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  5. Viewing System and User Events

Viewing System and User Events

On the Audit Report page in the Kore.ai Bots Admin Console in the Analytics module, you can view Kore.ai system and user-generated events. For example, a system-generated event could be a periodic Microsoft® Active Directory® Sync. An example of a user-generated event could be the addition of a new user. Using the controls on Audit Report page you can select event categories, events and time periods to drill-down and filter events as needed. Kore.ai audit reports also list error messages that can help you to troubleshoot system issues or when you create a Kore.ai service request.

The following illustration shows an example of the Audit Report page in the Kore.ai Analytics module:

Bots Admin Audit Report Page

Audit Report Page Columns

To sort the list of column values, click the Arrow Up up-arrow icon or Arrow Down down-arrowicon to the right of a column name. The following list describes the columns displayed in the admin console table.

Date/Time The date and time of the system or user event in YYY-MM-DD HH:MM AM/PM Time Zone, for example, 2015-09-11 02:10 PM EDT. Click the row for more details of the event.
Category The system category of the system or user event. Results can be filtered on this field.
Name The system name for the user or system event.
Description The description for the user or system event.
User The name of the user or user account that initiated the event.
IP Displays IP address of device used to access Kore.ai.

About the Action Bar

This section describes the controls on the Action bar on the Audit Report page:

Using the Search Field
The list of entries in an admin console table can be very large depending on the size of your company, for example, a list of users. To find one or more specific users or groups, in the Search field, enter at least three characters to begin find-as-you-type. For example, enter ra and any matching entries are displayed as shown in the following illustration.

Note: The number of search terms in a search query is unlimited, however, no more than the first 20 characters of each search term is used to return search results.


To view all entries, clear the search field, and then press the Enter key.

About the View Options Section
In the View Options section, you can narrow the list of events by date range, category, and name. For example, in the following illustration, the list of events is filtered to show only successful logon events between September 1, 2016 and Nov 15, 2016.

Audit Report Page - Logon Events

To set a date range, click the Calendar calendaricon icon to display the Date Picker. Click the left and right arrow icon to change the month, and then click the day that you want as shown in the following illustration for October 1, 2015.

Audit Report Date Picker

In the Event Category field, you can show All events, or select a specific category from the drop-down list as shown in the following illustration.

Audit Report Page - View Options Categories

Based on the Event Category field selected, you can choose All or a specific event by name in the Event Name filter. In the following illustration, there are four events available for filtering by event when the Event Category is set to Admin Roles.

Audit Report Page - View Options

In This Section

Next Steps

To get started with audit reports, you will probably want to set up filters to capture the specific events or user events. For more information, see Define System Event Reports.

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