\">20 per day<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">IVR Sandbox<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Test end-to-end IVR experience using Kore.ai\u2019s sandbox.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>ANALYTICS<\/b><\/td>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Pre-built Analytics<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Evaluate the assistant\u2019s performance using out of the box metrics.\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Custom Analytics (Widgets)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Create custom dashboards based on your business requirements.\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">10 Widgets<\/span><\/td>\n<td><span style=\"font-weight: 400;\">10 Widgets<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Unlimited<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Date Range for Analytics<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Data retention and data viewing limits.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">3 Months<\/span><\/td>\n<td><span style=\"font-weight: 400;\">3 Months<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1 Year<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Versions (History)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Create, store and restore copies of the current state of the assistants.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">20 Versions<\/span><\/td>\n<td><span style=\"font-weight: 400;\">20 Versions<\/span><\/td>\n<td><span style=\"font-weight: 400;\">40 Versions<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>DEPLOYMENT &amp; SUPPORT<\/b><\/td>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Deployment Model<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Choose from On-prem, Hybrid &amp; Cloud models for hosting the assistants.\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Cloud<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Cloud<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Cloud, Hybrid &amp; On-Premises<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Basic Support<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Access to Community, Academy and Documentation.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Standard Support<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Email support on weekdays (8*5, local timezone).\u00a0\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Not Available<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Option to upgrade to Standard Support Plan. Refer to Support Plans for more details.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">&#8211;<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Enterprise Support<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Email, phone and video support (24*7). Guided success program.\u00a0\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Not Available<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Not Available<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Option to upgrade to Enterprise Support Plan.<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>ADMINISTRATION<\/b><\/td>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>AD Sync<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Sync and import key user info from your organization&#8217;s directory.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>SSO<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Single Sign-On authentication for your domain users.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Data Retention<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Limit on user data retention.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Standard<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Standard<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Advanced<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Cloud Connector<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Connectors to establish secure communications through the firewall.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Collaborators (per assistant)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Invite team members for collaborative development.\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Unlimited<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Unlimited<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Unlimited<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Access to Public APIs<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Design, build and monitor the assistants using APIs.\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Subscription_to_Usage_Plan\">Subscription to Usage Plan<\/span><\/h3>\n<p>You can publish assistants in <a href=\"https:\/\/multisite.korebots.com\/docs\/bots\/bot-settings\/bot-management\/key-concepts\/#Account_Type\">Regular Accounts<\/a> by choosing any of the available plans. Selecting a Usage Plan is required for publishing a virtual assistant. If you are in an Enterprise Account, you do not need to select a plan as the platform automatically subscribes your assistant to Enterprise Plan.<\/p>\n<ul>\n<li>Publish in Free Plan\n<ul>\n<li>If the virtual assistant is published in the Free Plan, then the request will be instantly approved.<\/li>\n<li>You can see the available billing units from the Plan and Usage module.<\/li>\n<\/ul>\n<\/li>\n<li>Publish in Standard Plan\n<ul>\n<li>You can publish the assistant in Standard Plan by completing the payment as per the plan definition.<\/li>\n<li>You will be redirected to our payment gateway for completing the transaction<\/li>\n<li>Post successful payment processing, you will be redirected to the platform<\/li>\n<li>You can see the available credits and the corresponding billing units from the Plan and Usage module.<\/li>\n<\/ul>\n<\/li>\n<li>Publish in Enterprise Plan\n<ul>\n<li>Virtual assistants in Enterprise Account are automatically published in the Enterprise Plan<\/li>\n<li>You can reach out to us from by clicking <a href=\"https:\/\/kore.ai\/contact-us\/\">contact us<\/a><span style=\"font-weight: 400;\">\u00a0if you would like to upgrade your account to an Enterprise Account<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Following are the different ways in which you can subscribe to Usage Plans. This is applicable for the Free Plan as well as the Standard Plans.<\/p>\n<ul>\n<li>Builder\n<ul>\n<li>If \u2018Auto Approval\u2019 of deploy\/publish requests is enabled for your account, then you can choose a required plan while publishing the assistant.<\/li>\n<li>\u2018Auto Approval\u2019 is enabled for all accounts by default. Your enterprise administrator may choose to disable it as per your organization\u2019s policies.<\/li>\n<li>You can choose to submit the publish request to your administrator even when the Auto Approval is enabled.<\/li>\n<li>Do note that you can choose different plans for assistants in the same account. You can have some of your assistants in Free Plan and some in Standard Plan.<\/li>\n<\/ul>\n<\/li>\n<li>Admin Console\n<ul>\n<li>The administrator of your account can associate a suitable Usage Plan before approving the virtual assistant\u2019s deployment\/publish request.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Publishing_an_Assistant_in_Free_Plan\">Publishing an Assistant in Free Plan<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Follow these steps to publish an assistant:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open the Assistant whose tasks you want to publish.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select <\/span><b>Deploy<\/b><span style=\"font-weight: 400;\"> tab from the top menu<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From the left menu select <\/span><b>Bot Management -&gt; Publish<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">The <i>Publish<\/i> page opens with all the bot tasks selected by default.<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20220228150148\/publish_assistant.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20220228150148\/publish_assistant.png\" alt=\"\" width=\"500\" height=\"244\" class=\"alignnone size-medium wp-image-33962\" \/><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clear the checkboxes of any tasks you do not want to publish, and then click <\/span><b>Next<\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>Note<\/b><span style=\"font-weight: 400;\">: If you select to publish tasks without including the NL Model, then any unpublished training data will not be published and will be associated with the auto-created in-development version of the respective tasks.<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Enter any useful <\/span><b>comments<\/b><span style=\"font-weight: 400;\"> for the Bots Admin and click <\/span><b>Confirm<\/b><span style=\"font-weight: 400;\">.<\/span><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20220228150551\/publish_assistant1.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20220228150551\/publish_assistant1.png\" alt=\"\" width=\"500\" height=\"244\" class=\"alignnone size-medium wp-image-33965\" \/><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once you click confirm, you are redirected to select the plan for your account.<\/span><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20220228154814\/select_plan.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20220228154814\/select_plan.png\" alt=\"\" width=\"500\" height=\"245\" class=\"alignnone size-medium wp-image-33967\" \/><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can select the following plans:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\"><strong>Free Forever<\/strong> &#8211; A free account plan with basic features.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\"><strong>Standard<\/strong> &#8211; A pay-as-you-go account plan with $0.01 charger per user request.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\"><strong>Enterprise Custom<\/strong> &#8211; A custom plan with unlimited requests per session.<\/span><\/li>\n<\/ul>\n<\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">For more information about each plan, click <\/span><a href=\"https:\/\/multisite.korebots.com\/docs\/bots\/bot-settings\/bot-management\/usage-plans\/\"><span style=\"font-weight: 400;\">learn more<\/span><\/a>.<\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Upgrading_from_the_Free_to_Standard_or_Custom_Plan\">Upgrading from the Free to Standard or Custom Plan<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Follow these steps to upgrade your plan:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once the Assistant is published.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select <\/span><b>Manage <\/b><span style=\"font-weight: 400;\">tab from the top menu<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">From the left menu select <b>Plan &amp; Usage <\/b>and click<b> Upgrade Plan<\/b>.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20220228161922\/upgrade_plan-1.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20220228161922\/upgrade_plan-1.png\" alt=\"\" width=\"500\" height=\"242\" class=\"alignnone size-medium wp-image-33974\" \/><\/a><\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Once you click upgrade plan, you can either <\/span><i><span style=\"font-weight: 400;\">Choose a Standard Plan<\/span><\/i><span style=\"font-weight: 400;\"> or <\/span><i><span style=\"font-weight: 400;\">Contact Kore.ai<\/span><\/i><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> team for purchasing a custom plan.<\/span><\/span><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20220228155340\/choose_plan.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20220228155340\/choose_plan.png\" alt=\"\" width=\"500\" height=\"243\" class=\"alignnone size-medium wp-image-33969\" \/><\/a><\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Choose Plan<\/b><span style=\"font-weight: 400;\"> and enter the amount in the Amount to Credit field and click <\/span><b>Authorize Payment<\/b>.<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20220228155508\/make_payment.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20220228155508\/make_payment.png\" alt=\"\" width=\"500\" height=\"244\" class=\"alignnone size-medium wp-image-33970\" \/><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter the following payment details to purchase a standard plan:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Billing Information\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Payment Method<\/span><\/span><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20220228160428\/confirm_payment.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20220228160428\/confirm_payment.png\" alt=\"\" width=\"500\" height=\"246\" class=\"alignnone size-medium wp-image-33971\" \/><\/a><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-weight: 400;\">Fill all mandatory details and complete the payment process to upgrade to a standard plan.<\/span><\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Usage_Details\">Usage Details<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You can find your virtual assistant\u2019s Billing Units usage from the Plans and Usage module. You can view the data on the screen or export it to a CSV file. You can view the usage as Billing Sessions or Billing Units based on the plan in which the assistant is published.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If your virtual assistant is in an Enterprise Account, then the Billing Units will be presented as Billing Sessions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If your virtual assistant is in a Standard Account, then the Billing Units will be presented as Billing Requests<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"View_Usage_Information\">View Usage Information<\/span><\/h3>\n<p>To view the current plan and the usage data, follow these steps:<\/p>\n<ol>\n<li>Log on to the<b>\u00a0Bot Builder<\/b> and select the Bot<\/li>\n<li>Select the\u00a0<strong>Manage<\/strong> tab from the top menu<\/li>\n<li>From the left menu click\u00a0<strong>Plan &amp; Usage<\/strong><\/li>\n<li>The Plan &amp; Usage page will show the current plan, credits and sessions available<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20210723123218\/manage_planinvoice.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-28796\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20210723123218\/manage_planinvoice.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20210723123218\/manage_planinvoice.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20210723123218\/manage_planinvoice-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-1\/wp-content\/uploads\/sites\/22\/20210723123218\/manage_planinvoice-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a><\/li>\n<li>You can:\n<ul>\n<li>view the billing sessions consumed for a bot in a given period from the Bot Builder<\/li>\n<li>filter the billing sessions based on:\n<ul>\n<li>Date (1 Week, 2 Weeks, 4 Weeks) &#8211; count per day<\/li>\n<li>Month (1 Month, 2 Months, 3 Months, 6 Months) &#8211; count per month<\/li>\n<li>Custom &#8211; choose a date period &#8211; count per day<\/li>\n<\/ul>\n<\/li>\n<li>export the billing sessions into a CSV format<\/li>\n<\/ul>\n<\/li>\n<li>Further, you have an option to:\n<ul>\n<li>Change plans, <a href=\"\/docs\/bots\/bot-settings\/bot-management\/subscription-plans\/#Plan_Details\" target=\"_blank\" rel=\"noopener noreferrer\">refer here for plan details<\/a><\/li>\n<li>Reload the current account<\/li>\n<\/ul>\n<\/li>\n<li>Enterprise accounts do not have the option to change payment or reload. You need to contact the support team for any assistance.<\/li>\n<li>You will be directed to the payment page with various payment options to choose from and complete the transaction.<\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div><div class=\"w-post-elm post_navigation layout_simple inv_false\"><a class=\"post_navigation-item order_first to_prev\" href=\"https:\/\/developer.kore.ai\/v9-1\/docs\/bots\/bot-settings\/plan-usage\/plans-overview\/\"><div class=\"post_navigation-item-arrow\"><\/div><div class=\"post_navigation-item-meta\">Previous Post<\/div><div class=\"post_navigation-item-title\"><span>Overview<\/span><\/div><\/a><a class=\"post_navigation-item order_second to_next\" href=\"https:\/\/developer.kore.ai\/v9-1\/docs\/bots\/bot-settings\/plan-usage\/support-plans\/\"><div class=\"post_navigation-item-arrow\"><\/div><div class=\"post_navigation-item-meta\">Next Post<\/div><div class=\"post_navigation-item-title\"><span>Support Plans<\/span><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"The platform offers plans based on the Pay-as-you-go model. You can pay only for what you use in these plans and can purchase additional usage sessions by reloading your account. The Pay-as-you-go model is comprised of these plans: Free Plan Standard Plan Enterprise Plan You can choose the plan of your preference while publishing your...","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[186],"tags":[],"class_list":["post-33954","post","type-post","status-publish","format-standard","hentry","category-plan-usage"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/posts\/33954","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/comments?post=33954"}],"version-history":[{"count":10,"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/posts\/33954\/revisions"}],"predecessor-version":[{"id":39036,"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/posts\/33954\/revisions\/39036"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/media?parent=33954"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/categories?post=33954"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-1\/wp-json\/wp\/v2\/tags?post=33954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}