{"id":17977,"date":"2017-02-17T13:52:30","date_gmt":"2017-02-17T13:52:30","guid":{"rendered":"https:\/\/developer.kore.com\/?post_type=docs&#038;p=10166"},"modified":"2021-03-25T06:23:24","modified_gmt":"2021-03-25T06:23:24","slug":"whats-new-in-this-release-bot-builder","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v7-0\/docs\/bots\/whats-new\/whats-new-in-this-release-bot-builder\/","title":{"rendered":"What&#8217;s New"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>The Kore.ai Bots Platform contains many new and enhanced features. This topic lists and describes most of those new and enhanced features as release notes for each new Bots Platform major product release.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Bots_Platform_v70\">Bots Platform v7.0<\/span><\/h2>\n<p>This section contains major and minor release information for the Kore.ai Bots Platform v7.0 released on June 15, 2019.<\/p>\n<p><span style=\"font-weight: 400;\">This release includes features that help enhance the user experience by enabling intent detection based on Traits and Context Management, event transition based on Sentiment Analysis. Many features have been improved to allow for building better and efficient Bots.<\/span><\/p>\n<p><a href=\"#previous\">See Previous Major Releases<\/a><\/p>\n<h6><b>Traits<\/b><\/h6>\n<p><span style=\"font-weight: 400;\">Kore.ai introduces a new NLP feature called <b>Traits <\/b>using which bots can identify the attributes\/entities which can be inferred from user utterances and improve intent detection. The utterances may not directly convey any specific intent, but the traits present in the utterances can be used to drive the intent detection and bot conversation flow. <\/span><a href=\"\/v7-0\/docs\/bots\/nlp\/traits\/\">Learn more<\/a>.<\/p>\n<h6><b>Sentiment-based event management<\/b><\/h6>\n<p><span style=\"font-weight: 400;\">Newly introduced <b>bot level sentiment based event <\/b>feature will now allow you to intelligently identify the changes in the tone of the conversation and automatically perform actions matching the mood of the user. <\/span><a href=\"\/v7-0\/docs\/bots\/advanced-topics\/sentiment-management\/\">Learn More<\/a>.<\/p>\n<h6><b>Context Management<\/b><\/h6>\n<p>You can now configure\u00a0<strong>follow-ups and nested intents across FAQs and dialog tasks.<\/strong> Context management is further improved to handle timeouts against conversations on hold.\u00a0<a href=\"\/v7-0\/docs\/bots\/bot-intelligence\/context-management\/\">Learn More<\/a>.<\/p>\n<h6><strong>Other Enhancements<\/strong><\/h6>\n<ul>\n<li><span style=\"font-weight: 400;\">A new Entity &#8211; <\/span><b>Remote Lookup<\/b><span style=\"font-weight: 400;\"> has been introduced with an ability to call remote services to populate entity values. This entity can be used to perform custom validations through a service call to external systems and then extract the entity value by mapping the response to &#8216;List of values&#8217; entity.<\/span> <a href=\"\/v7-0\/docs\/bots\/bot-builder-tool\/dialog-task\/entity-types\/#lookup\">Learn More<\/a>.<\/li>\n<li><strong>Composite Entities <\/strong>have been enhanced with support for Entity Patterns in addition to Composite Patterns.<\/li>\n<li><span style=\"font-weight: 400;\"><b>Knowledge Collection &#8211; Search in Answer<\/b> configuration will allow the identification of FAQs by matching the user input against the answer section, instead of only matching with questions. This will be applied only if no FAQs are identified from questions.<\/span>\u00a0<a style=\"background-color: #ffffff;\" href=\"\/v7-0\/docs\/bots\/nlp\/knowledge-graph\/#search-in-answer\">Learn more<\/a><span style=\"color: inherit;\">.<\/span><\/li>\n<li><strong>Language Detection<\/strong>: A new in-house algorithm has been implemented for identifying the end-user language.<\/li>\n<li><span style=\"font-weight: 400;\">In addition to the existing platform support for 14 languages, you can now create and publish bots in the <strong>Russian<\/strong>, <strong>Polish<\/strong>, and <strong>Ukranian<\/strong> languages.<\/span>\u00a0<a style=\"background-color: #ffffff;\" href=\"\/v7-0\/docs\/bots\/advanced-topics\/multi-lingual\/building-multi-language-bots\/\">Learn more<\/a>.<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Fundamental Meaning <\/strong>and <strong>Knowledge Collection<\/strong> configurations can be language specific, for Multilingual Bots.<\/span><\/li>\n<li><strong>Bot Analytics<\/strong> enhancements (<a href=\"\/v7-0\/docs\/bots\/analyzing-your-bot\/bot-analysis\/\">learn more<\/a>):\n<ul>\n<li>Channel-specific Unique ID is displayed in the Bot Analyze statistics<\/li>\n<li>Inclusion of Webhook nodes under the &#8216;Performance&#8217; tab in Analyze module<\/li>\n<li>Ability to distinguish ambiguity cases in Analyze<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Conversation Flow<\/strong> has been enhanced for experience improvements and coverage of interruptions and linked tasks. <a href=\"\/v7-0\/docs\/bots\/analyzing-your-bot\/conversation-flow\/\">Learn More<\/a>.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Knowledge Collection<\/strong>\u00a0has been enhanced for:<\/span>\n<ul>\n<li>improved developer experience for extracting and organizing FAQs;<\/li>\n<li>added support for auto-correction, customization of stop words and engine improvements;<\/li>\n<li>customizing interruption settings for FAQs;<\/li>\n<li>handling of deleted FAQs or nodes in the published copy of the Bot.<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Improved <strong>Meta Tags<\/strong> functionality allows for adding tags from the Bot builder UI for each node and use these tags as filters in insights and metrics pages.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provision to enable <strong>multiple webhook channels<\/strong> has been made. <a href=\"\/v7-0\/docs\/bots\/channel-enablement\/adding-webhook-channel\/\">Learn More<\/a>.<\/span><\/li>\n<li>Ability to send <strong>unmasked PII data<\/strong> when Agent conversation is in progress. <a href=\"\/v7-0\/docs\/bots\/bot-builder-tool\/dialog-task\/working-with-the-agent-transfer-node\/#Before_you_Begin_Registering_the_App\">Learn More<\/a>.<\/li>\n<li>On on-prem installations, the Bot Admin has the option to disable all self-sign options for Bot platform users. <a href=\"\/v7-0\/docs\/bots\/bot-admin\/enrollment\/enrollment\/#preferences\">Learn More<\/a>.<\/li>\n<li><span style=\"font-weight: 400;\">Support for new channels: <\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Bots platform now supports <\/span><b>WhatsApp<\/b><span style=\"font-weight: 400;\"> as a channel along with <\/span><b>On-Prem version of Skype for Business <\/b><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Kore.ai platform now supports rich text media messages with images, quick replies and Rich card carousels on <\/span><b>SMS channel using RCS Business Messaging<\/b><span style=\"font-weight: 400;\">. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Open source enterprise messenger <\/span><b>Mattermost<\/b><span style=\"font-weight: 400;\"> is also supported now.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Kore.ai now provides integration with <\/span><b>Blue Prism RPA<\/b><span style=\"font-weight: 400;\"> and also <\/span><b>LiveBank<\/b><span style=\"font-weight: 400;\"> SDKs<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2 id=\"previous\"><span class=\"ez-toc-section\" id=\"Previous_Major_Releases\">Previous Major Releases<\/span><\/h2>\n<p>This section contains archived Bots Platform release information.<br \/>\n<strong>Note:<\/strong> Version 3 was not released publicly.<\/p>\n<h6><a href=\"\/docs\/bots\/whats-new\/bots-platform-v6-4\/\">Version 6.4 released on March 9, 2019<\/a><\/h6>\n<h6><a href=\"\/kore-ai-conversational-platform\/whats-new\/whats-new-in-this-release-bot-builder\/bots-platform-v6-3\/\">Version 6.3 released on Nov 24, 2018<\/a><\/h6>\n<h6><a href=\"\/kore-ai-conversational-platform\/whats-new\/whats-new-in-this-release-bot-builder\/bots-platform-v6-3\/\">Version <\/a><a href=\"\/kore-ai-conversational-platform\/whats-new\/whats-new-in-this-release-bot-builder\/bots-platform-v6-2-2\/\">6.2.2 released on July 21, 2018<\/a><\/h6>\n<h6><a href=\"\/kore-ai-conversational-platform\/whats-new\/whats-new-in-this-release-bot-builder\/bots-platform-v6-2\/\">Version 6.2 released on May 18, 2018<\/a><\/h6>\n<h6><a href=\"\/kore-ai-conversational-platform\/whats-new\/whats-new-in-this-release-bot-builder\/bots-platform-v6-1\/\">Version 6.1 released on Jan 27, 2018<\/a><\/h6>\n<h6><a href=\"\/kore-ai-conversational-platform\/whats-new\/whats-new-in-this-release-bot-builder\/bots-platform-6-0\/\">Version 6.0 released on Nov 04, 2017<\/a><\/h6>\n<h6><a href=\"\/kore-ai-conversational-platform\/whats-new\/whats-new-in-this-release-bot-builder\/bots-platform-v5-0\/\">Version 5.0 released on Sep 13, 2017<\/a><\/h6>\n<h6><a href=\"\/kore-ai-conversational-platform\/whats-new\/whats-new-in-this-release-bot-builder\/bots-platform-v4-0\/\">Version 4.0 released on Aug 17, 2017<\/a><\/h6>\n<h6><a href=\"\/kore-ai-conversational-platform\/whats-new\/whats-new-in-this-release-bot-builder\/bots-platform-v2-4\/\">Version 2.4 released on Jun 14, 2017<\/a><\/h6>\n<h6><a href=\"\/kore-ai-conversational-platform\/whats-new\/whats-new-in-this-release-bot-builder\/bots-platform-v2-3\/\">Version 2.3 released on Apr 16, 2017<\/a><\/h6>\n<h6><a href=\"\/kore-ai-conversational-platform\/whats-new\/whats-new-in-this-release-bot-builder\/bots-platform-v2-2\/\">Version 2.2 released on Mar 10, 2017<\/a><\/h6>\n<h6><a href=\"\/kore-ai-conversational-platform\/whats-new\/whats-new-in-this-release-bot-builder\/bots-platform-v2-1\/\">Version 2.1 released on Feb 15, 2017<\/a><\/h6>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"The Kore.ai Bots Platform contains many new and enhanced features. This topic lists and describes most of those new and enhanced features as release notes for each new Bots Platform major product release. Bots Platform v7.0 This section contains major and minor release information for the Kore.ai Bots Platform v7.0 released on June 15, 2019....","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"class_list":["post-17977","post","type-post","status-publish","format-standard","hentry","category-whats-new"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v7-0\/wp-json\/wp\/v2\/posts\/17977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v7-0\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v7-0\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v7-0\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v7-0\/wp-json\/wp\/v2\/comments?post=17977"}],"version-history":[{"count":16,"href":"https:\/\/developer.kore.ai\/v7-0\/wp-json\/wp\/v2\/posts\/17977\/revisions"}],"predecessor-version":[{"id":22653,"href":"https:\/\/developer.kore.ai\/v7-0\/wp-json\/wp\/v2\/posts\/17977\/revisions\/22653"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v7-0\/wp-json\/wp\/v2\/media?parent=17977"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v7-0\/wp-json\/wp\/v2\/categories?post=17977"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v7-0\/wp-json\/wp\/v2\/tags?post=17977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}