How Tos

Create an ‘Update Booking’ Task

This document is part of the documentation that shows you the steps in creating a sample Travel Planning Assistant. Assistant Capabilities The assistant we build will perform basic travel booking tasks, as follows: Check the status of a flight, based on the flight number provided by the user, as seen…

Travel Assistant Overview

The Kore.ai XO Platform allows you to create a variety of Virtual Assistants, to suit business needs that are just as diverse. In this section of the Platform’s Documentation, we will explore a use case that will help you gain more in-depth knowledge about building specific scenarios within your VA.…

Using nlMeta

At times one wants to control the flow of the virtual assistant by taking an alternate path to improve the user’s experience. Consider the following scenarios: The NLP engine might have identified an intent based on the user utterance. But a different task might be more suitable based on additional…

Intent Scoping using Group Node – Use case

Node groups are primarily used for defining a group of nodes and representing them on the dialog canvas. Note that it is not a part of the dialog flow. Node groups can be used to improve the user experience with follow-ups, digressions, and amending entity values. For a use case…

Kore-Unblu Integration

Overview Unblu is a conversational platform that allows agents and advisors in your organization to collaborate with your customers and website visitors. It enables collaboration through online channels like live chat, secure text messaging, and video chat to achieve a better customer experience. Transferring a chat to a human agent…

Entity Rules

Validating user input before processing goes a long way in improving the bot’s efficiency and user experience. While the entity type does impose some basic restrictions, these are not always sufficient and does not cater to the specific business requirements. Entity rules can be used for additional processing hints and…

Adding Data into Data Tables from UI Forms

In this How-To, we will explore a scenario in a Banking Bot, where the user can create an additional account. We will see how data collected from the UI Forms can be used to create the account in a Data Table. For details on what UI Forms are and how…

How to Add Data into Data Tables from Digital Forms

In this How-To, we will explore a scenario in a Banking Bot, where the user can create an additional account. We will see how data collected from the Digital Forms can be used to create the account in a Data Table. For details on what Digital Forms are and how…

Updating Data in Data Tables

In this How-To, we will explore a scenario in a Banking Bot, where the account-related data for a customer is stored in a Data Table. We will see how the data can be updated by a request from the user. For details on what Data Tables are and how it…

Adding Data to Data Tables

In this How-To, we will explore a scenario in a Banking Bot, where the account-related data for a customer is stored in a Data Table. We will see how the required information gathered from the user can be stored. For details on what Data Tables are and how it is…