{"id":18107,"date":"2019-02-12T05:44:48","date_gmt":"2019-02-12T05:44:48","guid":{"rendered":"https:\/\/developer.kore.ai\/v8-0\/?post_type=docs&p=16383"},"modified":"2021-03-25T06:50:52","modified_gmt":"2021-03-25T06:50:52","slug":"bots-platform-v6-2-2","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v8-0\/docs\/bots\/whats-new\/bots-platform-v6-2-2\/","title":{"rendered":"Bots Platform v6.2.2"},"content":{"rendered":"
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The feature enhancements in this release empower bot developers to design intelligent bots using options like context switching and improved machine learning training models. Enterprises have better control over their bot deployment strategy by taking advantage of smart bots and applying redaction techniques for information security compliance.<\/p>\n

Enhanced context switching and interruption handling<\/strong><\/h5>\n

In this release, the bot\u2019s context switching abilities were enhanced to handle interruptions in conversations efficiently. Developers are provided options to control such experiences. Apart from improving \u2018Hold & Resume\u2019 options at a bot level, we now allow developers to customize the “Hold & Resume” behavior for specific tasks and nodes. You can also add conditional exceptions between tasks with the ability to pass contextual data between them. Using \u2018Follow-up Intents\u2019, the bot will now capture all unattended interruptions from a conversation flow and make them accessible to the bot as an array.
\nHelp link: Interruption Handling and Context Switching<\/a><\/p>\n

Introduced Smart Bots: Reusing and extending bots<\/strong><\/h5>\n

A new bot type, Smart Bot, has been added to the Kore.ai Bots Platform in this release. Smart Bots enable enterprises to expedite the bot building process by allowing new bots to inherit the configuration and tasks of previously built bots. The child bots can then extend the inherited functionality by adding further tasks and knowledge queries, as well as localize relevant parameters using variables. All updates made to the inherited bot elements in the parent bot are automatically passed on to all connected child bots.<\/p>\n

Implemented redaction option to secure sensitive user information<\/strong><\/h5>\n

Kore.ai now allows you to redact any sensitive information that users share with bots. When you enable redaction for an information type, you can transform its value into a pattern that contains garbled content so critical information is not exposed. Redaction helps secure user trust, protect personally identifiable Information, and comply with data privacy regulations.
\nHelp link: Redacting Personally Identifiable Information (PII)<\/a><\/p>\n

Reduce Redundant Efforts with Reusable Functions<\/strong><\/h5>\n

Many of your bot elements share similar functionality. Using the Custom Script file, they can now share the code too. Custom Script file considerably reduces redundant development efforts by helping you to collate and upload reusable utility functions. Once you upload a custom script file to the bot, all the functions in the file can be invoked from anywhere in the bot using function calls.
\nHelp link: Reusing Bot Functions with Custom Script File<\/a><\/p>\n

De-Couple Bot Content from Bot Definitions<\/strong><\/h5>\n

Bot building involves extensive content management efforts and coordination between globally-distributed developers and content authors or copyright team. Our newly introduced Content variables make the bot building exercise more seamless by abstracting bot content configuration. Using Content Variables, programmers can avoid hard-coding the bot content into specific bot elements and authors don’t have to be exposed to the bot configurations. Both these parties can rely on language-specific variables file, with the authors building the content into the file and programmers using variables to make content accessible to the bot components.
\nHelp Link: Using Bot Variables<\/a><\/p>\n

Provided user control over importing and exporting bots<\/strong><\/h5>\n

Users can now exercise more control over bot components during imports and exports with new options made available in this release. When you import a bot or a dialog, you can choose one of the following modes to suit your purpose:<\/p>\n