How Tos

In this How-To, we will explore a scenario in a Banking Bot, where with just one click user can view his/her account details. We will see how this Digital View can be presented using Panels and Widgets. Widgets can be used to trigger Dialog Tasks and display appropriate messages and…

In this How-To, we will explore a scenario in a Banking Bot, where with just one click user can view his/her account details. We will see how Widgets can be used to trigger Dialog Tasks and display appropriate messages and how Panel can be used to hold these Widgets. We…

This article helps to quickly build and understand the working of a Knowledge Graph for your bot. It shows how to convert an FAQ into ontology, add tags, use terms, add alternate questions, synonyms, tags, and traits. For the implementation details, refer here. Throughout this example we will be dealing…

Using patterns can help to improve NLP interpreter accuracy. In this document, we will elaborate on the various pattern syntax and how they can be used in intent detection and entity extraction. Things to Remember: Patterns are to be used as a last resort, only for cases where ML engine…

In this How-To, we will explore a scenario in a Banking Bot, where, various metrics will be used to analyze the bot performance and track some trends for business needs. For details on what Custom Dashboards are and how they are implemented in the Kore.ai Bots platform, refer here. Problem…

Kore.ai bots platform provides a way to declare and use variables within the bot. These variables can be used to capture values that are commonly used by different tasks, nodes, and other bot elements In this How-To, we will explore a scenario in a Banking Bot, where Bot Variables can…

In this How-To, we will explore a scenario in a Bot, say traveling Bot, where the user needs to be provided with weather updates daily for a preferred location. We will be using an Alert task to achieve the same. We will also see how auto subscription can be enabled…

One of the frequently asked questions is how to transfer a chat to a human agent from the Bot. This is especially necessary if your bot is in the space of customer service. Chatbots are not meant to completely replace humans. Many times chatbot will fail to answer satisfactorily or…

In this How-To, we will explore a scenario in a Banking Bot, where traits can be used to steer the conversation flow in a more natural and predictable direction. For details on what Trait is and how it is implemented in the Kore.ai Bots platform, refer here. Problem Statement Consider…

In this How-To, we will explore a scenario in a Banking Bot, where, sharing the context across intents, FAQs helps in improving the user experience and efficiency of the Bot. Also, we will be looking at how the context can be used within a dialog flow to determine the sequence…