{"id":18036,"date":"2018-01-31T06:27:31","date_gmt":"2018-01-31T06:27:31","guid":{"rendered":"http:\/\/developer.kore.ai\/developer-2\/?post_type=docs&p=13127"},"modified":"2021-03-25T10:11:58","modified_gmt":"2021-03-25T10:11:58","slug":"adding-liveperson-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v7-0\/docs\/bots\/channel-enablement\/adding-liveperson-channel\/","title":{"rendered":"Adding the LivePerson Channel"},"content":{"rendered":"

To add LivePerson as a channel to your Kore.ai bot, you will need to add a Bot user in LivePerson and setup the integration. Adding the LivePerson channel to your Kore.ai Bot allows end-users for your bot to interact with your bot using their LivePerson<\/em> account.To add the LivePerson channel to your Bot, you will need to:<\/p>\n

    \n
  1. Create a Bot Skill<\/b>– To enable LivePerson as a channel for your Kore.ai bot, you will need to sign into LivePerson portal and create a bot skill. Initially, you must have created and registered for a LivePerson developer account.<\/li>\n
  2. Add User-<\/b> To add a Bot user in LivePerson channel, define Bot User details and other permissions.<\/li>\n
  3. Generate API key<\/b>– Copy the authorization details to enter them in the \u2018Configurations\u2019 tab of the LivePerson channel page.<\/li>\n
  4. Enable channel-<\/b> After completing the integration and entering the Configuration details, you will need to enable channel.<\/li>\n<\/ol>\n
    To add the LivePerson channel:<\/strong><\/h5>\n
      \n
    1. In the Bots<\/b> section of the Bot Builder, click the Bot that you want to add the LivePerson channel to.<\/li>\n
    2. On the Channels<\/b> tab,click the LivePerson<\/b> icon. The LivePerson Channel<\/b> page gets displayed.<\/li>\n
    3. In a new browser tab, sign in to your LivePerson account as an administrator and then navigate to the Users tab.<\/li>\n
    4. In the Users section, click on the Skill tab<\/strong>\u00a0and select\u00a0Add Skill<\/strong>\u00a0to create a new skill (From the bottom bar)<\/li>\n
    5. Add the skill name as <bot_name>. E.g. if your Kore.ai bot name is Weather Bot, then the skill name should be Weather Bot_bot.<\/li>\n
    6. Give a Description<\/b> for your bot, and then un-select the option \u2018Conversation assigned to skill can be transferred to other skills\u2019 and click Save<\/b> to \u2018Save\u2019 the skill.
      \n\"\"<\/a><\/li>\n
    7. To Add User, in the Add user\u00a0<\/b>page, select User Type<\/b>\u00a0as\u00a0Bot<\/b>\u00a0and provide all other required details.<\/li>\n
    8. Enter a Login name, Email, Nickname, Employee ID and Name. The nickname and name will be displayed on the screen in the user chat.<\/li>\n
    9. Provide a URL<\/b> for the Bot avatar.<\/li>\n
    10. Choose the Login method as\u00a0API Key<\/b>, and select Generate API Key<\/b>\u00a0option from \u2018Api key\u2019 dropdown to generate new API key. Make note of the App key, Secret, Access Token and Access Token Secret and provide them in the Configurations tab of the LivePerson Channel page.<\/li>\n
    11. Select Agent\u00a0<\/b>as the option in Assignment dropdown, set \u2018Max no. live chats\u2019 as Unlimited<\/b>, and select the skill that was created in the previous step in \u2018Skills\u2019 dropdown.
      \n      \"\"<\/a><\/li>\n
    12. Navigate to the Configurations tab, and in the Account ID<\/b> field, enter your LivePerson account ID.<\/li>\n
    13. In the Login Name<\/b> field, provide your \u2018Login Name\u2019 of the Bot user from your LivePerson account.<\/li>\n
    14. To enter the API Key<\/b> Details, Provide details of API KEY associated with your LivePerson user account.<\/li>\n
    15. In the Enable Channel<\/b> section, select Yes<\/b> to activate the channel, and then click Save<\/b> to complete user creation process.<\/li>\n<\/ol>\n

      Editing the LivePerson Channel<\/span><\/h1>\n

      To edit the Live Person channel, hover your mouse over the channel to modify, and then click the Settings<\/b> icon to display the command menu as shown in the following illustration.
      \n      \"\"<\/a>
      \nSelect one of the following commands to modify the channel:<\/p>\n