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Travel VA: Build a Knowledge Graph

This article shows you how to build and understand the working of a Knowledge Graph for your Virtual Assistant. It shows how to convert an FAQ into ontology, add tags, use terms, add alternate questions, synonyms, tags, and traits. For details on the implementation process, please refer here. Throughout this…

Create a Change Flight Task

This document is part of the documentation related to creating a sample travel assistant. Assistant Capabilities The assistant we build will perform basic travel booking tasks, as follows: Check the status of a flight, based on the flight number provided by the user, as seen here. Update a flight booking, as discussed…

Managing Languages for Multilingual VAs

You can create an assistant from scratch, enable a language for an existing assistant or update the language configuration for an existing assistant. Besides these functionalities, this article also shows you how to switch between languages and how to enable or disable a language. Selecting a Language when Creating an…

Managing Translation Services

The Kore.ai XO Platform offers multiple ways to train your virtual assistant for language understanding. One of the ways is to use translation services to translate the user input. In this approach, you can train the virtual assistant in a language (NLU Language) other than the interaction language. For example,…

Multilingual VAs: Components & Feature Support

In the case of multilingual VAs, while much of the assistant’s behavior does not change with the language, the semantics does impose some restrictions. In this document we will list out the different behaviors that would be language-dependent, so you can cater for such scenarios. This article discusses language-specific components…

Alert Task – OAuth v2 Client Credentials

We have seen how an Alert Task can be set up in the Kore.ai XO Platform here. In this article, we will see how authorization for alert tasks can be set up using the OAuth v2 with client credentials. General Setup OAuth v2 is the new version of the open…

Creating a Knowledge Graph from CSV or JSON

Instead of creating the Knowledge Graph from the Platform UI, you can work in your preferred editor like Spreadsheet or as a JSON file. The Platform gives you the option to create a Knowledge Graph in a spreadsheet or JSON and then import it into the VA. Please refer to…

Storyboard FAQs

FAQs are one of the primary data sources for your VA and they work as part of both the Storyboard and the Knowledge Graph. They provide a question-answer approach to detecting and addressing user intents. Since the Storyboard is the central location for intents management, it includes a section that…

How do I associate a label with a conversation?

A Label tagged to a conversation help the analyst identify the criticality and the action needed for the bot. On the Conversation History dashboard, you can create custom labels for a conversation. Learn more.

What is a Conversation Summary?

The Conversation Summary on the Conversation History dashboard displays the number of user messages, bot messages, identified and unidentified intents, and the tasks that have been completed and failed in a conversation. Learn more.