{"id":18036,"date":"2018-01-31T06:27:31","date_gmt":"2018-01-31T06:27:31","guid":{"rendered":"http:\/\/developer.kore.ai\/v8-1\/?post_type=docs&p=13127"},"modified":"2021-05-05T06:56:39","modified_gmt":"2021-05-05T05:56:39","slug":"adding-liveperson-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v8-1\/docs\/bots\/channel-enablement\/adding-liveperson-channel\/","title":{"rendered":"Adding the LivePerson Channel"},"content":{"rendered":"

To add LivePerson as a channel to your Kore.ai bot, you must add a bot user in LivePerson and set up the integration. Adding the LivePerson channel to your Kore.ai bot allows end-users of your bot to interact with your bot using their LivePerson<\/em> account. To add the LivePerson channel to your bot, you must:<\/p>\n

    \n
  1. Create a Bot Skill <\/b>– To enable LivePerson as a channel for your Kore.ai bot, you must sign in to the LivePerson portal and create a bot skill. Initially, you must have created and registered for a LivePerson developer account.<\/li>\n
  2. Add User <\/b>– To add a bot user in the LivePerson channel, define Bot User details and other permissions.<\/li>\n
  3. Generate API key <\/b>– Copy the authorization details to enter them in the Configurations<\/strong> tab of the LivePerson channel page.<\/li>\n
  4. Enable channel<\/b> – After completing the integration and entering the configuration details, enable the channel.<\/li>\n<\/ol>\n

    To add the LivePerson channel, follow the below steps:<\/p>\n

      \n
    1. In the Bots<\/b> section of the Bot Builder, click the bot you want to add the LivePerson channel to.<\/li>\n
    2. On the Channels<\/b> tab, click the LivePerson<\/b> icon. The LivePerson Channel<\/b> page is displayed.<\/li>\n
    3. In a new browser tab, sign in to your LivePerson account as an administrator and then go to the Users<\/strong> tab.<\/li>\n
    4. In the Users section, click the Skill <\/strong>tab\u00a0and select\u00a0Add Skill<\/strong>\u00a0to create a new skill (From the bottom bar)<\/li>\n
    5. Add the skill name as <bot_name>. For example, if your Kore.ai bot name is Weather Bot, then the skill name must be Weather Bot_bot.<\/li>\n
    6. Enter a Description<\/b> for your bot, and then un-select the option Conversation assigned to skill can be transferred to other skills<\/strong>.<\/li>\n
    7. Click Save<\/b> to save the skill.
      \n\"\"<\/a><\/li>\n
    8. To Add User, in the Add user\u00a0<\/b>page, select User Type<\/b>\u00a0as\u00a0Bot<\/b>\u00a0and provide all other required details.<\/li>\n
    9. Enter a Login Name, Email, Nickname, Employee ID, and Name. The nickname and name will be displayed on the screen in the user chat.<\/li>\n
    10. Provide a URL<\/b> for the bot avatar.<\/li>\n
    11. Choose the Login method as\u00a0API Key<\/b>, and select Generate API Key<\/b> option from the API key<\/strong> drop-down list to generate a new API key. Make note of the App key, Secret, Access Token, and Access Token Secret and enter them in the Configurations<\/strong> tab of the LivePerson Channel page.<\/li>\n
    12. Select Agent\u00a0<\/b>from the Assignment<\/strong> drop-down list, set Max no. live chats<\/strong> as Unlimited<\/b>, and select the skill created in the previous step from the Skills<\/strong> drop-down list.
      \n      \"\"<\/a><\/li>\n
    13. Go to the Configurations <\/strong>tab, and in the Account ID<\/b> field, enter your LivePerson account ID.<\/li>\n
    14. In the Login Name<\/b> field, enter your Login Name of the bot user from your LivePerson account.<\/li>\n
    15. To enter the API Key<\/b> Details, enter the details of the API Key associated with your LivePerson user account.<\/li>\n
    16. In the Enable Channel<\/b> section, select Yes<\/b> to activate the channel, and then click Save<\/b> to complete the user creation process.<\/li>\n<\/ol>\n

      Edit LivePerson Channel<\/span><\/h2>\n

      To edit the Live Person channel, follow the below steps:<\/p>\n

        \n
      1. Hover over the channel to modify, and then click the Settings<\/b> icon to display the command menu as shown in the following image.
        \n        \"\"<\/a>
        \nSelect one of the following commands to modify the channel:<\/li>\n<\/ol>\n
          \n
        • \n
            \n
          • Disable\/Enable<\/b> \u2013 Click Disable<\/b> to temporarily disable the use of the LivePerson channel for your bot. To enable the use of the LivePerson channel, Click Enable.<\/b><\/li>\n
          • Delete<\/b> \u2013 Click Delete<\/b>. On the Delete Confirmation<\/b> dialog box, click OK<\/b> to permanently delete the bot channel configuration.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
            Warning: This operation is permanent and cannot be undone.<\/div>\n","protected":false},"excerpt":{"rendered":"

            To add LivePerson as a channel to your Kore.ai bot, you must add a bot user in LivePerson and set up the integration. Adding the LivePerson channel to your Kore.ai bot allows end-users of your bot to interact with your bot using their LivePerson account. To add the LivePerson channel to your bot, you must:…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-18036","post","type-post","status-publish","format-standard","hentry","category-channel-enablement"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v8-1\/wp-json\/wp\/v2\/posts\/18036","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v8-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v8-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v8-1\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v8-1\/wp-json\/wp\/v2\/comments?post=18036"}],"version-history":[{"count":3,"href":"https:\/\/developer.kore.ai\/v8-1\/wp-json\/wp\/v2\/posts\/18036\/revisions"}],"predecessor-version":[{"id":27336,"href":"https:\/\/developer.kore.ai\/v8-1\/wp-json\/wp\/v2\/posts\/18036\/revisions\/27336"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v8-1\/wp-json\/wp\/v2\/media?parent=18036"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v8-1\/wp-json\/wp\/v2\/categories?post=18036"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v8-1\/wp-json\/wp\/v2\/tags?post=18036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}