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Proactive Notifications API

Proactive Notifications allow enterprises to engage with their end users (customers or employees) by providing relevant and timely updates. Proactive notification includes: Nudge the employees to reset their password before it expires in certain days Remind users to submit expense reports. Inform customers about their order status. Other reminders which…

Proactive Notification Status API

To fetch the status of Proactive Notifications API.   Method POST Endpoint https://{{host}}/api/public/bot/{{BotID}}/notify/status/{{requestId}} Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Proactive Messages Admin Console: Channel Management > Proactive Messages   Path Parameters Parameter Description Mandate host The environment URL. For…

9.1.x Release Details

This page gives full details of the various platform releases and the corresponding features that were updated/enhanced in version 9.1.x of the platform. v9.1.8 Feb 19th 2022 Minor Release This update was mainly aimed at addressing some minor bugs. Following is a list of few updates. Feature Enhancement Virtual Assistant…

Bot Publish Status – API

To fetch the publish status of the current bot or the last completed status request for the bot. To initiate the Publish API, refer here.   Method GET Endpoint https://{{host}}/api/public/bot/{{BotID}}/publish/status Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Not Applicable Admin…

Previous Major Releases

This section contains information on the previous releases of the Kore.ai Experience Optimization Platform. Version 9.3 released on July 23rd, 2022 Version 9.2 released on Apr 10th, 2022 Version 9.1 released on Oct 31st, 2021 Version 9.0 released on Aug 14th, 2021 Version 8.1 released on Feb 20th, 2021 Version…

Bot Administration

The Kore.ai Bots Admin Console is a one-stop destination to enroll and manage Kore.ai Bot users in your organization. To know more and work with Kore.ai Bot Admin Console, refer here. Accessing Admin Console You can also access the Bot Admin Console from the Bot Builder using the Got To Admin Console option. NOTE: These options are…

How to Create or Restore a Version of the Process App?

Versioning allows you to simplify your process app development by creating versions of your process app definition during various stages of the development process. You can also restore your process app to a previous version at any time. Create a New Version To create a new version of your process…

How to Add Bot Permissions to let Bot Trigger the Process App?

You can associate Kore.ai conversational bots to trigger your Process App or auto-create conversations for your bot. For example, What are my pending tasks?. To associate a Kore.ai conversational bot to your process app and provide permissions, you must add the conversational bot.  To add a bot, follow the below…

How to View Log of Changes made to Process App Definition?

Change Logs keep track of all the changes that take place in your Process App. To access the changelogs, follow the below steps: Click the Settings tab on the top. By default, the General Settings page is displayed. On the left pane, click Change Logs. On the Change Logs page,…

How to Define a Digital Form?

A Digital Form helps you to collect the required data. It allows your users to enter the data you want to process a certain request. Digital Form triggers refer to the triggers that occur through the submission of a digital form. For example, let us consider an employee expense report.…
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