{"id":24879,"date":"2020-10-31T07:05:34","date_gmt":"2020-10-31T07:05:34","guid":{"rendered":"https:\/\/developer.kore.ai\/v9-0\/?p=24879"},"modified":"2021-03-19T09:22:03","modified_gmt":"2021-03-19T09:22:03","slug":"adding-the-ivr-audiocodes-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-0\/docs\/bots\/channel-enablement\/adding-the-ivr-audiocodes-channel\/","title":{"rendered":"Adding the IVR-AudioCodes Channel"},"content":{"rendered":"
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AudioCodes is a voice network provider with the ability to choose custom ASR and TTS engines.<\/p>\n

You can connect your bot to IVR-AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account for configuring the integration.<\/p>\n

Introduced in ver8.0 of the platform.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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To Enable IVR-<\/b>AudioCodes Channel<\/strong><\/div>\n

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  1. In the Bots<\/b> section of the Bot Builder, click the Bot that you want to add the IVR-AudioCodes channel.<\/li>\n
  2. On the Channels<\/b> tab, click the IVR-AudioCodes<\/strong> icon. The IVR-AudioCodes<\/strong> Channel<\/b> page gets displayed.<\/li>\n
  3. To complete the Channel setup, navigate to the Configurations tab<\/strong>.\n
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    1. Associate an App<\/strong>: Associate a secure app by choosing an existing app or by creating a new app. Generate the JWT token using the details of the selected app and use this token for secure communication with the Kore.ai Platform.<\/li>\n
    2. Make a note of the Webhook URL<\/strong>, you need to configure this at the AudioCodes application:\n