{"id":23187,"date":"2020-02-07T12:23:19","date_gmt":"2020-02-07T12:23:19","guid":{"rendered":"https:\/\/developer.kore.ai\/v8-0\/?p=23187"},"modified":"2021-03-25T08:36:00","modified_gmt":"2021-03-25T08:36:00","slug":"panels-widgets","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v8-0\/docs\/bots\/bot-builder-tool\/panels-widgets\/","title":{"rendered":"Panels & Widgets"},"content":{"rendered":"
\r\n\t
\r\n\t\t
\r\n\t\t\t

Interactions with virtual agents are typically conducted using chat \/ messaging tools, voice channels or digital assistants. In the majority of the cases, the virtual agents respond to the user queries only when the users have requested for some information. This works well for conducting on-demand tasks that need user input for execution and the result is usually a short response, confirmation or acknowledgment. But, with the emergence of Digital Assistants, the need for proactive updates to users via engaging user interface has become a key requirement. This can be achieved by providing engaging widgets that present relevant information to end-users with minimal need for user input. The widgets can also trigger mobile\/web apps from within the chatbot.<\/p>\n

Using Panels and Widgets<\/strong> from the Kore.ai Bots platform, you can design interactive components to proactively present relevant information to your customers. Panels are the placeholders that hold one or more widgets. Widgets are individual components that display information to the end-users.\u00a0 Your customers can interact with your bot either in the conversation mode or directly get the required information from the widgets.<\/p>\n

Note: This feature was introduced in ver 7.2 of the platform<\/p>\n

This document gives an overview of the working and implementation of Panels and Widgets. For an step-by-step usage instructions, refer\u00a0 to this how to<\/a>.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

<\/div><\/div>
\r\n\t
\r\n\t\t
\r\n\t\t\t
\/wp-content\/uploads\/sites\/16\/PanelsWidgets-final.mp4<\/a><\/video><\/div>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div>
\r\n\t
\r\n\t\t
\r\n\t\t\t

Use Case<\/span><\/h1>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t
\r\n\t\t
\r\n\t\t\t
    \n
  1. Using Panels & Widgets, an organization offers to its employees a single interface for various work-related activities.<\/li>\n
  2. Each of the Panels gives access to various functions like Sales, HR, ITSM, etc.<\/li>\n
  3. Employee accesses these panels for information pertaining to each of the above functions and perform follow up actions.<\/li>\n
  4. As an example, HR Panel has multiple widgets showing:\n