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Overview
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Adding a Kore.ai Bot
Choosing a Channel for a Bot
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  1. Home
  2. Docs
  3. Bots
  4. Bot Store
  5. Choosing a Channel for a Bot

Choosing a Channel for a Bot

When you find a Bot at the Kore.ai Bot Store that you want, the next step is to decide how you want to get messages from the Bot.
For example, if you want the GitHub bot, it is available for the Kore.ai messaging channel, the email channel, or the Slack channel. You can select to use a Bot in more than one channel, for example, for alert notifications, you could set up the Bot for both Email and SMS alerts.
github
Based on the type of Kore.ai Bot, the available channels may vary because of the context in which these Kore.ai Bots can be used, and how the Bot is defined by Kore.ai or a developer.

Today, Kore.ai Bots can be available on the following channels:

  • Email – Generates an email address that end-users can send messages to interact with your bot. For more information, see Adding the Email Channel.
  • Twilio – Displays the Twilio Channel page used to define settings for the Twilio messaging gateway to allow end-users to interact with your bot using SMS text messages. For more information, see Adding the Twilio Channel.
  • Kore.ai – The bot users can access your bot using the Kore.ai Messaging application. By default, the Kore.ai channel is always enabled. For more information, see Adding the Kore.ai Channel.
  • Facebook Messenger – Displays the Facebook Messenger Channel page used to define settings to allow end-users to interact with your bot using the Facebook Messenger application. This is a six-step configuration process. For more information, see Adding the Facebook Messenger Channel.
  • Slack – Displays the Slack Channel page used to define settings to allow end-users to interact with your bot using Slack. This is a four-step process. For more information, see Adding the Slack Channel.
  • Web / Mobile Client – Displays the Web / Mobile Client Channel page that you can use to register your company application and generate authentication tokens to allow end-users to interact with your bot using your company application. Only one company application can be registered to your bot, and only one set of authentication tokens are generated per bot for applications using the Kore.ai SDKs. For more information, see Adding the Web/Mobile Client Channel.
  • Cisco Spark – Opens the Cisco Spark Channel page used to define the Cisco app registration, generate security tokens, and then integration with Spark for Kore.ai bots. For more information, see Adding the Cisco Spark Channel.
  • Twitter – Displays the Twitter Channel page used to register with Twitter for the App Management Console to define an app to integrate your bot with the end-user Twitter account. For more information, see Adding the Twitter Channel.
  • Skype – Displays the Skype Channel page where you register your bot on the Microsoft Bot Framework for Skype using a webhook. For more information, see Adding the Skype Channel.
  • Skype for Business – Displays the Skype for Business Channel page where you register your bot on the Microsoft Bot Framework for Skype using a webhook. For more information, see Adding the Skype for Business Channel.
  • Microsoft Teams – Displays the Microsoft Teams Channel page used to register your bot on the Microsoft Bot Framework developer portal, and then enable your bot in the Microsoft Teams messaging channel. For more information, see Adding the Microsoft Teams Channel.
  • Cisco Tropo – On the Cisco Tropo Channel page, you can follow the steps to create a Cisco Tropo app, get an API key, and then enable the channel for messaging in the Cisco Tropo messaging application. For more information, see Adding the Cisco Tropo Channel.
  • Workplace By Facebook – Click to display the Workplace by Facebook page to configure the settings to create a custom integration and enable a webhook in the Facebook Developer portal. For more information, see Adding the Workplace by Facebook Channel.
  • LINE- Displays the LINE channel page that you can use to register your bot and generate authentication token for channel configuration using a webhook. For more information, see Adding the LINE Channel
  • Telegram- Clicking on Telegram, navigates you to the Telegram Channel page to setup configuration details to enable Telegram channel to your Kore.ai bot.For more information, see Adding the Telegram Channel
  • Yammer- Displays the Yammer Channel page that you can use to setup configurations and authorize association of Yammer app with your Kore.ai bot.For more information, see  Adding the Yammer Channel.
  • LivePerson- Displays the LivePerson Channel that can be used to register your bot and to define configuration settings to enable association of your Kore.ai bot with LivePerson. For more information, see Adding the LivePerson Channel
  • Jabber- Opens the Jabber Channel page that you can use to register your bot on the Jabber Application by setting up a webhook integration. For more information, see Adding the Jabber Channel.
  • Twilio Voice- Displays the Twilio Channel page where you can define channel configurations and add the Twilio number to be associated with your Kore.ai bot. For more information, see Adding the Twilio Voice Channel
  • Amazon Alexa- Click to open the Amazon Alexa channel page that you can use to setup configuration for your Kore.ai bot using a webhook. For more information, see Adding the Amazon Alexa Channel

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  • Facebook Workplace Channel – When you open the Workplace by Facebook Channel page, you will need to define an integration app in the the Facebook Workplace Developers Portal and get the page access token. With authentication in hand, you will setup a webhook to provide realtime communications between the Facebook Workplace messaging application and the Kore.ai Bots platform. For more information, see Adding the Facebook Workplace Channel.

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