{"id":29172,"date":"2021-07-23T12:24:46","date_gmt":"2021-07-23T11:24:46","guid":{"rendered":"https:\/\/multisite.korebots.com\/?p=29172"},"modified":"2021-08-14T09:03:38","modified_gmt":"2021-08-14T08:03:38","slug":"plan-management","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-0\/docs\/bots\/bot-settings\/bot-management\/plan-management\/","title":{"rendered":"Plan Management"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Kore.ai platform allows you to view the billing sessions consumed for a bot in a given period. You can use this information to asses the bot usage and subscribe to the appropriate plans. You can also view and download previous invoices.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Plans_Usage\">Plans &amp; Usage<\/span><\/h2>\n<p>To view the current plan and the usage data, follow these steps:<\/p>\n<ol>\n<li>Log on to the<b>\u00a0Bot Builder<\/b> and select the Bot<\/li>\n<li>Select the\u00a0<strong>Manage<\/strong> tab from the top menu<\/li>\n<li>From the left menu click\u00a0<strong>Plan &amp; Usage<\/strong><\/li>\n<li>The Plan &amp; Usage page will show the current plan, credits and sessions available<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-0\/wp-content\/uploads\/sites\/21\/20210723123218\/manage_planinvoice.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-28796\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-0\/wp-content\/uploads\/sites\/21\/20210723123218\/manage_planinvoice.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-0\/wp-content\/uploads\/sites\/21\/20210723123218\/manage_planinvoice.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-0\/wp-content\/uploads\/sites\/21\/20210723123218\/manage_planinvoice-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-0\/wp-content\/uploads\/sites\/21\/20210723123218\/manage_planinvoice-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a><\/li>\n<li>You can:\n<ul>\n<li>view the billing sessions consumed for a bot in a given period from the Bot Builder<\/li>\n<li>filter the billing sessions based on:\n<ul>\n<li>Date (1 Week, 2 Weeks, 4 Weeks) &#8211; count per day<\/li>\n<li>Month (1 Month, 2 Months, 3 Months, 6 Months) &#8211; count per month<\/li>\n<li>Custom &#8211; choose a date period &#8211; count per day<\/li>\n<\/ul>\n<\/li>\n<li>export the billing sessions into a CSV format<\/li>\n<\/ul>\n<\/li>\n<li>Further, you have an option to:\n<ul>\n<li>Change plans, <a href=\"\/v9-0\/v9-0\/docs\/bots\/bot-settings\/bot-management\/subscription-plans\/#Plan_Details\" target=\"_blank\" rel=\"noopener noreferrer\">refer here for plan details<\/a><\/li>\n<li>Reload the current account<\/li>\n<\/ul>\n<p>Enterprise accounts do not have the option to change payment or reload. You need to contact the support team for any assistance.<\/li>\n<li>You will be directed to the payment page with various payment options to choose from and complete the transaction.<\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Support_Usage\">Support Usage<\/span><\/h2>\n<p>Apart from the bot usage plan, you can also view the support plan details. Every paid bot comes with a basic support plan.<\/p>\n<ol>\n<li>Current plan details with the option to change or cancel the same. <a href=\"\/v9-0\/v9-0\/docs\/bots\/bot-settings\/bot-management\/subscription-plans\/#Support_Plans\" target=\"_blank\" rel=\"noopener noreferrer\">Refer here for support plans<\/a>.<\/li>\n<li>Renewal date<\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Invoices\">Invoices<\/span><\/h2>\n<p>To view the invoices, follow these steps:<\/p>\n<ol>\n<li>Log on to the<b>\u00a0Bot Builder<\/b> and select the Bot<\/li>\n<li>Select the\u00a0<strong>Manage<\/strong> tab from the top menu<\/li>\n<li>From the left menu click\u00a0<strong>Invoices<\/strong><\/li>\n<li>All invoices are displayed in the chronological order<\/li>\n<li>You can download any given invoice in PDF format<\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-0\/wp-content\/uploads\/sites\/21\/20210723125258\/plans_invoices.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-28808\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-0\/wp-content\/uploads\/sites\/21\/20210723125258\/plans_invoices.png\" alt=\"\" width=\"1363\" height=\"335\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-0\/wp-content\/uploads\/sites\/21\/20210723125258\/plans_invoices.png 1363w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-0\/wp-content\/uploads\/sites\/21\/20210723125258\/plans_invoices-300x74.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-0\/wp-content\/uploads\/sites\/21\/20210723125258\/plans_invoices-1024x252.png 1024w\" sizes=\"auto, (max-width: 1363px) 100vw, 1363px\" \/><\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Kore.ai platform allows you to view the billing sessions consumed for a bot in a given period. You can use this information to asses the bot usage and subscribe to the appropriate plans. You can also view and download previous invoices. Plans &amp; Usage To view the current plan and the usage data, follow these...","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[],"class_list":["post-29172","post","type-post","status-publish","format-standard","hentry","category-bot-management"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/posts\/29172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/comments?post=29172"}],"version-history":[{"count":1,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/posts\/29172\/revisions"}],"predecessor-version":[{"id":30939,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/posts\/29172\/revisions\/30939"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/media?parent=29172"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/categories?post=29172"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/tags?post=29172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}