Advanced Topics

Training a Universal Bot

You can train a Universal Bot to guide it to the most relevant link bot(s) from which the intents are to be identified. You can use a combination of Invocation Phrases and Training Utterances to define the Bot Identification Training. Training a Universal Bot is essential for the following reasons:…

Creating a Universal Bot – older version

This document is for creating Universal Bots using an older version (pre-ver7.3 of the platform) This version is deprecated and will soon be discontinued, you are advised to upgrade to the latest version. The older version has the following limitations: There are performance issues if the number of linked bots…

Data Table

This feature was released with v7.3 of the platform and is in (beta) state. Kore.ai takes care of your data needs, without having to depend on external services for it. Data offering lets you define Data Tables, Table Views, and manipulate them from your Virtual Assistant. Data Tables allow you…

koreUtil Libraries

koreUtil libraries provide pre-written JavaScript functions which makes common or complex tasks easy to implement. These libraries often target specific tasks such as setting up recurring rules for calendar, parsing and manipulation of dates, conversion of dates between timezone, tools to simplify programming with strings, numbers, arrays, functions and objects…

Sentiment Management

Emotion tones are critical indicators in understanding the attitudes and opinions of users interacting with the bots. Sentiment Management allows the developer to define and trigger events based on the user’s emotion or sentiment. Notes This feature was introduced in v7.0. This feature is not supported in all languages. Click…

Smart Bots

Kore.ai’s Smart Bots allow enterprises to build Bots centrally and allow various teams within the enterprise to reuse and extend the Bot configurations to suit their requirements. Smart Bots expedite the bot building process by allowing new bots to inherit the configuration and tasks of pre-defined bots. For example, a…

Universal Bots

Kore.ai’s Universal Bots facilitate a scalable, modular approach to Bot building by helping you link several Bots into one. Universal Bot is a container bot that can be linked with one or more Standard Bots. When a user interacts with the Universal Bots, it routes the user utterance to the…

Defining a Smart Bot

Starting Release 8.1.0, the support for the Smart Bots functionality is deprecated. You may continue to use the existing Smart Bots but you will no longer be able to create new Smart Bots. This feature will be discontinued in the upcoming releases. Kore.ai’s Smart Bots allow enterprises to build Bots…

Event Based Bot Actions

Bot Events are triggered when specific actions occur during bot conversation or when specific events are triggered on bot channels. For example, when a user clicks the Get Started button to initiate a chat with your FB Messenger bot, it triggers the Facebook Welcome event. You can use this event…

IVR Integration

When it comes to automating customer interactions, IVR systems have proven to be among the top choices for organizations. But if you are using an Interactive Voice Response (IVR) system for your customer service, odds are you might have encountered these two issues quite often: Non-Intuitive Interface: IVR systems do…