{"id":17985,"date":"2017-03-24T19:37:52","date_gmt":"2017-03-24T19:37:52","guid":{"rendered":"https:\/\/developer.kore.com\/?post_type=docs&p=10595"},"modified":"2021-03-30T10:21:38","modified_gmt":"2021-03-30T09:21:38","slug":"adding-the-cisco-tropo-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v7-2\/docs\/bots\/channel-enablement\/adding-the-cisco-tropo-channel\/","title":{"rendered":"Adding the Cisco Tropo Channel"},"content":{"rendered":"
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IMPORTANT: Tropo has announced to discontinue its services. Please proceed with the channel setup only if you have a live Tropo account. You may refer here<\/a> to verify the status of your Tropo account.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t

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Adding the Cisco Tropo channel to your Kore.ai Bot is a 3-step process to allow end-users for your bot to interact using their Tropo<\/em>\u00a0accounts.\u00a0To add the Cisco Tropo channel to your bot, you will need to:<\/p>\n

    \n
  1. Create a Tropo App<\/strong> – Create and configure a new app in Tropo,<\/em>\u00a0and then\u00a0copy the Tropo app data into Kore.ai Bot Builder.<\/li>\n
  2. Access using\u00a0API Key<\/strong>\u00a0– Add Web API Details in Tropo<\/em>, and then copy generated API keys from Tropo<\/em> into the Bot Builder Cisco Tropo channel Access API Key<\/strong>\u00a0tab.<\/li>\n
  3. Enable the Channel<\/strong> – In Bot Builder, save the channel settings.<\/li>\n<\/ol>\n

    When you add the Cisco Tropo\u00a0channel to your bot, end-users for your bot can interact with your bot using the Tropo<\/em> client.
    \nTo add the Cisco Tropo channel to a bot<\/strong>
    \nTo complete this procedure, you must already have a Tropo<\/em> account and be a member of a Tropo<\/em> team.<\/p>\n

      \n
    1. In Bot Builder, in the Bots<\/strong>\u00a0section, click\u00a0the Bot that\u00a0you want to add the Cisco Tropo\u00a0channel to.<\/li>\n
    2. On the Channels<\/strong>\u00a0tab, click the Expand<\/strong>\u00a0 icon for the Cisco Tropo<\/strong>\u00a0section. The Cisco Tropo\u00a0Channel<\/strong> page is displayed.<\/li>\n
    3. In a new browser tab, sign in to your Tropo<\/em> account and then go to\u00a0https:\/\/www.tropo.com\/login\/<\/a>.<\/li>\n
    4. On the My Apps<\/strong> page, click Create New App<\/strong>. as shown in the following illustration.
      \n      \"Cisco<\/a><\/li>\n
    5. In Bot Builder, on the Create your new app<\/strong>\u00a0page,\u00a0in the Basic information<\/strong> section, enter a name for your app, for example, My Kore.ai App<\/span><\/em>.<\/li>\n
    6. In the Type of Application<\/strong> section, select\u00a0Web (HTTP) API<\/strong>, and then copy\u00a0the Bot Builder Cisco Tropo Channel<\/strong> page Callback URL<\/strong> on the Access API Key<\/strong> tab into the\u00a0Web (HTTP) API<\/strong> field in Tropo.<\/li>\n
    7. In the Phone number<\/strong> section in Tropo<\/em>, choose a country in the first field, select\u00a0Standard:Voice and SMS<\/strong> in the next field, and then optionally change the phone number location in the third field.<\/li>\n
    8. Click Create App<\/strong>. The < Your App Name<\/em> ><\/strong> page is displayed.<\/li>\n
    9. Copy the Number<\/strong> in the Numbers<\/strong> section in Tropo<\/em>, for example, 307-555-1212<\/span>, to the Phone Number<\/strong> field in Bot Builder on the Create Tropo App<\/strong> tab, and then select the country code.<\/li>\n
    10. From the API Keys<\/strong> section in Tropo<\/em>, copy the messaging<\/strong> key to the API Key<\/strong> field in Bot Builder, and then click Next<\/strong>.\u00a0The Enable Channel<\/strong> tab is displayed.<\/li>\n
    11. Click Save<\/strong>.<\/li>\n<\/ol>\n

      The Successfully added Cisco Tropo channel<\/em> message is displayed at the top of the Bot Builder Home<\/strong> page. In Tropo<\/em>, it is optional\u00a0to submit your app to the Tropo<\/em> App Directory.<\/p>\n

      Editing the Cisco Tropo\u00a0Channel<\/span><\/h1>\n

      To edit the Cisco Tropo\u00a0channel, hover your mouse over the channel to modify, and then click the Settings<\/strong> \u00a0icon displayed to show the command menu displayed in the following illustration.
      \n      \"Channels<\/a>
      \nSelect one of the following commands to modify the channel:<\/p>\n