On the Audit Report page in the Kore.ai Bots Admin Console in the Analytics module, you can view Kore.ai system and user-generated events. For example, a system-generated event could be a periodic Microsoft® Active Directory® Sync. An example of a user-generated event could be the addition of a new user. Using the controls on Audit Report page you can select event categories, events and time periods to drill-down and filter events as needed. Kore.ai audit reports also list error messages that can help you to troubleshoot system issues or when you create a Kore.ai service request.
The following illustration shows an example of the Audit Report page in the Kore.ai Analytics module:
Audit Report Page Columns
|Date/Time||The date and time of the system or user event in YYY-MM-DD HH:MM AM/PM Time Zone, for example, 2015-09-11 02:10 PM EDT. Click the row for more details of the event.|
|Category||The system category of the system or user event. Results can be filtered on this field.|
|Name||The system name for the user or system event.|
|Description||The description for the user or system event.|
|User||The name of the user or user account that initiated the event.|
|IP||Displays IP address of device used to access Kore.ai.|
About the Action Bar
Using the Search Field
Note: The number of search terms in a search query is unlimited, however, no more than the first 20 characters of each search term is used to return search results.
To view all entries, clear the search field, and then press the Enter key.
About the View Options Section
To set a date range, click the Calendar icon to display the Date Picker. Click the left and right arrow icon to change the month, and then click the day that you want as shown in the following illustration for October 1, 2015.
In the Event Category field, you can show All events, or select a specific category from the drop-down list as shown in the following illustration.
Based on the Event Category field selected, you can choose All or a specific event by name in the Event Name filter. In the following illustration, there are four events available for filtering by event when the Event Category is set to Admin Roles.
In This Section
To get started with audit reports, you will probably want to set up filters to capture the specific events or user events. For more information, see Define System Event Reports.