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Installing the Kore.ai Directory Agent

To use the Kore.ai Directory Agent for synchronizing your Active Directory data with Kore.ai, the first step is to install the Kore.ai Directory Agent on the server or a server with access to your Active Directory data. This topic describes how to install the Kore.ai Directory Agent as a Windows Service.

When the Kore.ai Directory Agent is installed and configured, the agent pushes Active Directory data from your Intranet to Kore.ai, based on the configuration settings for the connection, exclusions, users, distribution lists, organizational units such as groups, and at the time and interval specified on the synchronization schedule.

To install the Kore.ai Directory Agent, you must have administrative rights on the server with access to your Active Directory data. Also, after you install the Kore.ai Directory Agent, you must have Kore.ai Bots Admin Console access and privileges to access the configuration interface for the Kore.ai Directory Agent.

Hardware and Software Requirements

The following are the operating system and server hardware requirements to run the Kore.ai Directory Agent:

Software Requirements

The following Microsoft Windows operating system platforms are supported. If your operating system is not listed, contact Kore.ai Support for more information.

  • Windows Server 2012 Foundation
  • Windows 10 Home
  • Windows 10 Professional
  • Windows 10 Enterprise
  • Windows 8.1
  • Windows 8.1 Pro
  • Windows 8.1 Enterprise
  • Windows 8
  • Windows 8 Pro
  • Windows 8 Enterprise

Hardware Requirements

The following table consists of the minimum hardware component requirements for Kore.ai Directory Agent.

Memory (RAM) 1 GB for Kore.ai Directory Agent
Available storage space 250 MB


Downloading the Kore.ai Directory Agent

You need to download the Kore.ai Directory Agent installer, and then run the installer program on the server with access to your Active Directory data.

To download the Kore.ai Directory Agent

  1. In the Enrollment > Directory Sync page, under the Current Settings section, click Kore.ai Directory Agent. The Kore.ai Directory Agent section opens.
  2. Click Download.


A file named Kore.aiADAgent< version >.msi is downloaded to your default download directory for the browser.

Copy or move the file to the root directory of your windows installation for your server, for example, C:/windows. Run the installer file using an Admin user for the server or using the Run As Administrator property setting.

After installation, the Kore.aiADagent service is installed and configured to run automatically on system start. A shortcut to run the configuration for Kore.ai Directory Agent is installed on your Windows Desktop, and in the Kore.ai Directory Agent folder on the Start menu.

Next Steps

With the agent installed, you are ready to configure your connection settings to Kore.ai, users, and groups of users to sync, and the frequency of synchronizations. For more information, see Configuring Active Directory Sync.

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