Docs

Adding Karix as a Channel

To integrate Karix to your WhatsApp Business Messaging channel and enable it for a bot, you’ll need to perform the following setup under the Configuration tab. NOTE: To complete this procedure, you must already have a Karix account. This is one of the messaging provider for enabling WhatsApp Business Messaging.…

Adding the IVR-AudioCodes Channel

Content coming soon..

Add the Syniverse Channel

To set up Syniverse as a channel, the developer needs to associate the bot with a Syniverse app, set up a subscription, and enable the delivery events for this app. This document explains the steps to add the Syniverse as a channel to your bot. Create the App To create…

Add RingCentral Engage as a Channel

To set up RingCentral Engage as a channel, you must complete the following steps: Add the Host URL Copy-paste the HOST URL from RingCentral Engage to the Kore.ai platform. Provide it in the Channels → RingCentral Engage → Config. Generate API Access Token Login to your RingCentral Engage developer account.…

Process Assistant Plans and Pricing

The process assistant subscription plans, pricing and billing information. Note: This page is not available for customers under the Enterprise plan. Billing Sessions The Billing sessions are calculated based on Bot Usage (Usage Session) A usage session is defined as ‘Fifteen minutes’ of user conversation with the bot. For example…

Proactive Notifications API

To send proactive notifications to the configured channel in bot. To use this API, the app needs the Bot Builder API scope of Proactive Messages OR the Admin API Scope of Proactive Messages and respective channel should be configured and published with proactive notifications option enabled in the bot. POST…

Proactive Notification Status API

To fetch the status of Proactive Notifications API. To use this API, the app needs the Bot Builder API scope of Proactive Messages OR the Admin API Scope of Proactive Messages. POST https://{{host}}/api/public/bot/{{BotID}}/notify/status/{{requestId}}. Path Parameters Parameter Required/Optional Description host Required Environment URL, for example, https://bots.kore.ai BotID Required Bot ID or…

9.1.x Release Details

This page gives full details of the various platform releases and the corresponding features that were updated/enhanced in version 9.1.x of the platform. v9.1.8 Feb 19th 2022 Minor Release This update was mainly aimed at addressing some minor bugs. Following is a list of few updates. Feature Enhancement Virtual Assistant…

Bot Publish Status – API

Gets the publish status of the ongoing bot or the last completed status request of the bot. Refer here for initiating Publish Bot API. To use this API, app needs the Admin API Scope of Publish Status under Bot Publish. GEThttps://{{host}}/api/public/bot/{{BotID}}/publish/status Authorization Invoke the API with JWT in the header…

Bot Administration

The Kore.ai Bots Admin Console is a one-stop destination to enroll and manage Kore.ai Bot users in your organization. To know more and work with Kore.ai Bot Admin Console, refer here. Accessing Admin Console You can also access the Bot Admin Console from the Bot Builder using the Got To Admin Console option. NOTE: These options are…