Advanced Topics

Defining a Smart Bot

Starting Release 8.1.0, the support for the Smart Bots functionality is deprecated. You may continue to use the existing Smart Bots but you will no longer be able to create new Smart Bots. This feature will be discontinued in the upcoming releases. Kore.ai’s Smart Bots allow enterprises to build Bots…

Event Based Bot Actions

Bot Events are triggered when specific actions occur during bot conversation or when specific events are triggered on bot channels. For example, when a user clicks the Get Started button to initiate a chat with your FB Messenger bot, it triggers the Facebook Welcome event. You can use this event…

IVR Integration

When it comes to automating customer interactions, IVR systems have proven to be among the top choices for organizations. But if you are using an Interactive Voice Response (IVR) system for your customer service, odds are you might have encountered these two issues quite often: Non-Intuitive Interface: IVR systems do…

Enabling Additional Languages for the Universal Bot

Like standard bots, you can enable more than one language for universal bots, but the functionality is completely different. When you enable a new language for a standard bot, you need to upload language packs consisting of the entire bot definitions. Whereas to enable a new language for a universal…

Customizing the Universal Bot’s Default Dialog Task

While a Universal Bot acts as a container for Standard Bots and has limited functionality. Listed here are the aspects that can be customized: Training, refer here Enabling Languages, refer here Default Dialog customization, refer here Event Handling, refer here Variable Management, refer here Sentiment Management, refer here Digital Views,…

Creating a Universal Bot

This post refers to the upgraded version of the Universal Bot offered since the ver7.3 of the platform, for the older version click here. Creating a Universal Bot involves the following major steps: Create the Basic Universal Bot Add Linked Bots Train the Universal Bot Configure the Channels Test the…

Defining a Universal Bot

Kore.ai’s Universal Bots facilitate a scalable, modular approach to bot building by linking several standard individual bots into one. Modularity: Build separate bots that address domain-specific issues and then integrate them to optimally interoperate. Scalability: Start building bots that address key use cases and keep adding additional bots to address…

Multilingual Virtual Assistants

Consumers are more likely to engage with assistants that communicate in their preferred language. Kore.ai XO Platform supports enabling multiple languages within an assistant without having to rebuild the definitions. The platform supports over 100 languages and you can choose to enable any of these languages for your assistant. You…

Tone Analysis

The bots platform Natural Language Processing (NLP) interpreter can parse user utterances for specific words and phrases, and then provide an average tone score based on the connotation, word placement, and any added modifiers. You can use the score to help assess the user input and direct the flow of…

Setting Up Authorization using an API Key

An API key can act as both a unique identifier and a secret token for identification as well as authorization to provide a set of access rights on the associated API. Instead of prompting the end-user for both a username and password for access, the user is prompted only for…