{"id":18031,"date":"2018-01-16T09:30:46","date_gmt":"2018-01-16T09:30:46","guid":{"rendered":"http:\/\/developer.kore.ai\/v8-0\/?post_type=docs&p=12639"},"modified":"2021-03-26T08:14:23","modified_gmt":"2021-03-26T08:14:23","slug":"enabling-additional-languages-for-the-universal-bot","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v8-0\/docs\/bots\/advanced-topics\/universal-bot\/enabling-additional-languages-for-the-universal-bot\/","title":{"rendered":"Enabling Additional Languages for the Universal Bot"},"content":{"rendered":"
\r\n\t
\r\n\t\t
\r\n\t\t\t

Like standard bots, you can enable more than one language for universal bots, but the functionality is completely different.<\/p>\n

When you enable a new language for a standard bot, you need to upload language packs consisting of the entire bot definitions. Whereas to enable a new language for a universal bot, you just need to set up the corresponding default dialog.<\/p>\n

Universal bots do not obtain the enabled languages of the linked bots. You must enable default and additional languages for the universal bot. When user utterances are made in an enabled language, the universal bot routes it to only those linked bot tasks that have the same language enabled. For example, if German is enabled for the universal bot and a user utters in German, the NLP engine looks for all the linked bot tasks that support German and sends the utterance only to those tasks.<\/p>\n

Note<\/b>: If a user interacts with the universal bot in a non-enabled language, it sends a standard response in the default language requesting the user to interact in one of the supported languages. Also, if none of the linked tasks have a relevant response, the bot triggers the language-specific default dialog.<\/div>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n
<\/div><\/div>\r\n\t
\r\n\t\t
\r\n\t\t\t

Before you Begin<\/strong><\/p>\n

This article assumes that you understand the fundamentals of multi-language bots in Kore.ai and therefore focuses on the aspects specific to the universal bots. For the fundamentals of multi-language bots in the Bots Builder, refer to Building Multi-Language Bots<\/a>.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

<\/div><\/div>\r\n\t
\r\n\t\t
\r\n\t\t\t

Enable Language<\/span><\/h3>\n

Follow these steps to enable an additional language for a universal bot:<\/p>\n

    \n
  1. Open the universal bot for which you want to configure new channels.<\/li>\n
  2. Hover over the gear icon on the left navigation panel and click Settings -> Config Settings<\/b>.<\/li>\n
  3. Below the General Settings tab, click Language Management<\/b>.
    \n    \"\"<\/a><\/li>\n
  4. On the Language Management window, click Enable <\/b>next to the language you want to.
    \n    \"\"<\/a><\/p>\n
    Note<\/b>: If a language is already enabled, you won\u2019t be able to see the Enable button for that language.<\/div>\n<\/li>\n
  5. Under the Language Selection Time Frame<\/strong> (scroll down to view this option) select one of these options:\n