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  5. Bot Customizations

Bot Customizations

Kore.ai platform offers many settings which you need not worry about while developing your Bot like responses to standard questions, errors, events etc..

But if needed, you can personalize your Bot by changing these settings.

The default settings include:

  • Default Dialog – this is the dialog displayed when the user utterance does not match any of the trained intents. If a default dialog task is not defined, standard error messages and any customizations defined in the Standard Responses section are used. More…
  • Standard Responses – a bot responds with standard messages for some actions like confirmation, errors like authorization failure, or response to greetings. These are defined by the platform and can be customized as per your needs. More…
  • Event Handlers – welcome events, task failure events etc. have their own standard responses which can be customized. More…


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