{"id":22652,"date":"2019-11-01T09:48:47","date_gmt":"2019-11-01T09:48:47","guid":{"rendered":"https:\/\/developer.kore.ai\/v7-3\/?p=22652"},"modified":"2020-01-24T07:07:08","modified_gmt":"2020-01-24T07:07:08","slug":"small-talk","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v7-3\/docs\/bots\/bot-builder-tool\/small-talk\/","title":{"rendered":"Small Talk"},"content":{"rendered":"
\r\n\t
\r\n\t\t
\r\n\t\t\t

Small Talk<\/strong> refers to the casual conversations that a Bot can have with the end users. Ability to engage end-users in casual conversations helps socialize your bot and improves the recall rates.<\/p>\n

The Small Talk conversation can be designed as a series of interaction volleys between the Bot and the user. Bots that can answer social inputs like \u2018How Are You?\u2019 are more likely to create a positive impression for your bot and help build an invaluable connection with the user. Using Custom Small Talk feature build a personality and train the bot to conduct casual conversations around your areas of interest. You can also build nested conversations to answer follow-ups during a conversation and make the bot more engaging.<\/p>\n

This feature was introduced in ver 7.1 of Kore.ai Bot Builder platform. It replaces some of the Standard Responses that were greetings and small talk in nature, you can extend the bot\u2019s built-in Small Talk abilities.\u00a0<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

<\/div><\/div>\r\n\t
\r\n\t\t
\r\n\t\t\t

Default Small Talk<\/span><\/h2>\n

Small Talk is a Bot level task that can be configured as per your Bot needs. When you create a new Bot, the Small Talk of group greetings<\/strong> is generated by default.<\/p>\n

\"\"<\/a><\/p>\n

Note that when you open the Small Talk Task in an existing Bot<\/span>, you will be informed of the migration of Standard Responses related to Greetings to the Small Talk feature. You can choose not to Proceed<\/strong> and continue with the Standard Responses.<\/p>\n

NOTE that if you proceed with the migration, the Greetings will be permanently deleted from the Standard Responses section and cannot be retrieved.<\/p>\n

\"\"<\/a><\/p>\n

The following are the messages under Greetings group (these are the Standard Responses of Greeting and other categories that will be migrated to Small Talk once you choose to Proceed<\/strong>)<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
greetings<\/th>\n<\/tr>\n
Response when User says Hi<\/td>\nShown when the user says hi<\/em>, hello<\/em>, hey<\/em>, etc, or just enters the bot’s name.<\/td>\n<\/tr>\n
Response to ‘how are you’?<\/td>\nUser asks “how are you?”
\nNL interprets the following ways in which the user can say that:
\n<how are you>, <how are u doing> <how are u how are u>
\n<how have u been doing> <how have`u`been> <how`do`u`do> <how`are`u`doing> <how`are`u>
\nwhazzupp whatcha`upto watsup wassup howzit
\ncomment`est`vous comment`ca`va ca`va
\n<what`up <what`is`up`today
\n<what`is`up <what`is`the`word> <what`is`the`latest`word> <what`is`new> <what`is`happening>
\n<what`is`going`on> <what’up <is`everything`OK <is`everything`alright <how`you`feeling
\n<how`you`doing <how`is`tricks <how`is`life <how`is`it`going <how`is`everything
\n<how`is`by`you <how`have`you`been`doing> <how`have`you`been> <how`goes> <how`goes`things
\n<how`goes`it <how`is`your`day <how`do`you`do> <how`are`you> <how`are`things>
\n<heya><\/td>\n<\/tr>\n
Response to ‘who are you?’<\/td>\nShown when the user says “who are you”<\/td>\n<\/tr>\n
User says ‘great’, ‘awesome’, etc. when there is no task in context<\/td>\nShown when the user says great, awesome, etc. (probably after finishing a task)<\/td>\n<\/tr>\n
User says ‘that helped’, ‘that was useful’, etc.<\/td>\nShown when the user says good, great, awesome, cool, \u201cfair enough\u201d, \u201cthat helped\u201d, \u201cit helps\u201d, \u201cthat was useful\u201d, \u201cthat was handy\u201d etc. (probably after finishing a task)<\/td>\n<\/tr>\n
User says ‘no’, ‘nope’, etc. when there is no task in context<\/td>\nThis is small talk in the response to user utterance is \u2013 \u2018No\u2019,\u2019Nopes\u2019 etc.<\/td>\n<\/tr>\n
User says ‘I am done’, ‘That’s it for now’, etc. when there is no task in context<\/td>\nShown when the user says \u201cI am done\u201d, \u201cthat\u2019s it for now\u201d, \u201cthat\u2019s all\u201d, done, etc. (probably after finishing a task)<\/td>\n<\/tr>\n
User implies to end the conversation (eg. ‘good night’, ‘bye’, ‘ttyl’)<\/td>\nThis condition occurs only for Dialog tasks for which the following Follow-up Tasks Setting is configured: \u201cYes, at the end of this dialog ask the user to select and perform a task from \u2018Follow-up task\u2019 list in the Dialog settings.\u201d The bot shows this message when it presents the Follow-Up Intents array to the user at the end of the Dialog.<\/td>\n<\/tr>\n
User says thanks<\/td>\nShown when user thanks the bot.<\/td>\n<\/tr>\n
User says ‘OK’, ‘fine’, ‘yes’ etc. when there is no task in context<\/td>\nShown when the user says OK, fine, got it, etc (probably after finishing a task)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\"\"<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

<\/div><\/div>\r\n\t
\r\n\t\t
\r\n\t\t\t

Overview<\/span><\/h2>\n

Small Talk is a series of User Utterances and Bot Responses. The primary objective of Small Talk is to engage users in casual conversations and in general, functional topics or business transactions are not included in Small Talk.<\/p>\n

The various User queries in Small Talk can be categorized into groups and assigned hierarchical structure. Greetings category will be auto-generated by default for all new bots. This group contains various questions related to greetings and pleasantries. You can define additional groups or categories and build interaction flows under each group.<\/p>\n