Bot Settings

Conversation Sessions

Conversation sessions are defined as an uninterrupted interaction between the bot and the user. These sessions are used in multiple analytics dashboards in Bot Builder as well as Bot Admin Console platforms. Kore.ai virtual assistant platform allows you to customize how these Conversation Sessions are to be created and closed.…

Redacting Personally Identifiable Information

Personally identifiable information (PII), or sensitive personal information (SPI), refers to information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Some examples of PII include Social Security Number, email address, credit card…

Customizing Error Messages

In Bot Builder, each Bot and task contains a set of predefined error messages along with actions for standard HTTP Status codes returned for an HTTP Request method. In most cases, the default response and action are sufficient for an end-user response, however, you may need to handle other HTTP…

Bot Management

The topics dealt with in this section include Importing and Exporting Bots, Deleting Bots, and viewing Bot change logs. You might want to refer to Bot Variables and how these can be managed. Refer here for more. Importing and Exporting Bots Kore.ai allows you to export and import a bot's…

Bot Functions

Custom Script file enables you to collate and manage reusable utility JavaScript functions that can be used by different tasks, nodes, and other bot elements. Once you upload a custom script file to the bot, it reduces the redundant development efforts by making all the functions in the file accessible…

General Settings

To modify the general settings of a bot, hover over the side navigation panel of the bot and click Settings -> Config Settings. The General Settings tab opens by default. General Bot Settings Modify one or more of the settings described in the following table. Field Description Bot Name The…

Bot Settings

After you create a bot using Bot Builder, you may need to change or define advanced and optional settings, for example, to update or add a bot icon, or description. This topic describes how to edit an existing bot. Modifying Your Bot Settings Follow these steps to open the bot's…