{"id":18046,"date":"2018-05-04T07:47:19","date_gmt":"2018-05-04T07:47:19","guid":{"rendered":"https:\/\/developer.kore.ai\/v8-0\/?post_type=docs&p=13873"},"modified":"2021-03-25T16:15:31","modified_gmt":"2021-03-25T16:15:31","slug":"adding-webhook-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v8-0\/docs\/bots\/channel-enablement\/adding-webhook-channel\/","title":{"rendered":"Adding WebHook as a channel"},"content":{"rendered":"
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Webhook channel provides a generic webhook integration to connect your bot with any external communication systems. Kore.ai platform provides standard request and response APIs to be used to send and receive text messages. End user\u2019s input through a voice, keypad, or any other means needs to be converted to plain text before it is sent to the Kore.ai platform using the request API.<\/p>\n

NOTE<\/strong>: From ver 7.0 you can enable multiple WebHook channels to your Bot, once added the WebHook channel will not be disabled from the Channel list and you can use the same process to enable another WebHook channel with a different name. The webhook channels with name and type mentioned (webhook ) will be available at channels filter at the dashboard and analyze section to views the metrics on the applied channel. You will be able to apply channel-specific overrides for each of the webhook channels created\/enabled – channel selection drop will show all the webhook channels created. Further, all the channels will be available for selection during the Bot deployment.<\/p>\n

Pre-requisites<\/strong><\/span><\/h2>\n

To enable the Webhook channel for your Kore.ai bot, you need to:<\/p>\n

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  1. Associate App-<\/b>-To enable the Webhook channel for your Kore.ai bot, you need to associate the channel with either an existing app in your Kore.ai account or create a new app.<\/li>\n
  2. Select Integration Mode- <\/b> You will need to enable an integration mode that is supported by the channel based on your business requirement. You can copy the Webhook URL from the configurations tab of the channel.<\/li>\n
  3. Review Payload Formats- <\/b> Review Payload formats for verifying the integration.<\/li>\n<\/ol>\n

    To access Bot Platform\u2019s public APIs, the application making the API request requires authentication. Kore.ai uses the JWT (JSON Web Token) technology to handle the authentication. For a quick overview of the JWT token, read Introduction to JWT tokens<\/a>.<\/p>\n

    Configuring Webhook as a channel<\/b><\/span><\/h2>\n
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    1. In the Bots<\/b> section of the Bot Builder, click the Bot to which you want to add the Webhook channel.<\/li>\n
    2. On the Channels<\/b> tab, click the Webhook<\/b> icon. The Webhook<\/b> page gets displayed.
      \"\"<\/a><\/li>\n
    3. Navigate to Configurations<\/b> tab of this page and associate this channel with an app.<\/li>\n
    4. Give a\u00a0Name<\/strong> to the Channel.<\/li>\n
    5. You may select any of the existing Apps<\/strong> available in your Kore.ai account or create a new app.<\/li>\n
    6. Enter a name for the app and click Create. The app gets created and Client ID<\/strong> and Client Secret<\/strong> is generated. Copy the Client ID and Client Secret details.<\/li>\n
    7. Webhook channel supports both synchronous<\/strong> and asynchronous<\/strong> modes and depending on your business needs, you can enable one of these modes in the Configurations tab.\n