{"id":23138,"date":"2020-02-07T11:44:04","date_gmt":"2020-02-07T11:44:04","guid":{"rendered":"https:\/\/developer.kore.ai\/v10\/?p=23138"},"modified":"2023-03-23T09:37:31","modified_gmt":"2023-03-23T09:37:31","slug":"adding-the-whatsapp-business-messaging-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10\/docs\/bots\/channel-enablement\/adding-the-whatsapp-business-messaging-channel\/","title":{"rendered":"Adding the WhatsApp Business Messaging Channel"},"content":{"rendered":"
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Adding the WhatsApp Channel using Infobip Application<\/span><\/h2>\n

Note<\/b>: To complete this procedure, you must already have an Infobip<\/b> account. This is one of the messaging providers for enabling WhatsApp Business Messaging<\/b> on the Kore Platform.<\/p>\n

To configure Infobip<\/b>, follow these steps:<\/p>\n

    \n
  1. Login to the Infobip<\/b> developer portal.<\/li>\n
  2. On the left navigation menu, click the Channels and Numbers<\/b> option and select the WhatsApp<\/b> channel on the Channel Essentials<\/b> panel.\"\"<\/a><\/li>\n
  3. To configure a new number for the Infobip<\/b> and WhatsApp<\/b> messaging platforms\u2019 integration, follow one of the steps given below:<\/li>\n

    a. Scan the QR code under Overview<\/b> > Connect<\/b> on the WhatsApp<\/b> page on the Infobip portal using the camera or QR scanner on your mobile device.<\/p>\n

    b. Follow the instructions for steps 2 and 3 shown in the image below.<\/p>\n

    \"\"<\/a><\/p>\n

    c. Alternatively, add the number shown on the screen of the Infobip sender to your WhatsApp contacts.<\/p>\n

    \"\"<\/a><\/p>\n

    Note<\/b>: The mobile number should have the country code preceded by a plus (+) sign to activate the Infobip<\/b> and WhatsApp<\/b> connections.<\/p>\n

  4. Once the number is associated, select the Senders<\/b> tab to view or edit the numbers for WhatsApp<\/b> messaging.\"\"<\/a><\/li>\n
  5. Click the ellipses<\/b> icon under Action<\/b> and select Edit Configuration<\/b>.<\/li>\n

    \"\"<\/a><\/p>\n

  6. On the Edit Configuration<\/b> page, click the edit<\/b> icon, add the URL for incoming messages<\/b> (copy the Webhook URL from the Kore Platform under Deploy<\/b> > Channels<\/b> > WhatsApp Business Messaging<\/b> > Configurations<\/b> tab) and click Back<\/b>.<\/li>\n

    \"\"<\/a><\/p>\n

  7. Next, to add Infobip\u2019s Base URL<\/b>, follow these steps:<\/li>\n

    a. On the Kore.ai Platform, click the Virtual Assistants<\/b> tab, and select the published virtual assistant to add the WhatsApp Business Message<\/b> channel.<\/p>\n

    \"\"<\/a><\/p>\n

    b. Under Deploy<\/b> > Channels<\/b>, click WhatsApp Business Messaging<\/b>.<\/p>\n

    c. On the WhatsApp Business Messaging<\/b> panel, click the Configurations<\/b> tab and provide inputs for the following fields:<\/p>\n

    \n

    i. Messaging Partner<\/b> – Select Infobip<\/b> from the dropdown list.<\/p>\n

    ii. Phone Number<\/b> \u2013 Copy and paste the number displayed on the Infobip<\/b> portal for your account under the Connect<\/b> section (please refer to step 3). The Platform now supports adding multiple phone numbers on the WhatsApp Messaging Channel<\/b> for the same Virtual Assistant. The Virtual Assistant responds to only the source number from which it receives the message rather than a common phone number. Learn more<\/a>.<\/p>\n

    iii. Base URL<\/b>: Copy the Base URL from this page. This URL will be used on Kore.ai to send the messages when the Whatsapp Business Messaging<\/b> channel is enabled.<\/p>\n

    \"\"<\/a><\/p>\n

    iv. Username and Password<\/b>: The username and password of the Infobip<\/b> account holder. Infobip\u2019s API requires authentication and uses the basic authorization for sending and receiving messages over the API with these values.<\/p>\n

    v. Webhook URL<\/b>: Copy the webhook URL provided in the configuration tab and update the same on the Infobip developer portal<\/b> for Infobip to send the received messages from the subscriber (WhatsApp Business Messaging).<\/p>\n

    \"\"<\/a><\/div>\n

    d. Select \u201cYes<\/b>\u201d to enable the WhatsApp Business Messaging<\/b> channel.<\/p>\n

    e. Click Save<\/b> to complete the integration setup.<\/p>\n

    \"\"<\/a><\/li>\n<\/ol>\n

    Note<\/b>: If you\u2019re using the development sandbox on Infobip<\/b>, once the channel is enabled and published, you will need to send messages in the format \u201c[Keyword on infobip]<\/b><\/i> (User input)<\/b>\u201d For example, \u201cKore Hi.\u201d<\/p>\n

    Viewing WhatsApp Message Logs on Infobip<\/span><\/h3>\n

    Once you\u2019ve sent a message to Infobip<\/b> using the Whatsapp Business Messaging<\/b> channel, you can track the text, Virtual Assistant responses, delivery status, and errors (if any) on your Infobip<\/b> account under Channels and Numbers<\/b> > Channel Essentials<\/b> > WhatsApp<\/b> > Overview<\/b> > View Logs<\/b>.<\/p>\n

    \"\"<\/a><\/p>\n

    Messaging Templates<\/span><\/h3>\n

    WhatsApp for business communications supports the following messaging types for the Infobip channel:<\/p>\n

    \"\"<\/a><\/p>\n