{"id":17900,"date":"2016-08-17T18:57:45","date_gmt":"2016-08-17T18:57:45","guid":{"rendered":"http:\/\/apidocs.kore.com\/?post_type=docs&p=5847"},"modified":"2021-03-22T10:17:59","modified_gmt":"2021-03-22T10:17:59","slug":"adding-the-sms-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v8-1\/docs\/bots\/channel-enablement\/adding-the-sms-channel\/","title":{"rendered":"Adding the Twilio SMS Channel"},"content":{"rendered":"
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To add Twilio SMS as a channel, you must set up a Programmable SMS app, define the messaging service, and associate the bot with a Twilio Phone Number. When you add the Twilio channel to your bot, end-users for your bot can interact with your bot using text messages.<\/p>\n

To add the Twilio SMS channel, follow the below steps:<\/p>\n

    \n
  1. Setup Account<\/strong> – Login to Twilio developer portal and set up an account.<\/li>\n
  2. Setup Messaging Service <\/strong>– In the Programmable Messages section, create a messaging service<\/li>\n
  3. Add Phone Number <\/strong>– Associate a Twilio Phone Number to your bot.<\/li>\n<\/ol>\n

    To add the Twilio Channel, follow the below steps:
    \nThe following procedure requires an active Twilio<\/em> account for developers with access to the Twilio Console. For more information, refer to Creating a Twilio Trial Account<\/em> later in this topic.<\/p>\n

      \n
    1. In Bots<\/b> section of the Bot Builder, click the bot that you want to add the Twilio SMS channel to.<\/li>\n
    2. On the Channels<\/b> tab, click the Twilio SMS<\/b> icon. The Twilio SMS Channel<\/b> page is displayed.<\/li>\n
    3. Login <\/a>to Twilio developer portal.<\/li>\n
    4. Under the Settings<\/b> section, click the General<\/b> tab.<\/li>\n
    5. Create your API credentials, if you have not already set up your account.<\/li>\n
    6. Copy your Account SID<\/b> and Auth Token<\/b> and enter them in the Configurations<\/b> tab of the Twilio channel page.
      \n      \"\"<\/a>\"\"<\/a><\/li>\n
    7. Go to the Programmable SMS<\/b> section from the All Products & Services <\/b>menu.<\/li>\n
    8. Click Create New Messaging Service<\/b> option. Provide a name for your messaging service and select Use Case as Chat Bot\/Interactive 2-way<\/b>.
      \n      \"\"<\/a>\"\"<\/a><\/li>\n
    9. After creating the service, make note of the Service SID<\/b> of this service and enter it in the Configurations<\/b> tab of the Twilio SMS channel page.<\/li>\n
    10. Under Inbound Settings<\/b> section, select the Process Inbound Messages<\/b> option and update the Request URL<\/b> and Fallback URL<\/b> fields with the information provided in Configurations<\/b> tab of the Twilio SMS channel page.<\/li>\n
    11. Under Outbound Settings<\/b>, update the Status Callback Request URL<\/b> field with the information provided in the Configurations<\/strong> tab.
      \n      \"\"<\/a><\/li>\n
    12. Under Copilot Features<\/b> section, make sure that Sticky Sender<\/b>, MMS Converter<\/b>, Scaler<\/b>, Short Code Reroute, <\/b>and Country Code Geomatch<\/b> options are enabled.<\/li>\n
    13. Save<\/b> your changes and proceed.<\/li>\n
    14. To add a number, go to the Numbers<\/b> section and associate a Twilio Phone Number to this bot. If you do not have a Twilio Number, you must buy one.
      \n      \"\"<\/a><\/li>\n
    15. Go to the Configurations<\/b> tab in the Twilio SMS channel page to review and complete the channel setup.<\/li>\n<\/ol>\n

      Edit the Twilio Channel<\/span><\/h1>\n

      To edit the Twilio channel, follow the below steps:<\/p>\n

        \n
      1. Hover over the channel and click to modify.<\/li>\n
      2. You can make necessary updates to your channel configurations and save them. You can also disable or delete the channel information by clicking the Settings<\/b> icon.
        \n        \"\"<\/a>
        \nSelect one of the following commands to modify the channel:<\/li>\n<\/ol>\n