{"id":18045,"date":"2018-05-03T13:41:02","date_gmt":"2018-05-03T13:41:02","guid":{"rendered":"https:\/\/developer.kore.ai\/v9-0\/?post_type=docs&p=13835"},"modified":"2021-05-05T07:04:33","modified_gmt":"2021-05-05T06:04:33","slug":"adding-ringcentral-glip-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-0\/docs\/bots\/channel-enablement\/adding-ringcentral-glip-channel\/","title":{"rendered":"Adding RingCentral Glip as a channel"},"content":{"rendered":"

To set up RingCentral Glip as a channel, you must create an app in Ringcentral\u2019s Developer Portal<\/a> and enable a webhook for the platform to receive messages. To add RingCentral Glip as a channel for your bot, you must:<\/p>\n

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  1. <\/b> Create RingCentral App <\/b>– To enable RingCentral as a channel for your Kore.ai bot, you must create an app in RingCentral<\/em>. Sign up for a RingCentral account if you do not have one already.<\/li>\n
  2. Get App Details <\/b>– Go to the Application Credentials in the Apps<\/strong> tab to capture the Application Key<\/em> and Application Secret<\/em> for channel configuration.<\/li>\n
  3. Create Extension <\/b>– Create a new extension for your bot in your RingCentral account.<\/li>\n
  4. Authorize <\/b>– Authorize your account to generate a developer access token that enables the Kore.ai bot platform to access Glip APIs.<\/li>\n
  5. Apply for Production (Optional)<\/b> – Once you have developed your app on the Sandbox environment and when your app is ready to work in production, you must follow the RingCentral app graduation process.<\/li>\n<\/ol>\n

    To add the RingCentral Glip channel, follow the below steps:<\/p>\n

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    1. In the Bots<\/b> section of the Bot Builder, click the bot you want to add the RingCentral Glib<\/em> channel to.<\/li>\n
    2. On the Channels<\/b> tab, click the RingCentral Glip<\/b> icon. The RingCentral Glip<\/b> page is displayed.<\/li>\n
    3. Log in <\/a>to RingCentral Developer Portal<\/strong> and go to the My Apps<\/strong> section.<\/li>\n
    4. Click Create App<\/strong>. Enter all the required details on the Create App – General Settings<\/strong> page and click Next<\/strong>.
      \n      \"\"<\/a><\/li>\n
    5. Enter additional information of the app in Create App – App Type & Platform<\/strong> dialog box. Note that the options selected on this page are not editable once saved. After selecting the following options, click Next<\/strong>.\n