{"id":18136,"date":"2019-02-20T08:56:26","date_gmt":"2019-02-20T08:56:26","guid":{"rendered":"\/docs\/bots\/bot-builder\/conversation-flow\/"},"modified":"2021-03-26T07:39:55","modified_gmt":"2021-03-26T07:39:55","slug":"conversation-flow","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v8-0\/docs\/bots\/analyzing-your-bot\/conversation-flow\/","title":{"rendered":"Conversation Flows"},"content":{"rendered":"
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Conversation Flows<\/strong> provide a visual representation of the user journeys and give insights into commonly used tasks, utterances that guided the conversations, preferred paths, and usage details. You can also view the dropout rates at various stages of the conversation.<\/p>\n

Note<\/strong>: Conversation Flow is available only for user interactions with the Published Bots.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t

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The Conversation Flows offers a flow based upon the intents invoked. This gives an idea of the top intents used in the bot.<\/p>\n

NOTE: This change has been implemented in ver 7.1 of the platform. Prior to ver7.1, the sequential flow for a chat session, giving an idea of how the conversation unfolded, was provided. You can switch to that view by toggling the View tasks by sessions<\/strong> option.<\/p>\n

The default Conversation Flow gives an aggregated view of how task intents are executed, irrespective of whether the intent was executed at the beginning of the session or in the middle of a session.<\/p>\n

The view of tasks by sessions represents the entire user journey in a given conversation session sequentially.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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Access<\/span><\/h2>\n

To view the conversation flows, from the left navigation, select\u00a0Analyze -> Conversation Flows.<\/strong><\/p>\n

As mentioned above, by default the intent-wise view will be displayed, you can select session-wise view by toggling the View tasks by sessions<\/strong> option.<\/p>\n

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On Click of any node, task intents and nodes can be expanded to view different paths that the users have traversed.<\/p>\n

For any Smalltalk or FAQ, the same will be denoted by a single node.<\/p>\n

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Key Features<\/span><\/h2>\n

Let us look at the key features individually:<\/span><\/p>\n