{"id":17985,"date":"2017-03-24T19:37:52","date_gmt":"2017-03-24T19:37:52","guid":{"rendered":"https:\/\/developer.kore.com\/?post_type=docs&p=10595"},"modified":"2021-05-05T06:52:12","modified_gmt":"2021-05-05T05:52:12","slug":"adding-the-cisco-tropo-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-0\/docs\/bots\/channel-enablement\/adding-the-cisco-tropo-channel\/","title":{"rendered":"Adding the Cisco Tropo Channel"},"content":{"rendered":"
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IMPORTANT: Tropo has announced to discontinue its services. Proceed with the channel setup only if you have a live Tropo account. You can click here<\/a> to verify the status of your Tropo account.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t

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Adding the Cisco Tropo channel to your Kore.ai bot is a three-step process to allow end-users of your bot to interact using their Tropo<\/em> accounts. To add the Cisco Tropo channel to your bot, you must:<\/p>\n

    \n
  1. Create a Tropo App<\/strong> – Create and configure a new app in Tropo<\/em>\u00a0and then\u00a0copy the Tropo app data into Kore.ai Bot Builder.<\/li>\n
  2. Access using\u00a0API Key<\/strong> – Add Web API details in Tropo<\/em> and copy generated API keys from Tropo<\/em> into the Bot Builder Cisco Tropo channel Access API Key<\/strong>\u00a0tab.<\/li>\n
  3. Enable the Channel<\/strong> – In Bot Builder, save the channel settings.<\/li>\n<\/ol>\n

    When you add the Cisco Tropo channel to your bot, end-users of your bot can interact with your bot using the Tropo<\/em> client. To complete this procedure, you must already have a Tropo<\/em> account and be a member of a Tropo<\/em> team.
    \nTo add the Cisco Tropo channel to a bot, follow the below steps:<\/p>\n

      \n
    1. In the Bot Builder, under the Bots<\/strong> section, click the bot you want to add the Cisco Tropo channel to.<\/li>\n
    2. On the Channels<\/strong>\u00a0tab, click the Expand<\/strong>\u00a0 icon of the Cisco Tropo<\/strong>\u00a0section. The Cisco Tropo\u00a0Channel<\/strong> page is displayed.<\/li>\n
    3. In a new browser tab, sign in to your Tropo<\/em> account and then go to\u00a0https:\/\/www.tropo.com\/login\/<\/a>.<\/li>\n
    4. On the My Apps<\/strong> page, click Create New App<\/strong> as shown in the following image.
      \n      \"Cisco<\/a><\/li>\n
    5. In Bot Builder, on the Create your new app<\/strong> page, under the Basic Information<\/strong> section, enter a name for your app. For example, My Kore.ai App<\/span><\/em>.<\/li>\n
    6. In the Type of Application<\/strong> section, select\u00a0Web (HTTP) API<\/strong> and copy\u00a0the Bot Builder Cisco Tropo Channel<\/strong> page Callback URL<\/strong> on the Access API Key<\/strong> tab into the\u00a0Web (HTTP) API<\/strong> field in Tropo.<\/li>\n
    7. In the Phone Number<\/strong> section in Tropo<\/em>, choose a country in the first field, select\u00a0Standard: Voice and SMS<\/strong> in the next field, and then optionally change the phone number location in the third field.<\/li>\n
    8. Click Create App<\/strong>. The < Your App Name<\/em> ><\/strong> page is displayed.<\/li>\n
    9. Copy the Number<\/strong> in the Numbers<\/strong> section in Tropo.<\/em> For example, 307-555-1212<\/span>\u00a0to the Phone Number<\/strong> field in Bot Builder on the Create Tropo App<\/strong> tab and select the country code.<\/li>\n
    10. From the API Keys<\/strong> section in Tropo<\/em>, copy the messaging<\/strong> key to the API Key<\/strong> field in Bot Builder and click Next<\/strong>.\u00a0The Enable Channel<\/strong> tab is displayed.<\/li>\n
    11. Click Save<\/strong>.<\/li>\n<\/ol>\n

      The Successfully added Cisco Tropo channel<\/em> message is displayed at the top of the Bot Builder Home<\/strong> page. In Tropo<\/em>, it is optional\u00a0to submit your app to the Tropo<\/em> App Directory.<\/p>\n

      Edit Cisco Tropo Channel<\/span><\/h1>\n

      To edit the Cisco Tropo channel, follow the below steps:<\/p>\n

        \n
      1. Hover over the channel to modify, and then click the Settings<\/strong> icon displayed to show the command menu displayed in the following image.
        \n        \"Channels<\/a>
        \nSelect one of the following commands to modify the channel:<\/li>\n<\/ol>\n
          \n
        • Edit<\/strong> – Click to open the Cisco Tropo\u00a0Channel<\/strong> setup page.<\/li>\n
        • Disable\/Enable<\/strong> – Click Disable<\/strong> to temporarily disable the use of the Cisco Tropo channel for your bot. When the channel is disabled, click Enable<\/strong> to enable the use of the Cisco Tropo channel.<\/li>\n
        • Delete<\/strong> – Click Delete<\/strong>. On the Delete Confirmation<\/strong> dialog box, click OK <\/strong>to permanently delete the bot channel configuration.\n

          Warning: This operation is permanent and cannot be undone.<\/p>\n<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

          <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"IMPORTANT: Tropo has announced to discontinue its services. Proceed with the channel setup only if you have a live Tropo account. You can click here to verify the status of your Tropo account. Adding the Cisco Tropo channel to your Kore.ai bot is a three-step process to allow end-users of your bot to interact using...","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-17985","post","type-post","status-publish","format-standard","hentry","category-channel-enablement"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/posts\/17985","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/comments?post=17985"}],"version-history":[{"count":6,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/posts\/17985\/revisions"}],"predecessor-version":[{"id":27330,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/posts\/17985\/revisions\/27330"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/media?parent=17985"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/categories?post=17985"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-0\/wp-json\/wp\/v2\/tags?post=17985"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}