{"id":18037,"date":"2018-01-31T12:20:51","date_gmt":"2018-01-31T12:20:51","guid":{"rendered":"http:\/\/developer.kore.ai\/v9-0\/?post_type=docs&p=13178"},"modified":"2021-05-05T06:59:50","modified_gmt":"2021-05-05T05:59:50","slug":"adding-the-jabber-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-0\/docs\/bots\/channel-enablement\/adding-the-jabber-channel\/","title":{"rendered":"Adding the Jabber Channel"},"content":{"rendered":"

To add Cisco Jabber as a channel to your Kore.ai bot, you must enable Webhook integration on your Jabber application. Adding the Jabber channel to your Kore.ai bot allows end-users of your bot to interact with your bot using their Jabber<\/em> accounts. To add the Jabber channel to your bot, you must:<\/p>\n

    \n
  1. Enable Webhook Integration <\/b>– To enable Jabber as a channel for your bot, you must set up a webhook integration on your Jabber application. Copy the Webhook URL<\/strong> from the Configurations<\/strong> tab on the Jabber channel page and enter the required field in the Jabber app for integration.<\/li>\n
  2. Enable Channel <\/b>– After enabling webhook integration and entering configuration data in Bot Builder, enable the channel.<\/li>\n<\/ol>\n

    You must have or register for a developer account in the Jabber<\/em> portal. To add the Cisco Jabber channel, follow the below steps:<\/p>\n

      \n
    1. In the Bots<\/b> section of the Bot Builder, click the bot you want to add the Jabber channel to.<\/li>\n
    2. On the Channels<\/b> tab, click the Jabber<\/b> icon. The Jabber Channel<\/b> page<\/b> is displayed.<\/li>\n
    3. To enable a webhook integration on your Jabber application, log in to your Jabber app. Copy the Webhook URL<\/strong> from the Configurations<\/strong> tab on the Jabber channel page and enter the Webhook URL<\/strong> field in the Jabber app for integration.<\/li>\n
    4. Go to the Configurations<\/strong> tab on the Jabber channel page to complete the channel setup.<\/li>\n
    5. Capture the POST URL<\/b> details from your Jabber app and enter them in the POST URL<\/b> field.<\/li>\n
    6. You can also optionally generate and capture the Access Token <\/b>details from your Jabber integration and enter in the Access Token field<\/b> to enable secure communication between Jabber and bot.<\/li>\n
    7. Select Yes<\/b> and click Save<\/b> to enable Jabber Channel.<\/li>\n<\/ol>\n

      Following are code snippets of the payload formats for verifying the integration.<\/p>\n

      Payload for Post URL<\/h5>\n

      Below is the response message from the bot that must be accepted by the POST URL that is registered in the Configurations<\/strong> tab.<\/p>\n

         {\r\n                \"message\": {\r\n                \"text\" : \"Hi\"\r\n                }\r\n                \"to\" : \"<recipient-id\/group-id>\",\r\n                \"from\" : \"<sender-id>\"\r\n             }<\/pre>\n
      Webhook Payload<\/h5>\n
      Below is the Webhook payload format to post messages to Kore.ai Bots Platform from Jabber.<\/p>\n
        {\r\n                \"message\": {\r\n                    \"text\" : \"<Message>\",\r\n                    \"attachments\" : [<array of attachment links (optional)>]\r\n                },\r\n                \"from\" : {\r\n                    \"id\": \"<unique-id-of-sender(mandatory)>\",\r\n                    \"userInfo\" : {\r\n                      \"firstName\" : \"<first-name(optional)>\",\r\n                      \"lastName\" : \"<second-name(optional)>\",\r\n                      \"email\" : \"<email(optional)>\"\r\n                    }\r\n                },\r\n                \"to\" : {\r\n                    \"id\": <unique-id-of-recipient(mandatory)>,\r\n                    \"groupInfo\" : { \/\/If message comes from a group\/team\/room conversations.\r\n                        \"id\" : \"<unique-id-of-group>\",\r\n                        \"name\": \"<group-name(optional)>\"\r\n                    }\r\n                }\r\n            }\r\n<\/pre>\n
      Edit Jabber Channel<\/span><\/h1>\n
      To edit the Jabber channel, follow the below steps:<\/p>\n
        \n
      1. Hover over the channel and click to modify. You can make necessary updates to your channel configurations and save them.<\/li>\n
      2. You can also disable or delete the channel information by clicking the Settings<\/b> icon.
        \n\"\"<\/a>
        \nSelect one of the following commands to modify the channel:<\/li>\n<\/ol>\n
          \n
        • Disable\/Enable<\/b> – Click Disable<\/b> to temporarily disable the use of the Jabber channel for your bot. To enable the use of the Jabber channel, Click Enable.<\/b><\/li>\n
        • Delete<\/b> – Click Delete<\/strong>. On the Delete Confirmation dialog box, click OK <\/strong>to permanently delete the bot channel configuration.<\/li>\n
        • <\/li>\n<\/ul>\n
          Warning: This operation is permanent and cannot be undone.<\/div>\n","protected":false},"excerpt":{"rendered":"
          To add Cisco Jabber as a channel to your Kore.ai bot, you must enable Webhook integration on your Jabber application. Adding the Jabber channel to your Kore.ai bot allows end-users of your bot to interact with your bot using their Jabber accounts. To add the Jabber channel to your bot, you must: Enable Webhook Integration…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-18037","post","type-post","status-publish","format-standard","hentry","category-channel-enablement"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/posts\/18037","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/comments?post=18037"}],"version-history":[{"count":3,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/posts\/18037\/revisions"}],"predecessor-version":[{"id":27337,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/posts\/18037\/revisions\/27337"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/media?parent=18037"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/categories?post=18037"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/tags?post=18037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}