Docs

Enabling 2-way SSL for Service nodes

Two-way SSL authentication is a certificate-based mutual authentication protocol that refers to two parties authenticating each other by verifying the provided digital certificate so that both parties are assured of the others' identity. It refers to a client (web browser or client application) authenticating themselves to a server (website or…

Bot Management

The topics dealt with in this section include Importing and Exporting Bots, Deleting Bots, and viewing Bot change logs. You might want to refer to Bot Variables and how these can be managed. Refer here for more. Importing and Exporting Bots Kore.ai allows you to export and import a bot's…

Conversation Flows

Conversation Flows provide a visual representation of the user journeys and give insights into commonly used tasks, utterances that guided the conversations, preferred paths, and usage details. You can also view the dropout rates at various stages of the conversation. Note: Conversation Flow is available only for user interactions with…

Dashboard

Kore.ai Bots Platform allows you to get real-time metrics and conversation flows from its Dashboard. Following are the sections in this option: Bot Summary to get a bird's eye view of all the bot configuration and capabilities in a place. See here for details. From the Usage Metrics section view real-time…

Amend Entity

Time and again, we come across situations wherein the users change their preferences during task execution. For example, while booking a flight, the user might change the date of travel and at times even the destination. Amend Entity is a feature for such scenarios. Using this feature, you can allow the…

Multi-Intent Detection

Kore.ai NLP engine breaks conversations down to their essence and can identify and follow-up on multiple action items, or intents, from a single message. The bot can then execute tasks in a sequential and logical manner. You can allow the NLP engine to detect and execute multiple intents identified in…

Bot Intelligence

The best, most memorable bots have conversation flows that feel natural and human-like. Natural conversations, however, often tend to go beyond the pre-defined and linear intent resolution paths that seem inherent in most bots. To further complicate this, users often fail to follow a task to its logical conclusion before…

Knowledge Graph Training

Training your Bot is not restricted to Machine Learning and Fundamental Meaning engines. You must train the Knowledge Graph engine, too. Knowledge Graph engine responds to users’ intents by identifying the appropriate questions from the Knowledge Graph. Knowledge Graph From the Knowledge Graph, follow these steps to build and train…

Fundamental Meaning

Fundamental Meaning is a computational linguistics approach that is built on ChatScript. The model analyzes the structure of a user’s utterance to identify each word by meaning, position, conjugation, capitalization, plurality, and other factors. In this section, we will discuss in detail the following topics to improve the FM engine: Manage…

Defining Connections & Transitions

Node Types You can add the following nodes to dialog tasks based on your requirements: User Intent Node The user intent to be identified by the platform is based on the user utterance. Every dialog has one root intent with any number of sub-intents. For more information, refer to Working…