Bot Administration

Managing Namespace

(This feature was introduced in ver8.0) Chances are you have defined tens or hundreds of (Global or Content) variables and used them in the bot definitions. These variables could have been used in defining text prompts or messages, JavaScript, transitions, and service call definitions. Loading all these variables for every…

Bot Versioning

This feature was released with v7.3 of the platform and is in (beta) state. Very often, as part of the development, you may want to mark specific stages of development as versions. The reasons could be as varied as: creating a version of the bot before proceeding to subsequent changes;…

Dashboard

Note: This page refers to the Dashboard page of the Bot Admin Console, for the Dashboard of the Bot Builder refer here. Upon accessing the Bot Admin Console, you will be directed to its Dashboard page. The Dashboard page of the Bots Admin Console is your one-stop for bot activity…

Security Settings

Apart from the sign-on, and other security settings (see here for details), you can modify default account security & control settings like data retention period, context persistence, and IP address access. Data Retention All the end-user interaction data is removed from the system, by default, after a period of 7…

Analytics for Bots Admin

The Analytics module provides the history of all administrative tasks with attributes such as User, Date/Time, and Description for an event. You can review the Audit Report page to analyze admin users, custom admins, and user events such as log on, log off, and changes to system settings. The following illustration shows…

Using Bot Variables

Bot variables help you capture values that are commonly used by different tasks, nodes, and other bot elements. You can configure a bot variable as a key-value pair once in the bot settings and substitute key with value at runtime during the conversation flow. By capturing frequently used values in…

Billing

Billing section has been added to the Bot Admin Console from ver 7.0, to enable the Bot Admins to view their Invoices and plan details. Note: This page is not available for customers under Enterprise plan. Billing Sessions The Billing sessions are calculated as total of: Bot Usage (Usage Session)…

Kore.ai Connector

On the Kore.ai Connector page, in the Security & Control module of the Bots Admin Console, you can download and configure the Kore.ai Connector Agent for Bots within your secure company intranet to provide secure communications between the Kore.ai Bots platform in the cloud and your network. Why Kore.ai Connector? Kore.ai Bots…

Using Single Sign-On

On the Kore.ai Single Sign-On page, in the Security & Control module of the Bots Admin Console, you can configure Single Sign-On (SSO) authentication for your Kore.ai managed users using the following: OpenID Connect Security Assertion Markup Language (SAML) WS-Federation sign-on protocol. SSO enables easy access to the Kore.ai application using your existing identity provider.…

Role Management

Roles and Permissions help in organizing the developer community based on the scope of their work. By default the roles of Master Admin, Bot Owner, Bot Developer and Bot Tester are created by the system. Each role has set of permissions allowed. You can edit the permission settings for Bot…