On the Users tab, on the Users page, in the Kore.ai User Management module, you can add and review the users in your account, remove a user from your account, and if desired, change the Status of a user to an inactive Status.
From the Users tab, you can select individual users and then review, and if desired, modify user profile information, view group membership, and so forth, just by clicking the username.
The following illustration is an example of the Users tab on the Users page in the User Management module.
Managed Users Page Columns
|Name||Displays the Kore.ai username, presence indicator, and selection box.|
|Department||If defined in the Kore.ai user profile, the company department of the Kore.ai user.|
|Title||If defined in the Kore.ai user profile, the company title of the Kore.ai user|
|Status||Displays the Kore.ai user status. One of:
About the Action Bar
Using Grouped By
To group users, in the Grouped by drop-down list, select an option for grouping, for example, Department, as shown in the following illustration.
After you group user accounts, you can click the Name, for example, Product Management to view all user accounts in that group.
To remove the grouping, in the Grouped by drop-down list, select None.
Using the Search Field
Note: The number of search terms in a search query is unlimited, however, no more than the first 20 characters of each search term is used to return search results.
To view all entries, clear the search field, and then press the Enter key.
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