{"id":22826,"date":"2019-11-05T10:50:05","date_gmt":"2019-11-05T10:50:05","guid":{"rendered":"https:\/\/developer.kore.ai\/v8-0\/?p=22826"},"modified":"2021-03-26T06:37:09","modified_gmt":"2021-03-26T06:37:09","slug":"how-to-create-custom-dashboard","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v8-0\/docs\/bots\/how-tos\/how-to-create-custom-dashboard\/","title":{"rendered":"How to Create Custom Dashboard"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>In this How-To, we will explore a scenario in a Banking Bot, where, various metrics will be used to analyze the bot performance and track some trends for business needs.<\/p>\n<p>For details on what Custom Dashboards are and how they are implemented in the Kore.ai Bots platform, <a href=\"\/docs\/bots\/analyzing-your-bot\/custom-dashboard\/\" target=\"_blank\" rel=\"noopener noreferrer\">refer here<\/a>.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Problem_Statement\">Problem Statement<\/span><\/h2>\n<p>A Banking Bot client wants to track the following metrics:<\/p>\n<ul>\n<li>Usage Statistics based upon the customer type;<\/li>\n<li>Transaction value breakup;<\/li>\n<li>Day-wise task success vs failure trends;<\/li>\n<li>Channel-wise usage details;<\/li>\n<li>Top tasks that are failing.<\/li>\n<\/ul>\n<p>This document gives a detailed step-by-step approach to achieving all the above-mentioned scenarios using Custom Dashboard.<\/p>\n<p>This is the Dashboard we will be building:<\/p>\n<p><a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/16\/CustomDashboard.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22827\" src=\"\/wp-content\/uploads\/sites\/16\/CustomDashboard.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095903\/CustomDashboard.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095903\/CustomDashboard-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095903\/CustomDashboard-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Pre-requisites\">Pre-requisites<\/span><\/h2>\n<ul>\n<li>Bot building knowledge.<\/li>\n<li>Custom Meta Tags usage, <a href=\"\/docs\/bots\/bot-builder-tool\/dialog-task\/custom-meta-tags\/\" target=\"_blank\" rel=\"noopener noreferrer\">refer here for more<\/a>.<\/li>\n<li>A <a href=\"\/docs\/bots\/how-tos\/creating-a-banking-bot\/\" target=\"_blank\" rel=\"noopener noreferrer\">Banking Bot<\/a> with the dialogs as mentioned below:\n<ul>\n<li><a href=\"\/docs\/bots\/how-tos\/banking-bot-transfer-funds\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Transfer Funds<\/strong><\/a>\u00a0&#8211; Dialog task walking the user through the steps in transferring money.<br \/>\n<a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/16\/BB_TransferFunds.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23459\" src=\"\/wp-content\/uploads\/sites\/16\/BB_TransferFunds.png\" alt=\"\" width=\"1361\" height=\"766\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095811\/BB_TransferFunds.png 1361w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095811\/BB_TransferFunds-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095811\/BB_TransferFunds-1024x576.png 1024w\" sizes=\"auto, (max-width: 1361px) 100vw, 1361px\" \/><\/a>In this diaog, we have included a Script node to add Custom Meta Tag, TransferValue, based upon the amount transferred. Following script was used:<\/p>\n<pre>if(context.entities.TransferAmount[0].amount &gt; 50000){\r\n   tags.addSessionLevelTag(\"TransferValue\",\"HighValue\");\r\n}\r\n\r\nif(context.entities.TransferAmount[0].amount &gt; 10000)\r\ntags.addSessionLevelTag(\"TransferValue\",\"MediumValue\");\r\n\r\nif(context.entities.TransferAmount[0].amount &gt; 0)\r\ntags.addSessionLevelTag(\"TransferValue\",\"LowValue\");<\/pre>\n<p><a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/16\/CD_transferMoney_script.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22828\" src=\"\/wp-content\/uploads\/sites\/16\/CD_transferMoney_script.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095901\/CD_transferMoney_script.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095901\/CD_transferMoney_script-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095901\/CD_transferMoney_script-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a><\/li>\n<li><strong>Manage Payee<\/strong> &#8211; For the user to manage their payee list.<a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/16\/CD_managePayee.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22830\" src=\"\/wp-content\/uploads\/sites\/16\/CD_managePayee.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095900\/CD_managePayee.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095900\/CD_managePayee-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095900\/CD_managePayee-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a>\n<p>Here we have a Script assigning customerType meta tags:<\/p>\n<pre>if(context.custType == 3){\r\n   tags.addUserLevelTag(\"CustomerType\",\"Premium\");\r\n}\r\nif(context.custType == 2){\r\n   tags.addUserLevelTag(\"CustomerType\",\"Gold\");\r\n};\r\nif(context.custType == 1){\r\n   tags.addUserLevelTag(\"CustomerType\",\"Regular\");\r\n};<\/pre>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Implementation\">Implementation<\/span><\/h2>\n<p>Let us consider how each of the metrics mentioned in the problem statement can be implemented using widgets from the Custom Dashboard.<\/p>\n<ol>\n<li>From the left navigation panel, under <strong>Dashboard<\/strong> click <strong>Custom Dashboard.<\/strong><\/li>\n<li><strong>Create New Dashboard<\/strong>.<br \/>\n<a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/16\/CD_createDashboard.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22836\" src=\"\/wp-content\/uploads\/sites\/16\/CD_createDashboard.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095858\/CD_createDashboard.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095858\/CD_createDashboard-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095858\/CD_createDashboard-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a><\/li>\n<li>Use the\u00a0<strong>Add Widget<\/strong> button to add widgets for each of the above scenarios.<\/li>\n<li>Following sections give the details for each widget.<\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Dollar_Value_Breakup\">Dollar Value Breakup<\/span><\/h3>\n<ol>\n<li><strong>Add Widget<\/strong><\/li>\n<li>Query setup:\n<ul>\n<li><strong>Dataset<\/strong> &#8211; <em>Analytics<\/em><\/li>\n<li><strong>Select<\/strong> &#8211; <em>sessionTag.TransferValue as TransferValue,count(taskName)<br \/>\n<\/em>This will let the platform know what data to fetch. Here we are using the session tag values added to the Transfer Amount task against the total number of tasks executed.<\/li>\n<li><strong>Group By<\/strong> &#8211; <em>sessionTag.TransferValue<\/em><\/li>\n<li><strong>Run<\/strong> to see the results from the above query.<\/li>\n<\/ul>\n<\/li>\n<li>Widget Setup\n<ol>\n<li>Select\u00a0<strong>Pie chart<\/strong><\/li>\n<li>Set <strong>Dimension<\/strong> to TransferValue<\/li>\n<li>Set\u00a0<strong>Metrics<\/strong> to count(taskName)<\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/16\/CD_transferMoney_setup.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22834\" src=\"\/wp-content\/uploads\/sites\/16\/CD_transferMoney_setup.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095859\/CD_transferMoney_setup.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095859\/CD_transferMoney_setup-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095859\/CD_transferMoney_setup-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a><\/li>\n<li>See the <strong>Preview<\/strong> and if all is fine <strong>Update to Dashboard<\/strong><br \/>\n<a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/16\/CD_transferMoney_preview.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22833\" src=\"\/wp-content\/uploads\/sites\/16\/CD_transferMoney_preview.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095859\/CD_transferMoney_preview.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095859\/CD_transferMoney_preview-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095859\/CD_transferMoney_preview-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a><\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Customer_Type_Summary\">Customer Type Summary<\/span><\/h3>\n<p>Repeat the above steps with the following details:<\/p>\n<ol>\n<li><strong>Add Widget<\/strong><\/li>\n<li>Query setup:\n<ul>\n<li><strong>Dataset<\/strong> &#8211; <em>Analytics<\/em><\/li>\n<li><strong>Select<\/strong> &#8211; <em>userTag.CustomerType as CustomerCategory, count(taskName)<\/em><\/li>\n<li><strong>Group By<\/strong> &#8211; <em>userTag.CustomerType<\/em><\/li>\n<li><strong>Run<\/strong> to see the results from the above query.<\/li>\n<\/ul>\n<\/li>\n<li>Widget Setup\n<ol>\n<li>Select <strong>Bar chart<\/strong><\/li>\n<li>Set <strong>Dimension<\/strong> to <em>CustomerCategory<\/em><\/li>\n<li>Set <strong>Metrics<\/strong> to <em>count(taskName)<\/em><\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/16\/CD_managePayee_Setup.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22835\" src=\"\/wp-content\/uploads\/sites\/16\/CD_managePayee_Setup.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095858\/CD_managePayee_Setup.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095858\/CD_managePayee_Setup-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095858\/CD_managePayee_Setup-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a><\/li>\n<li>See the <strong>Preview<\/strong> and <strong>Update to Dashboard<\/strong><\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Task_Fulfillment_Trend\">Task Fulfillment Trend<\/span><\/h3>\n<p>Repeat the above steps with the following details:<\/p>\n<ol>\n<li><strong>Add Widget<\/strong><\/li>\n<li>Query setup:\n<ul>\n<li><strong>Dataset<\/strong> &#8211; <em>Analytics<\/em><\/li>\n<li><strong>Select<\/strong> &#8211; <em>date,metricType, count(metricType) as TotalTasks<\/em><\/li>\n<li><strong>Filter By<\/strong> &#8211; <em>metricType = &#8216;successtasks&#8217; or metricType = &#8216;failedtasks&#8217;<\/em><br \/>\nWe want to see only Success or Failed Tasks<\/li>\n<li><strong>Group By<\/strong> &#8211; <em>date,metricType<\/em><\/li>\n<li><strong>Run<\/strong> to see the results from the above query.<\/li>\n<\/ul>\n<\/li>\n<li>Widget Setup\n<ol>\n<li>Select <strong>Bar chart<\/strong><\/li>\n<li>Set <strong>Dimension<\/strong> to <em>date<\/em><\/li>\n<li>Set <strong>Metrics<\/strong> to <em>TotalTasks<\/em><\/li>\n<li>Set <strong>Overlay<\/strong> to <em>metricType<\/em><\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/16\/CD_taskFulfill.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22840\" src=\"\/wp-content\/uploads\/sites\/16\/CD_taskFulfill.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095857\/CD_taskFulfill.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095857\/CD_taskFulfill-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095857\/CD_taskFulfill-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a><\/li>\n<li>See the <strong>Preview<\/strong> and <strong>Update to Dashboard.<\/strong><\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Top_Failure_Tasks\">Top Failure Tasks<\/span><\/h3>\n<p>Repeat the above steps with the following details:<\/p>\n<ol>\n<li><strong>Add Widget<\/strong><\/li>\n<li>Query setup:\n<ul>\n<li><strong>Dataset<\/strong> &#8211; <em>Analytics<\/em><\/li>\n<li><strong>Select<\/strong> &#8211; <em>taskName as TaskName,count(taskName) as Failures<\/em><\/li>\n<li><strong>Filter By<\/strong> &#8211; <em>metricType = &#8216;failedtasks&#8217;<\/em><br \/>\nWe want to see only Failed Tasks<\/li>\n<li><strong>Group By<\/strong> &#8211; <em>taskName<\/em><\/li>\n<li><strong>Run<\/strong> to see the results from the above query.<\/li>\n<\/ul>\n<\/li>\n<li>Widget Setup\n<ol>\n<li>Select <strong>Table chart<\/strong><\/li>\n<li>Set <strong>Dimension<\/strong> to <em>TaskName<\/em> and <em>Failures<\/em><\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/16\/CD_topFailures.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22837\" src=\"\/wp-content\/uploads\/sites\/16\/CD_topFailures.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095858\/CD_topFailures.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095858\/CD_topFailures-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095858\/CD_topFailures-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a><\/li>\n<li>See the <strong>Preview<\/strong> and <strong>Update to Dashboard<\/strong><\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Channel_Volume_Trend\">Channel Volume Trend<\/span><\/h3>\n<p>Repeat the above steps with the following details:<\/p>\n<ol>\n<li><strong>Add Widget<\/strong><\/li>\n<li>Query setup:\n<ul>\n<li><strong>Dataset<\/strong> &#8211; <em>Mesages<\/em><\/li>\n<li><strong>Select<\/strong> &#8211; <em>date,channel,count(messageId)<\/em><\/li>\n<li><strong>Group By<\/strong> &#8211; <em>date,channel<\/em><\/li>\n<li><strong>Run<\/strong> to see the results from the above query.<\/li>\n<\/ul>\n<\/li>\n<li>Widget Setup\n<ol>\n<li>Select <strong>Line chart<\/strong><\/li>\n<li>Set <strong>Dimension<\/strong> to <em>date<\/em><\/li>\n<li>Set <strong>Metrics<\/strong> to <em>count(messageId)<\/em><\/li>\n<li>Set <strong>Overlay<\/strong> to <em>channel<\/em><\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/16\/CD_channelvol.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22841\" src=\"\/wp-content\/uploads\/sites\/16\/CD_channelvol.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095857\/CD_channelvol.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095857\/CD_channelvol-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/wp-content\/uploads\/sites\/16\/20221201095857\/CD_channelvol-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a><\/li>\n<li>See the <strong>Preview<\/strong> and <strong>Update to Dashboard<\/strong><\/li>\n<\/ol>\n<p>You Custom Dashboard is ready. Setting the <strong>Date Range <\/strong>will give you the required metrics for the business scenarios.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"In this How-To, we will explore a scenario in a Banking Bot, where, various metrics will be used to analyze the bot performance and track some trends for business needs. For details on what Custom Dashboards are and how they are implemented in the Kore.ai Bots platform, refer here. Problem Statement A Banking Bot client...","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[74],"tags":[],"class_list":["post-22826","post","type-post","status-publish","format-standard","hentry","category-how-tos"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v8-0\/wp-json\/wp\/v2\/posts\/22826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v8-0\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v8-0\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v8-0\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v8-0\/wp-json\/wp\/v2\/comments?post=22826"}],"version-history":[{"count":6,"href":"https:\/\/developer.kore.ai\/v8-0\/wp-json\/wp\/v2\/posts\/22826\/revisions"}],"predecessor-version":[{"id":23498,"href":"https:\/\/developer.kore.ai\/v8-0\/wp-json\/wp\/v2\/posts\/22826\/revisions\/23498"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v8-0\/wp-json\/wp\/v2\/media?parent=22826"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v8-0\/wp-json\/wp\/v2\/categories?post=22826"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v8-0\/wp-json\/wp\/v2\/tags?post=22826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}